Gets the job done. This Taco Bell has a great location and I have been here twice so far. The drive thru goes relatively quickly and the service rep on the speaker confirms if what you ordered on the app is correct. That's a nice gesture. The food has been solid as expected from a Taco Bell and the service is friendly and courteous. 3 solid stars and a job well done for Taco Bell in Suwanee! read more

Taco Bell - Fast Food Near Me - Suwanee, Georgia

Customer Service sucks, they are very rude, rushing even though I was ordering pretty fast, ( when I go to taco bell I know what I want) with said rushing, they forgot to put any sauce in the bag. To be clear after I ordered I was met with anything else, everytime I completed any sentence . And then when given the total, I wasn't asked for sauce but still I asked if I could have a good amount of fire sauce please, and received ZERO! Didn't realize until I made it home. It was a short lighter african American woman with a long ponytail, she took my order from the intercome to the window and her customer service needs to be worked on! ALOT! Terrible only 1 star for hot food! Do better! read more

This Taco Bell location had some of the worst customer service I've experienced. The employee who took my order was extremely careless and got it completely wrong the first time, which forced me to drive all the way back from my house to correct it. When I returned, my order was still entered incorrectly again. When I politely tried to correct the mistakes, the employee became rude, dismissive, and unprofessional instead of simply fixing the issue. There was no accountability or basic customer service. I left feeling disrespected over something that should have been very simple to correct. Management really needs to address training and customer service at this location. read more

Another great Taco Bell that we frequently go to. The staff is always friendly and the food is consistently good. We always get the steak and cheese burrito and the crunch wrap supreme. The nacho fries are always piping hot and fresh. We've never had any issues at all. We always get our order super fast and everything taste really great. Yummy! read more

This location is always spot on with service and food preparation. I come here quite often and always order with the app. Food always tastes fresh and orders are always correct. read more

Taco Bell - This card was in with the order. Great idea and a franchisee that actually cares. - Fast Food Near Me - Suwanee, Georgia

I waited 20 min in the lobby, myself and a food delivery guy there. I thought I heard my name, but food delivery guy snatched up both bags. I had a small order, and at that point I decided just fix a meal at home instead of waiting any longer . read more

Why no breakfast Taco? I rather like Taco Bell for a fast food lunch and after watching a dozen TV commercials for their new breakfast taco over the last month I was excited and planned to try it. However after making a special trip at 9am today to my local Taco Bell I was surprised to learn that they do not have them at that location! Really? After all that advertising for the last month ? seems like very poor management planning to me. I drove away empty handed and disappointed. Ended up getting a couple egg McMuffins at McDs. read more

Terrible service. The what looked to be the shift manager/leader just stared at me and asked what I needed. When I told him my name for the order he just stood there and said ok I saw it. And walked away after I stood there for a good couple minutes before being acknowledged. The service is awful, food is consistent but other than that it's terrible service. read more

I was highly surprised. I never expect much at Taco Bell's. I went to the drive through almost 1am. He took my order quickly was really nice and helpful. The food was fast and piping hot, I burned my things on the nacho fries lol. read more

Taco Bell - Fast Food Near Me - Suwanee, Georgia

This location is the reason why I will never go to another Taco Bell again. Terrible service, poorly made tacos, and the drive through took 20 minutes. My food was cold, my fries were all over the bag, and they almost messed up my order. I had to tell staff that they got my drink wrong and they forgot one of my tacos. The staff was so understaffed and my food tasted so bad. read more

ms Peggy is the best great service great food love it here

I cannot complain with the quality of the food itself. However, the drive thru and staff inside is absolutely preposterous...it took me 45 minutes on a Friday night to get my food. Service here is awful but definitely cannot complain about the food. It shares the building with a Long John Silvers and can't say I've ever eaten there but the Taco Bell part is fine. read more

Open till 2 but show up at 1:30am and they are inside and tell me they are closed. If you close early then change your hours. I have seen 3 people pull and get turned away. read more

I love Taco Bell, so do my parents, so we have eaten our share of hardshell tacos from TB. We ordered the big meal with 12 tacos and a large nacho Supreme but never had I once eaten Taco from TB that only had that much little filling. There was barely any meat, lettuce or cheese. All we can taste was the hardshell. Same deal with nachos, not enough of anything. I definitely wouldn't recommend this spot, feels like my money was ripped off. read more

Taco Bell - Filling was 1/3 of how most TB make their tacos. - Fast Food Near Me - Suwanee, Georgia

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This Taco Bell can be a hit or miss. This Taco Bell location is also joined with Long John Silver's, but they stop selling Long John Silver's after 10PM. There is inconsistency with the quality of food. When they make it fresh, it's really good. But some times the quality is lacking, like the crunchy shell tacos are too soft or kind of stale - or the shell isn't warm. You have to be careful with big orders here. I feel like they tend to make mistakes or aren't able to handle large orders. A lot of times I order the Nacho Cheese Doritos Los Tacos Supreme only to come home and find out they aren't supreme at all. I wish they would make sure orders are correct because it's kind of hard to unwrap the food and specifically make sure it's supreme/what you asked for without holding up the line. Sometimes they don't give me any hot sauce packets even though I asked for them. Even with their LJS menu, sometimes I've asked for an extra piece of fish and they forgot to give it or they give an extremely small quantity of fries compared to what they normally give me. Employees are usually nice enough, no one has ever been rude to me. They will correct your order if you tell them. Lately they seem to be doing better, not sure if there is new management? I've just been weary because I can't count the number of times my order has been messed up in the past, it's kind of a pain to drive back to have them correct everything. And then there is the inconsistency in food quality too. I do hope they improve over time as I would still like to continue going here! read more

I've been coming to this Taco Bell for a while, so I'm going to say I used to like this place. But it has gone downhill. They're very stingy with fillings, so they're trying to give less and charge more. Just as annoying, is they'll unilaterally discontinue items that are available on the app. Normally the app wouldn't let you order an item that was out of stock or not available at that location, but lately you only find out until you get to the drive-thru check in which means you have to re-order all over again. But my biggest issue is the managers are so inept and cheap, they horribly understaff the restaurant in the evening so that it can take upwards of 30 minutes to get a drive-thru order. Because of this, they've changed their hours to the most bizarre and awkward times, some days it closes at 6PM, other days 7PM, some others 9PM and then occasionally 1AM. Corporate needs to just fire off every single person here and take charge of it, because the fools in charge clearly couldn't run a lemonade stand. The only positive thing is... they actually get decent health grade scores. read more

How hard is it to put an Complete order in a bag? If you say "sealed for you" make sure the order is correct! Driving back to get an item (the first on the receipt) without so much as a sorry for the mistake is not acceptable. read more

I get being understaffed but if the dining room is closed and the drive thru doesn't move an inch in 30 minutes ... wyd

It took 40 minutes to get my order. Definitely not fast food. No reason for it to take so long. In addition the food was not very good. A long wait for marginal food at a higher price than it was worth. read more

This Taco Bell has had its ups and downs, but I must say the past few months have been some of the best I've seen from this establishment. Consistent 95+ health ratings and the food quality reflects it. Most people think tbell gives ya the shits. Not this one. This one allows its customers to truly "live más" as they say. My go to order is two quesoritas no sour cream no chipotle (I know plain but good) 2 cheesy roll ups and a Baja blast freeze. Not a hard order. Yet in the past the employees at the time seemed to struggle with this. Not these guys. These guys are good. Would go as far as saying professional. McBean one of the managers there is easily the best hire they've made. Highly recommend this tbell. It's not gross like other ones read more

Unreliable service hours - which Taco Bell in their right mind closes at 9 PM !! That's when most business for Taco Bell starts ‍

I usually drive an extra 20 minutes to go to another location when I want Taco Bell because this was is so bad. I went in instead of the drive thru thinking that maybe if I did this my order would be correct. Instead it just took twice as long to get my wrong order and I got a look at how bad this place really is. The dining room had dirty trays, the counter had buckets on it and the people were anything but pleasant. The person in front of me got charged things he didn't order so had to wait for the manager to come out. I think this location will be closed soon and if not it should be. read more

Taco Bell - Fast Food Near Me - Suwanee, Georgia

I get not being the happiest worker at taco bell but this worker was the saddest low life ever seen. so rude but the food was so good

They need to seriously get more help. Driv thru is more like wait to die thru. Went inside the last time & it wasn't any better. What the hell is wrong with this taco bell. Does the owner read their bad reviews. My daughter who goes to nghs warned me about this place. read more

Got tacos to take home yesterday, my first time here. Order was correct and fast. Would go again.

This has got to be one of the worst stores I've ever been to in my life. Not to mention unprofessional rude staff.

My first time going to this location. Friendly staff, good customer service and fast service.

Literally the sweetest drive-thru girl I've ever encountered. Adorable. Not sure about the food yet, but so far so great.

I've had weird experiences at this particular location. I generally get a side order or grilled chicken for my doggie and they are a pretty standard size at every other Taco Bell. However at this location they seem to short change you and when you try to explain your experience, they ridicule and tell you that I am wrong and I have to pay extra. I have no problem in paying whatever it costs however the problem I have is they have not explained or taken my order right. So the customer is wrong as always wrong. Then they make fun of you. I have no problem with race or age or anything in general but this place has a way to get you agitated. What's the point in paying and having a bad experience. Hoping someone in the TB leadership will look into this read more

Was gonna use another word but I'll go with trashy. Handed us our food and slammed the window on us without saying anything. When my husband gave her a thumbs up and asked if that was all, she shooed us away. read more

You can walk to Mexico and buy tacos faster than this place delivers your food or crawl to Boston harbor and get faster seafood. Place is, was and will always be a horrible dining experience. -10 stars.. Poor management.. read more

This is the worst Taco Bell I have ever been to. I have come several time and waited about an hour for a few hard tacos. Half the time I arrive there is a sign saying the credit card reader is down. Other times they have stated I can only order 3 items at one time. It is excuse after excuse so they do not have to stay open through there normal business hours. This management team is the worst and does not care about providing good customer service. As someone who works in the food industry this is unacceptable and I will not be returning. Give you business to any other Taco Bell. read more

Just stopped by to get a really big order there and the manager and the cashier don't know what kind of drugs they were on but I told him several times that I wanted my combo to be supreme and they kept saying that I wasn't telling him what I wanted and were complaining about me so I just told him I was going to just cancel my order and leave very unprofessional place don't ever go there again the manager and the cashier a very disrespectful read more

I usually stop here on Wednesday's on my way home from volunteering. They are STINGY with the burrito filling. Even when I tell them to not be stingy, they are stingy. And BTW, Taco Bell is not Mexican. They get 1 star for being stingy! read more

The past THREE times I've gone to Taco Bell for a Mountain Dew baja blast freeze they have been out. What is this McDonalds? They waited to tell me this AFTER I paid as well. Kind of disappointing when all you wanted was a baja blast freeze anyway huh? PLEASE fix your machine (if it's even broken.....) read more

This place couldn't be slower if it tried... I am even typing these words whilst waiting in line at their drive thru. Believe me you, I love Taco Bell--but this place gets slower and slower. $15 anyone? Cheers. read more

Nothing new just confirming Taco Bell is still a one star fast food restaurant. Cash only and an extra wait due to short staff at 9:00. I'm sorry but it's 2020 we should t have to remember to pull out cash for the fast food place we are going to stop at tonight. read more

By far the worst TACO BELL I ever been to. At least during the night shift. They are really slow and incompetent. It was around 10pm at night and the drive thru had no cars. The person told me to pull up to the door and she would bring the food and the idiot completely forgot about my food. I went to the window and asked where my food was and her reply was,"oh im sorry i will get it out for you right away." Took her about 15 min and the food was cold soggy. Had other moments where service was horrible. The store just employs lazy employees. read more

I was driving through the area around noon on a Thursday when saw this Taco Bell. Since I was on the way to a salon in the area for an appointment, so I thought Taco Bell would be the perfect stop for to grab a quick, cheap lunch. There were no other cars in the drive-thru since I must have beaten the lunch rush. I wasn't super hungry but knew I should eat something before my 2+ hour hair appointment, so I simply ordered two Crunchy Tacos with Mild Sauce and an ice water. For $2 and change, this was probably the cheapest, most decent fast food lunch I could get in the area. As soon as I was done ordering and paying, the cashier handed me my receipt and flyer requesting the completion of a quick online survey "For a Chance to Win a Free iPad 2." When I drove to the pick-up window, my food was ready and waiting for me! I parked in the parking lot and immediately starting eating. I promise you this is NOT because I was starving or anything, but these Crunchy Tacos were the most delicious Taco Bell tacos I have had in quite some time! Although they could have been pre-made and sitting around waiting for the lunch rush, I highly doubt that they were. There was a good amount of beef inside the tacos, which were very warm as if it had just been cooked. In addition, the lettuce and cheese inside was plentiful. These were the fullest, crunchiest, freshest Crunchy Tacos I've had in Georgia, and I enjoyed every bite. Overall, this Taco Bell gets 5 stars based on this one awesome drive-thru experience because those Crunchy Tacos were so good! The cashier was friendly and the drive-thru service was super fast. Needless to say, I completed the survey online. Since I don't frequent this area, I'm not sure if I'll be back anytime soon, but I will definitely come back if I am in the area. Hopefully, their service will stay consistent! [Review 111 of 366] read more

Worst example of "customer service" on full display here. After waiting 20 min for a few tacos and nachos, we finally requested our money back. The Bride of Frankenstein working the register then began getting angry at us like it was our fault they can't make a few tacos in 20 min. She claimed the register was suddenly messing up and that she couldn't refund our money. It took 5 more minutes of arguing to get our money back. This location is awful. The girl with the glasses and tattoos on her arms that takes orders is a rude loser. Let's face it: Taco Bell is borderline dog food on a good day. On a bad day it's not fit for an animal, especially if you have to fight or wait more than 20 min to get it. read more