Horrible experience. First time at this location, though I've eaten at Taco Cabana scores of times. Always had from good to great experience. This place was dirty, staff was rude, and it took over 24 minutes to receive an order of just a bowl of rice and a bowl of beans. Might have been an off day for them, as it was not Taco Cabana standard by any stretch. If it is the norm for this location, then TC should shut down ASAP, or maybe even the Health Department should. read more

Disgusting. Simply got a water cup. The first time after I filled it up there was a bug floating up top. I then asked for another cup. Then filled it up and there was black flakes in it. Would not suggest going here. read more

Slow is an understatement. Came here to pick up a few tacos woth my daughter and here we are over 15 minutes later and still no food. 5 tacos and chips w/ queso should not take 20 minutes. I've learned my lesson at least with this place. The only reason for the 2 stars is for the beer that they have at the counter. Other then that nope. Got me once. Not going to get me again. Total wait time was a little over 19 minutes. Come on guys. Really??? I would hate to see this place when it gets packed. No than you read more

Good tacos. Fast drive thru service. Staff Super friendly. Got my order right. Plus they honored my Military Discount! (a couple other TCs don't) read more

Place a to go order via drive thru. Pull up to the window and notice a worker not fully utilizing mask to cover both mouth and nose. This person was in the food area. read more

I go here for lunch at least once bi-weekly. They've always been courteous and my food is always correct. Great place to visit for lunch. Fast service especially for lunch when you are on the go. Food is exactly what I expect. Great! read more

Taco Cabana - Mexican Near Me - Lancaster, Texas

Worst Taco Cabana ever either it's a fight or they fucking up my order. I hate this place I wish my city did better especially being off a main highway (I-35). Y'all consistent at fucking up orders read more

The food here is ok. I have only been here about 2 times. The place is clean and they have a few salsas to choose from. It's not like the mexican food in San Diego but still has a good flavor to it. read more

Taco Cabana - Mexican Near Me - Lancaster, Texas

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Really rude workers! They literally throw the food at me thru the drive thru window! Didn't say hi or hello nothing, just ask your payment then throw you your order! read more

It took forever but the food reminded me of my grandmother. They were cooked to the perfect temperature & the cashier was nice

The wait time can be rather long. They tend to run out of food a lot. But the food is still delicious and the employeesare definitely overworked, but they are still very approachable and friendly. read more

Doesn't even deserve one star. S*** service, s*** people, and you will wait 30 mins + in the drive through.

They always run out ranch sauce after 10pm and they don't want make some more and plus the steak tacos I ordered are too dry and I ask them not to put guacamole on my food but they did anyways read more

I went at 11 am on a Saturday morning. It took 25 minutes to receive my to go order. The assumed manager would come to the front of store and take orders and then return to the kitchen so customers entering had to wait 2-3 minutes before even being greeted. I don't understand why the delay as I saw at least 4 employees. If that's not enough you need to add an additional person to the team especially on a Saturday . The previous reviews I read also reflected that time was an issue. The food was as expected so no complaints there. read more

Terrible. Just terrible. Went inside on a Sunday morning because the drive-thru was slammed. We were just picking up breakfast for a road trip, and thought inside might be faster. There was a long line and one register open. The teen working the register was not very friendly (though she had great nails!) and isn't quick on the fly. I ordered bean and egg breakfast tacos and asked to add bacon and cheese. It took three tries for her to figure out what I wanted because "we don't have that taco." Three times we went over the order, and she said I'd have to pay extra for the cheese and bacon. Great. Let's do it! Of course, paid extra and got zero bacon. There was also no coffee, though a sweet manager made some right away. My friends' order was wrong, too. After waiting a very long time because they had to make bacon (again, why was I missing mine?), they were missing two tacos from their order. We were in a hurry to get on the road, so we didn't go back in to make things right, but will not stop at this TC next time I'm passing through town. read more

"It will be 20 mins for food."... this was after we had just paid our bill and waited in line for 10 mins in line to do so. The poor cashier was white-eyed and scared to death after that. We arrived really expecting a typical taco cabana service and food experience (very good), but this location was not that. Just no apologies or anything. Not that we were hoping or expecting it. But, crap... So we gave a competitor two doors down our patronage, and we won't be back to these guys. read more

Slow service on drive thru. Had to repeat order twice. No Utensils!!! How am I supposed to eat my salad? EVERY SINGLE TACO CABANA FAILS TO PROVIDE UTENSILS IN drve thru. read more

Worst cabana experience ever. Out of steak, order our food. Wait 30 minutes, find out they're out of rice. Then our orders are wrong.

This Lancaster TX location has horrible service and is filthy! Went yesterday for a quick bite. Went through the drive through and sat there in my car trapped for at least 30 min! I would have drove away however I was literally trapped with cars in front and back and no way to exit. I got out of my car after 30 min waiting while it sat in the drive through and I went inside to see what the hold up was. I asked for the manager whose explanation was the tortilla machine was broken! Smh. Sooooo the broken tortilla machine caused the whole restaurant to be off? So what happened all the other times I've gone and the service was slow as all get out??? Any who the place was filthy! The kitchen was dirty and in shambles with old dried up beef and what looked like chicken left sitting out on the counter and grill. This is a reflection of poor management! They really need to fix the issues or just close! By the time I got back to my car only one car had been served! Needless to say when my car reached the window I drove right out! I will never eat there again! I can take a bit of waiting on my food but the filth, heck no! read more

So much better than the other two locations near me. Clean. Tasty. Helpful staff. Sweet tea that wasn't empty! I'll drive the extra 10minutes to get here. So so good. read more

This is the dumbest restaurant. Every time I go here either their computers are down or their credit/debit system isn't working. Look, if your computers are down, write the order on paper the old-school way. Do you realize how much money you are losing because you don't have a backup plan? Then enter the orders later when computers are back up so it will update your inventory. Think outside the box! read more

Taco Cabanas tend to be hit or miss. This one is a complete miss. So bad! Stopped here on a Sunday evening about 6. There were several other customers but many empty tables. Every single table, without exception, was dirty. We were in a hurry so we didn't want to find another place to eat. We placed our order--husband had a fajita and I had street tacos. I asked that they put no cheese as I have a dairy allergy. Twenty minutes later (yes, I checked) our food was brought out--my beans covered in cheese. The guy put the food down and left so fast I didn't even have time to say anything. As we were in a hurry, I just didn't eat anything the cheese touched. What I did eat...never again. The meat in the street tacos tasted "off"--a sourness that wasn't just the marinade. I didn't finish the food and have no plans to return, ever. Made it to Waco before dinner raised its ugly head. read more

Food tasted good, but the bean and cheese tacos had maybe a teaspoon of cheese on them. The pico looked old, not fresh. It took over 10 minutes to get our breakfast tacos. When my husband went back to order 4 more tacos, it was over 5 minutes before someone came to take his order--and we were the only in-store customers. Tables were sticky, not clean. There was no ice in the machine. Bathroom had no soap or working towel dispenser (which is gross since employees use it and need to be washing hands). We love Taco Cabana, so were surprised to see so many issues. We will try the location again, but if it's still sub-par, we won't be going back. read more

The food was surprisingly good. Steak egg and cheese breakfast tacos. The pico actually had jalapeños in it that could be seen and tasted. Much better than waiting 2 hours for IHOP. Thanks read more

The staff of this Taco Cabana is very friendly and the food is fresh and tasty. Also, it is very clean. I've often observed them cleaning the tables and windows while there (and even the parking lot sometimes) and when you are finished, they will often take your trash for you. The tortillas are made right in the store and are very fresh as is the salsa bar which has more choices than another popular Mexican restaurant. There is a patio area if you choose to dine outside, though normally I prefer inside unless it is crowded at the time I come. read more

I strongly suggest going to any other location but this one. I noticed that the service had been really lacking lately, but I figured it may be due to the fact that I always ended up going there after a night on the town, but now I see that the standards at this location are due to the poor management. One night I went to the location around 7 pm (way earlier than normal) and I was shocked that the wait was still a bit long. I ordered a personal nacho, paid, and kept it moving. When I arrived home I was shocked to see that I had a few chips swimming in a ton of sauce. Usually I'm cool with having more cheese than chips, but this was ridiculous! So I call up to the store to let them know the problem and the manager who claimed that her name was Maria was a complete cow to me! She basically would not listen to anything I had to say and was rude and accused me of trying to get something for free. FOR REAL?! At that point I became curt and demanded to know her manager. I contacted the corporate office and they did not contact me back, so I called back a week later and submitted a complaint online. I finally got a reply and let me say that the response was underwhelming to say the least. I felt insulted when they offered for me to get a meal for free. I did not file a complaint to get something for free- I did because Maria was beyond rude and insulting and needs to be trained on proper customer service. Without saying, I have not taken them up on their offer and will not in the future. If I do return to Taco Cabana, it will be at the Greenville Ave. location where I've never experienced one problem over the many years I've eaten there. It is a shame to think that all of this could have been handled with the offer of remaking an order that evening. read more

This is probably my absolute all time favorite Tex-Mex place to eat. Food has always been fresh as well as the condiment bar being well kept and clean. Overall, it's a very welcoming environment, today was a great experience. Thank you Taco Cabana workers for making me feel welcome!!! read more

I ordered at 553 pm it is now 630 and still no food. Do not come here unless you have a night to kill. Would review the food but i am going to taste it. read more

I stopped in at 11 a.m. on a Saturday morning. It took a half-hour for my order to arrive. I like Taco Cabana, but will avoid returning to this location. read more

The service at this location is horrible! I do not expect much from a fast food restaurant but I do expect to be treated like my patronage is valued. Last night I watched the cashier tell 3 customers (who were not together) that there would be a 25 minute wait. They all left angry. However, there was a steady flow of customers being served at the drive through window. He also refused to accept my ID for margaritas because it did not have a horizontal picture. I am 26 years old and my ID has not expired. He also said that there wasn't any way that I could have my margarita on the rocks. Which is ridiculous because I'm only asking for the mixture, with ice. I called them to address the issue but I did not get an answer. read more

This is the worst service that I have ever experienced. Went through the drive through line and waited 15 minutes just to be told that it would take another 30 minutes for my order to ready due to not enough staff working. They are ALWAYS slow. read more

Good tacos Clear restaurant They allowed us to sit in the patio outside with our small dog. Great experience! read more

Was really looking forward to trying this place out. Although the customer service was good, the food was horrible. I would've been better off getting a can of beans at walmart. The music was EXTREMELY loud to the point that I felt I was at a club. read more

Came in late on a friday...one table eating...one order in line..one person waiting on togo order. I was ordering rice, beans, and a dozen tortillas...took 10 minutes for the to go order I placed. Got home & bag had rice, beans & 4 tortillas...you be the judge... read more

My husband and I had our first encounter with Taco Cabana couple of days ago. We were little curious about this place since there's none in California but was not expecting much since we been to tons of Tex-Mex joints in L.A. and we was not impress with most of them. This one is pretty ok. Nice alternative to place like Taco Bell. I like the fact that they make their stuff from scratch. My husband ordered Beef Cabana Bowl and Chicken Taco and I ordered Fajita Steak Taco. Everything tasted pretty fresh. My husband got stuffed from Bowl, he almost couldn't finish the Chicken Taco which is rare since he can put down some food. I also like the condiment stand with several different salsa and Lemon, Lime, Onion, Jalapeno. I can see us going back there again. read more

I love taco cabana but this location is seriously lacking good customer service and cleanliness. Cashier just stands there staring at you until you order. Every empty table is dirty. We sit down after bussing our own table and everyone is waiting on food. The floor is filthy. The tortilla machine isn't even going. Workers in the back are slow as molasses. Seriously, if you don't want to work, stay home and stop making people who are paying for food and customer service throw money away. read more

So much good food here, and service is pretty solid. Steak burrito is nice, love the condiments bar too.

always a long line !!!! and not that great food !!! but gurl its still good !!!!!!!!-that's the tea sis !!

Servers have time to talk to friends but not take orders. I usually think the best about situations but this place sucks. Just hire some more employees. read more

This is one of the worst places to eat I have ever been to. We are Taco Cabana fans so even though it didn't look like there were many people brave enough to go in, we decided to give it a shot. First let's just say the staff was terrible. It was plastered all over the menu that you got a free drink with your platter. We ordered one of the platters so we asked for our free drink. Good lord you would think we asked them to pay for it out of the own pocket or something, the "cashier" looked at us like we had two heads. We had to show her everywhere it was advertised WITHIN THE STORE in plain view. She called over the manager who argued with us. The drink was only $1 but it was the principal by then. The manager didn't even know about it or what to do, so she ended up just voiding our drinks and giving them to us. I don't guess she thought anyone else would ever ask for that same CLEARLY ADVERTISED special. Then they served us our soup with no spoons and of course there were none to be found anywhere. My husband went up to the counter and only the manager was standing there so he asked her for spoons. She turned right around, went in her office and shut the door. He waited and waited, thinking she might possibly be getting the spoons but she never came back out. By then our soup was ice cold so we just left. But even if that had not happened we would not go back. The place is a dump. The women's bathroom door was stuck open and wouldn't close so you could see the stalls inside (which were run down as well) and the paper towel holder didn't work. And SHOCKER, no toilet paper. And whatever you do don't eat off the salsa bar. There were kids playing in it and nobody said anything, also the salsa ranch dip looked like they had added water to it or something. The whole place is just plain trashy. And this wouldn't have kept us away if it were the only thing wrong, but the music was turned up so loud my husband and I couldn't even hear each other. Also most of the ceiling lights were burned out. So the only reason I even gave them any stars at all is because I couldn't figure out how to leave zero. read more