This is the first time that I have had a problem go ignored for so long that I had to come here. I placed an order with the app on 04/14/22 before I needed to head off to a Dr. appointment. Ten minutes after I placed the order and after it said "ready for pick up" I checked in at the drive-thru to get the order. After 30 minutes of sitting in line I got up to the window where I was told "We just now got your order" "can you pull forward and we will bring it out when it is ready". After another 10 minutes they finally bring it out. By this time I do not have time to make it to my appointment. A had to call the Dr. office to reschedule the appointment while waiting for the order. Now I have to wait until mid July to get in to the neurologist. When I did get the food and get it home, (just a few blocks) The order was cold and on one crunch wrap there was not much more than lettuce on it. I filed a complaint online about it and asked for a follow-up on the situation. About 2 weeks later I complained again as I still had not heard anything at all form anyone about it. Today I filed another complaint about it because after 3 weeks or so They still have not even said so much as a kiss off. All that I was wanting was at least for them to say "I am sorry that you received that kind of service." but it seems like they can not even do that much. Their adds and signs say "use the app and skip the line" We can see truth in advertising right there and it seems that they can just get away with it. read more