Worst ever service. This people are just f***** idiots. Whole point of ordering through app is to have food ready when you get there. They are just so f**** rude when you tell them that you been waiting and they keep doing drive through order. Was told that drive through is their priority and I should have ordered there. Waited 38 min for my order and still no sorry. Close this f**** place down. Everyone here including owners are just dumb. read more

Totally ignored us. Stood there for 10 minutes and all they I'd was talk Spanish to each other and make food for the drive through customers. Stood at the counter while 4 employees walked by and looked at us and NO HELP!! We just left, don't recommend coming here EVER!!!!! read more

Usually I don't really eat Taco Bell. This one was surprisingly good. I ordered via their app and picked it up via drive through, after approximately 5 min my order was ready and I picked it up. The employees were friendly and gave me extra sauces. Now to the food part, I really love the nachos. Sometimes I'm quite pick but I liked it. Mexican pizza was very delicious!! Thumbs up! Will come again read more

Taco Bell - Mexican Pizza - Fast Food Near Me - Tracy, California

Staff is very lazy and do not pay attention. Walk in and they won't even help you order, you have to use their kiosks. Then after you place your order, you will wait and wait for them to prepare your order. There is no one else waiting for food, but it could take 10-15 minutes. Literally opposite of FAST food. Then, only some of the employees wear masks while the make your food. And those that do wear a mask, don't wear it properly. If your going to do it wrong, why even go through the motions. Once they do make your food, they screw it up and don't read your specific order. I ordered a steak supreme taco, and I end up getting a chicken taco. Not worth going back to get it fixed, cause it will take time for them to come to counter, listen and understand the issue and then go make it again read more

Waited 30 in line for my food. Employees were rude and unorganized. Used excuse that they were understaffed but plenty of employees working for only having the drive thru open. Got home, my order was incorrect and my food was cold. Will not be visiting this Taco Bell again. read more

If I could leave zero stars, I would, the staff is so ignorant. I waited in this drive-through for 25 minutes today. The car in front of me end up speeding off angrily and not even waiting for her food because they took forever. When it was my turn to get my food, they gave me a crunch wrap supreme, which I did not order. I informed the employee that I ordered a crunchy taco supreme, and not a crunch wrap supreme After I told him that he goes back into his window for another five minutes, comes back out to give me my refund, takes the crunch wrap supreme and says thank you. I told him OK. Are you going to give me my crunchy taco supreme that I ordered? He's proceeds to try to take my order on the computer screen and Says OK. You want two crunchy taco Supremes I said no I want one crunchy taco supreme and then tells me that would be $3.75. So I start thinking is he seriously gonna charge me for something I waited 25 minutes that he messed up on that I already ordered!!?? I was so irritated almost late to pick up my child for waiting 25 minutes in the drive through I came into with only one car in front of me. I told him you know what never mind there is a huge line behind me and just drove off. What he could of don't was the moment I told him I did not order that and what I had ordered he should have told the cook hey make this. This isn't what she ordered I got it wrong. Got me my refund for crunch wrap and gave me the taco free for the inconvenience. It's not like I was waiting the entire time for my messed up order. I waited 20 minutes for my foot to just come out. Then an additional 5 for my refund. Then he wanted me to wait even longer for him to put my order in recharge me for my taco and for the cook to put it together. Horrible customer service. You're making all your staff look bad and you're not equipped for this position. Do better Taco Bell. read more

So I haven't had Taco Bell for over 2 years , I finally decided to give it a try and the food was straight up TRASH TRASH TRASH never again, the reason I gave 3 stars because my drive Thur customer service guy was phenomenal he has straight 5 stars his name is Jonathan appreciate the service and patience keep up the good work, nothing but success in the near future. read more

If I could give them zero stars I would. I ordered a bean and cheese burrito and drove off. Got down the street and took a bite. At first I thought it was just a piece of the paper, which wouldn't have been a big deal. Upon further examination I realized it was a piece of glove. Had I not been working for over 24 hrs I would have flipped around. Called to make a complaint and they offered to refund me and make a new burrito. I declined. Who knows what else might end up in my food. Maybe they will learn to be more careful. read more

Taco Bell - Bean Burrito - Fast Food Near Me - Tracy, California

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Food is what you expect. Waited 15 minutes for my food and was offered appeasement via an expired coupon. The coupon was valid 9/15/2017-9/30/2017. Today is December 3rd. I was told to tell the next restaurant that the one on Grant Line gave the expired coupons to me. Really? read more

Taco Bell - Fast Food Near Me - Tracy, California

I love you so much. Food service was OK but the best food there service was great I tried the hot sauce, the best hot sauce I ever had.

Went two times now didn't get all my food and got the wrong order twice by the same person at the window sounds like a woman but he's a man rolled his eyes at me because I had a big order for a big family he's not professional at all and should be fired. read more

DESERVES 1 STAR Pros: * Closest to where I live * Employees usually laid back Cons: * Food usually cold * Some items usually missing * Long wait 99.9% of the time I usually come back to this one because it's the closest to me but I wouldn't recommend it at all. Drive to a further location if you have to because you should always get your moneys worth. Hope this helped. read more

I went to this Taco Bell about midnight. There were three cars ahead of me. I order my food at 12:30 was when I got my food I live 5 minutes away my food was ice cold I order a number 1, and a #3 both orders were thrown in a small bag this is the second time I've had a problem with this Taco Bell, and it's going to be the last time because I'll never go back again. The owner needs to go is what there employees are serving there customers if they even care. read more

Jessica (Young Caucasian female with glasses and piss poor attitude) IS THE MOST RUDEST PERSON O HAVE EVER MET! Now allow me to explain... I've lived in Tracy for 35+ years and have gone to this tacobell for YEARS With no issues! I went this particular morning and as pulled into the drive through she asked "we can I get for you" my husband replied and said may I have one second please.. she huffed and said "order when your ready.." after about 15 seconds (there were no cars behind us) we were ready. Jessica then snapped saying "Wait a minute" I'm guessing she wanted to make us wait twice as long as we made her "wait". No biggie that didn't so much bother me.. what absolutely pissed me off, is when my poor husband asked her if they had crispy chicken tacos, she yelled at him and said "No we don't carry that and haven't for a long time!" My husband and I looked at each other flabbergasted!! After we ordered she told us to pull up and she would have our total at the window. We paid and she didn't give us the receipt until I asked because she knew her customer service was absolute garbage!!! I then asked if her name was Jessica (after reading that name on the receipt) she paused and quietly said "yes" Jessica shouldn't be working here... read more

Very disappointed in this location. No safety measures being used. Went through drive-thru last night at 9:30pm and not one employee had their face mask on correctly. The gentleman taking the order and our payment had the mask all the way under his chin. The gentleman filling the sodas had his mask to the tip of his lower lip. The lady preparing our food had her mask over her mouth but not her nose. There are no plastic shields at the drive thru window like at other locations. Whatever manager was running things on 7/6 should be retrained and or fired. This location is also known for skimping on the portion sizes. I'll just be driving over the hill to the Livermore location instead. read more

Went through the drive thru at this location and the boy talking through the mic was super rude. We asked for 2 separate orders and homeboy said "No, you can't have 2 orders because you took too long. Hurry up." Also, they skimped out on sauce which doesn't make sense because I knowwww they have boxes of that. They usually give me HANDFULS of sauce. Super disappointed. Fix yoselves. Also, they burnt my quesadilla which I'm pretty sure was on purpose. read more

I have gone to this location many times during this pandemic and use the drive thru. I always ask for lots of fire sauce as I did today for 2 breakfast burritos. When I leave and open the bag there is only 2 packets of sauce. What a joke, there have been times when I asked for fire sauce and there wasn't any in the bag. So if you go to this location and need hot sauce, look in the bag before you drive away. read more

I wouldn't recommend anyone ordering from this Taco Bell unless you don't mind horrible customer service and cold food. Their current Manager Cielo lacks basic customer service skills. I ordered food for my family for a late snack. When we normally order from here, our food is at least usually warm to the touch by the time we arrive home in Mountain House. It's obvious the food was either made before hand and/or their prepared food they use to assemble the order was not fresh. I called to inform them of our experience, and immediately I was lied to. An employee by the name of Erick G., claimed to be the manager. He asked what I would like for him to do. I replied saying that All I ask is for the same expectations if he were in my situation. He immediately offered a refund. Cielo then gets on the phone and tells me that she is the manager. No ownership, no apology. Tells me she will only return half of my refund. I asked for her managers number, and she replies to "Google" it. At this point, it's not even about the money. Pure disrespect. Message to Cielo: I am giving you the benefit of the doubt, that someone believes you are capable of being a manager. And maybe you are just frustrated from working. But it doesn't give you the right to be disrespectful and dishonest at the same time. Your customer service skills are equivalent to how a prison guard treats an inmate. I can only pray that you and your family do not experience what you have done to me and my family. read more

If I could choose -5 stars I would!!!! Awful awful customer service! We walked in and stood in line for about 7ish minutes. A line cook yelled to us that we need to use the kiosk to order after we had already been standing there and had a line behind us. We told him we have already been standing in line and all he kept saying was "I can't hear you!" Such bullshit service!!! You could have easily walked over and said to us politely to order our food at the kiosk instead of waiting forever and Getting yelled at. We left and went to a different location! read more

Amazing service and employees always welcoming. The crunchwrap that I got was so yummy and well made, thanks everyone for their amazing service. read more

I love Taco Bell, but I don't love this location. It's hit or miss if they are busy or not (they are on a busy road right off the freeway so it's always a gamble). Their drive thru line because of this can sometimes be SUPER slow and take FOREVER!!! They also ALWAYS seem to have something broken. I like to get my kids the happy hour freezes but it seems when we go one or all of their machines are broken. Last time we went their CO2 machine was broken so they didn't have any drinks with carbonation, including the freeze machines. We ended up driving away with nothing. We've never had a problem with any food we've ordered it's just the lack of customer service/speed and their equipment never working that really brings this place down. I would rather drive to the other location in town that seems to keep up better. read more

Employees refuse to take orders at counter. Refer to kiosk have to argue its cash. Then told it will take a few minutes they are to vusy talking and drive theu read more

Just left the drive thru with a big order all shoved into one bag so I was unable to check if everything was there. Got home all the way across town amd of course my taco supreme was missing. Soni drive all the way back to the store and told the cashier, the girl with braces and she just looked at my receipt walked over to the back, told the girl to make it. Gave me back my receipt and just walked away. No apology no compensation for their mistake and me having to drive all the way back to get an order that THEY forgot! Thanks for nothing tacobell! You need to hire better people who actually care about what they are doing! read more

First let me start off with I love some TB, I walked in because the kind in drive thru was crazy long. I walked up to the counter the manager asked me to please go to the machine (Que) and place my order, I did I waited to pay fir my order for 7-10 minutes while all of the crew talked in Spanish- (which I understood) lol!! To get someone to take my cash payment. No one else was n the restaurant but me! I got my order and of course it was made "wrong" just two tacos! I went back in and told them so. They asked if I want it remade I said no can i just have a side of tomatoes!? Went home ate them and was sick as a dog!!!! Really read more

Absolutely horrible! I amazed that Corporate has ignored all the negative reports about this location. It shouldn't take 20 minutes to get a damn quesorito! It's supposed to be fast food! Then they give your food to you cold! If I wanted something cold I would've gone to Jamba Juice! read more

I don't even want to give this Taco Bell even one star. In this day and age I understand that all businesses are understaffed but that is no excuse for not making food correctly and having bad customer service. Yesterday I went here and got a cheesy bean and rice burrito the tortilla was stale the rice was Steph and there was barely any cheese in the burrito. Today I went there and had a nacho Bell grande with barely any cheese that nacho Bell grande cost six something dollars and I asked them to put some more cheese on there they asked me for additional money it's nachos for god sake's. And on top of that I had to wait 30 minutes in the drive-through line no apologies no nothing just attitude from the young staff working there. Management really needs to take a look at training these young men and women that they are hiring in customer service. read more

Very slow service! I waited 30 minutes for two chalupa's to be made. Poor service! They always mess up here also! Worst Taco Bell I've ever been to! If you mess up someone's order fix it! Don't argue with a customer! Poor service read more

They have the worst customer service . The girls who work there have so much attitude.

They've no clue how to make food. And zero courtesy or sense of customer service. Absolutely avoid going here. They should close this place down. read more

Not fast by any means. Sat in drive through over 30 minutes with only 4 cars ahead of me...Saturday night and they have 3 people working...worst service ever! read more

They need to add more cashiers to the front cashiers. I've seen the same poor guy working the register, with a line of people waiting over 10 minutes. He has to leave the front and still mult-task. If they had two people, they can take care of customers quicker. Most people are on limited time, like a 1/2 lunch break. read more

About a week ago I went through drive thru and had the pleasure of Kathy taking my order. Is was accurate, she gave me great suggestions and was pleasant the whole time. This is a fast food drive thru. Come on now. This is some GREAT customer service, unexpected but will now be returning to THIS Taco Bell for this very reason. Quality employees with a genuine smile and manners. Thank you TB Corp for employing a fabulous employee and even better human being read more

Shoutout to the night time drive thru cashier on 10/22/20 at around 10:45pm. Think his name was Tyler? The dude had good energy and great guest service. Keep up the good work homie , u gonna go far with a good attitude. The food also was good and the restaurant served me speedily and was clean. read more

Good, service, and employee was great. The cardboard drink carrier broke from the condensation so 1 of the 3 drinks fell on the ground when I got home. Wasn't too happy about that. You need a water resistant tray or thicker cardboard. read more

Taco Bell - My mom's drink fell on the ground after taking the tray from the car. The tray broke. - Fast Food Near Me - Tracy, California

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They always put less sauce when you order 3 or 4 sauce inside your iteam they don't put it most of the time just waste of your money if you want to go Taco Bell and get everything right go to 915 s Tracy blvd there the best this is location is very bad read more

legit got home after just receiving my food, orders two tacos NO lettuce i get 1 taco with lettuce and a burrito. guy at window was rude and took our order with an attitude. read more

Incorrect change given. Didn't take order initially at speaker but tried she tried to remember it, I waited for total and the typical "move forward.." instead I was asked "can I take your order.."...I replied simply with I did and you never gave me a total...Girl at window for lunch 5/23-5/24 needs training. Car in front of me left angry about something as well. read more

Very slow service.   There was only one person in line ahead of me, yet I must have waited five minutes to place my order.  Having placed my order, I waited more than ten minutes thereafter for my food. read more

Drive thru, first person could not take our order correctly. Mind you we are very friendly and patient. She read it right but on the screen wrong. When we drove up to window repeated our order, correctly. We get our good wrong and all of crunchy tacos are broken. read more

Food is good but they did not include our entire order. We ordered a cravings deal, apple empanada and a potato grilled but did not receive the apple empanada. Although it's only a dollar, the fact that he did not include everything in our order is quite annoying since we paid for it. I advise that the team should be more cautious and check everything in the bag before giving it to the customer. read more

Taco Bell - We did not get the apple empanada that we ordered and paid for. - Fast Food Near Me - Tracy, California

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