After placing a mobile order, the store manager told me they'd be down for about 20 minutes and weren't serving food. He then told me refunds weren't allowed, because he "has no clue" how the store's mobile app works. Employees ignored guests and went to hang out in a back room within guest eyesight. read more

This specific location has yet to fill an order of mine correctly. Wait times are horrible and today after yet another problem I called the "acting GM Nysha C" and she tells me she has had a problem with her staff having influenza and that she just now got it under control which explains why my children got sick last week after my last order which was also completely messed up. This place is disgusting and in consistent violations of health code. Where is corporate?! Everyone in the area talks about how bad this location is yet no one seems to do anything!!! Pathetic. read more

Taco Bell - Fast Food Near Me - O'fallon, Missouri

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I stopped going here for a while and the one time I decide to go back the mess up my order.. they forgot almost half of my order, they were very rude at the window...and the rest that they remembered was stale... can't believe the customer service even tho I work in fast food as well.... read more

Be ready to wait. Took 15 minutes for 5 items with just about 3-4 people in front of me in line. Would be fine if a waiter came out and this was a full service restaurant, but fast food it is not. read more

I get it, sometimes these late 20 early 30 year old losers living in their moms basement got to work somewhere but this was just something else. Pull up to order , ask for a second so my fiancé can look at menu, bout 10-15 seconds go by and someone (not even the person who asked to take the order to begin with) gets on and SCREAMS, " DO YOU NEED HELP WITH THE MENU OR SOMETHING?!" I replied back "damn dude why you yelling? I'm ready to ready to order now" and original dude gets back on to take order , I order and when I get to window dude won't even look at me or say one work I hand him money he gives me the cash back but doesn't give me the change, hands me it and tries to slam the window shut I yelled out can I get hot sauce?? He opened it handed me it with once again not looking at me or saying a word then slammed window again. He's lucky I didn't feel like smacking a chump around at that time. I guess these rejects have to work somewhere tho just sucks know they're making our food . Avoid this location if you can read more

Worse service ever. Waiting in lobby for 30 min and there is 3 people In front of me. They still didn't get any food. They close the lobby at 7pm and focusing on drive thru. Why is the Taco Bell brand giving the owner of this location opportunities to stay open. There are three location near on hwy k, O'Fallon and they all worse on service. read more

this place absolutely disgusts me at this point. website says they close at 12 yet every time I come here around 11 they are "closed". Waited in line 40 minutes just to get to the speaker and tell me they are closed. Always forget stuff on orders and bad service. Do not waste your time at this place read more

Seriously though. You still suck. Still. Quite literally the worst Taco Bell in existence. The lines are always around the building and I can't imagine I'm the only person whose order has been completely messed up. The staff is rude and poorly trained. read more

Need a sign, "management is not doing their job. Not enough people working. " I can then avoid. SLOWEST EVER. read more

Why in the WORLD ARE YOU CLOSED THREE HOURS EARLIER THAN WHAT YOU ADVERTISE ONLINE We want pizza We want tacos We have no options We are going to bed hungry because the only place we thought we could trust was closed before we could ever eat Thanks read more

I ordered my chalupa with black beans instead of beef and avocado ranch sauce. The sauce was on the outside of the chalupa, the sour cream and tomatoes were missing, and there was hardly any black beans or lettuce. Would not recommend ordering from this place. read more

Taco Bell - Chalupa Supreme sub beef for black beans. Usually comes with sour cream, lettuce, tomatoes and cheese. - Fast Food Near Me - O'fallon, Missouri

Constantly busy drive thru and slow on top of that. I deliver food and waiting 45 minutes for food is ridiculous! I lose time and money, and customers cancel orders because of the wait and I don't blame them one bit! They need a separate area for online and delivery orders if they aren't going to open the dining room! read more

I've lived by this Taco Bell for twenty years. It's still the slowest one out there. If you're lucky your order will be right the first time. 20 minutes in the drive thru is crazy. I'm just glad I'm not working today. read more

I am not from this area and went here once. I was impressed with the staff but VERY disappointed in my food. None of the burritos were grilled/pressed. All of my burritos were missing their primary ingredients. No sauces, sour cream, chips. Very tasteless and sad that when a burrito only has 4 ingredients you only remember 2. Get it together guys. read more

Why do we still continue to keep mediocre employees when there are plenty of people out of work that would happily get my order right? Come on... I just wanted to try a Dorito's Locos Taco read more

This is the Taco Bell I visit when I want to them to take too long to get my order wrong. Thanks for not putting meat in my cheesy rollup. Next time, don't let any meat fall on the inside of the wrapper, either. And don't tell me that there's no meat on it. I'm a vegetarian who hates to cook: I know meat on my Taco Bell when I see it/smell it. read more

I'm going to start with the food which was the highlight. All food served fast, fresh and accurate. I AM a picky eater and so getting it WRONG happens often. They got it right. What struck me off though, falls into four pieces: 1.) Please don't call me Hon, Honey or Dear while taking my order. 2.) I'm absolutely sure the lady that took my order is sick. I don't know what the protocol is to not have sick people waiting on people, taking cash, etc, but, well - there you go. 3.) If you must cough, please do cough into your sleeve, elbow, or shoulder. 3.) if you cough in to your hand, know that all of receipts, money, trays, bags, food, and the drink covers that you then touch while waiting for other people to arrive to order from your establishment, are now all contaminated with whatever you just coughed out also. Did I mention that the food was hot? read more

Taco Bell - Tasty lunchtime chalupa. - Fast Food Near Me - O'fallon, Missouri

Tonight was the final straw! Have had problems with food quality at this location before and talked to management but it's clearly evident that they really don't care. Ordered 2 Taco salads and on mine I had to SEARCH for lettuce. When I finally located some it was wilted and limp.... disgusting! 2 Reg tacos, both broken at the bottom so all the meat would fall out. Service is usually super slow and tonight was no exception. They either hire people who don't care or aren't trained correctly. Since Mgmt obviously doesn't care, I'm sure it's a little of both. Save your money and go ANYWHERE else. read more

Taco Bell has ruined their food. The Catina bowl that was amazing is absolutely terrible. Taco Bell has changed all their recipes and added cheaper ingredients. We loved the newer healthier menu. No more Taco Bell for us. read more

Taco Bell - Chicken is dried out and tough in Catina Bowl. - Fast Food Near Me - O'fallon, Missouri

terrible. went at 11:30 pm when they close at 1am and refused to serve. waste of time completely. no one wants to go to this place truly.

I ordered about $40 in food only to get home and find out there was 1/4 of the food in the bag. This is so upsetting because I left the bar specifically for my drunk Taco Bell only to not receive it. I will be taking my drunk funds elsewhere in the future. read more

Stopped by at midnight on Saturday night. 9th car in line. Was out of there in less than 10 min. They got our order perfect. Food was hot except for one item. Courteous staff read more

We stopped here for a quick late lunch on the way from Lake St. Louis to St. Charles. It was almost empty so we were able to order immediately. Our order was delivered to us wrong. We were short two tacos - we had ordered six, for three people, and only received four. We checked the receipt, and it did show that we had paid for six tacos. The cashier took it to the back and showed the woman who was assembling the tacos. She brought us the two tacos, but was snippy. When we opened the tacos, which were supposed to be supreme, there was no sour cream, which we had paid extra for. At that point we just ate because we were hungry. On top of this, the place was filthy. Every table we looked at was sticky and/or still had pieces of taco shells, lettuce, etc. The floor was littered with pieces of napkins, etc.. It appeared not to have been cleaned all day. And the napkin dispenser was empty and the soda had no flavour (the dispenser apparently was not mixing the seltzer and syrup correctly). read more

Pros: it's Taco Bell Cons: Be prepared to wait a long time for your food. Drive thru might take over 45 minutes around dinner time. Not sure if its management or if there's just not enough people working there. Update: I guess I'm a masochist or maybe because it's the closest Taco Bell to me but I tried to go there at 1130am on a Sunday and they were closed. Staffing issues again?? read more

The last 5 times we have tried to go to this location, the lobby is closed by 9pm, the drive thru line is crazy and wait times are over 30 minutes. Without fail, the order is wrong every time and you can't go inside to get it fixed. You would have to wait in the drive thru forever to get it fixed and it's just not worth it. Last night, June 20th, my husband stopped there at 10pm and the entire store was shut down due to staffing issues according to the handwritten note on the door. I tried messaging their location to find out what's going on and I have not received a response. Not even an acknowledgement my concerns were received. If you have staffing issues to where you have to close your location down 6 hours early every day for the past few MONTHS, maybe it's time for a management change. read more

I never post reviews. Seriously. But this place is so bad. It's a super snowy day and the roads aren't great but we decided to go to Taco Bell anyway. We mobile ordered a few things, one of them being a chalupa supreme (which is over $3). It's partly my fault for not checking when I left, but when I got home, instead of the chalupa was a tiny, broken, hard-shelled taco. How in the world do you look at a mobile order saying "chalupa supreme, no tomato" and think "yep that's one hard shelled taco." It wasn't even busy! It was so slow because of the weather! Like, a chalupa is more than double the price of a taco. It's ridiculous. I dont want to drive back in these weather conditions over $3 so here we are. The very few times they've gotten my order right here, the food is cold or sloppy. read more

If I could give 0 stars I would. Always horrible service. This time we waited 45 min in the drive thru because they closed the store at 9:30 due to lack of employees. I couldn't leave because I had already paid for an online order. Then I asked for a side of spicy ranch and they actually charged me. After all that waiting they charged me .32 for the damn cup of ranch. This place is unbelievable. If you want Taco Bell head to the one off hwy K. This one is the worst!!! read more

I have been going here for a long time and never had a problem and tonight I was very surprised with the way things went I was given half my food and had to go back through. There was only one car in the drive through I don't understand how you can mess up an order with that little of people. I ordered nacho fries and I got like 5 fries in the container!! Not worth the dollar for them. read more

This was the third time I've been to this Taco Bell where the inside has been closed at lunch time. Management obviously isn't doing their job keeping the schedule full. They were also serving people in the driveway that were on foot (because the inside was closed). If I do happen to wait in the drive through it usually takes at least 20 minutes. I now drive to the Location off of Highway K just to avoid the headache read more

30 MINUTES in the drive thru! Line was out the parking lot! When I finally got to the intercom after about 10 minutes I was asked to wait. After a few minutes I was finally asked what I wanted. It would've been better had there been a preview menu ahead of the order menu so people knew what to get. Get to the window after the line in front finally made it thru in 15 minutes, then had to wait another 5 for my food! 1st time this happened, I put it off as maybe they had people call in and are trying to fill the roles of many. Now it has happened yet AGAIN!!! If they're always going to be this slow, they could at least serve authentic Mexican so there's a reason for this long of a wait! read more

These guys are SOOOO SLOW. I cannot go here anymore! This is the closest Taco Bell to my house but I will go elsewhere from now on. Either understaffed or badly managed! Consistently a 25 minute wait during 5pm timeframes. read more

The lady with purple hair was Very rude and basically threw my order at me. The food quality was low even for taco bell standards.

It's Taco Bell, so you know what your getting when comes to food, but the service is HORRIBLE, and shady.

Wait time, 45 minutes, unable to get out of line do to the concrete wrap around. There were 2 people working,one doing orders and drinks, the other making the food....i know because i asked. read more

This place is always closed hours before the posted close time and whenever they get too long of a line in the drive thru the just move a sign to block anyone else from ordering. Never been more annoyed at a restaurant before. I work in this industry and I can't close when I feel like it, it's unacceptable. read more

Idk what I just got but.It's cold and resembles garbage. I'm pregnant so impulsively I ate a taco on my.way home and regret it and terrified I'm going to get good poisoning now. We paid $20 for literal trash. I wait 45 mins in the drive-thru not because I wanted to but because your stuck there why do we get forced to stay there Idc the reason why because the quality here is dog food standards always has been. So sick. I never got a recipe so I guess I get to say goodbye to my hard earned money while taco bell continues.to make mystery meat wanna be tacos for us lazy fat Americans. All fast food restaurants have went to trash idk what they are feeding is but it's killing us I'm sure of it. You should be Disgraced for being so distasteful. read more

Apparently if you show up within a half hour of closing, they will ignore you in order to not do work. I waited for 20 minutes, and I couldn't get anyone to even speak to me. At first they just stared at me, then eventually they hid. After a while it became a matter of principle, and I waited the half hour until after closing. read more

My boyfriend and I were on our 30 minute lunch break from work, we don't work far from this Taco Bell, when we got to this location we saw the drive-thru was packed with cars, the parking lot was more empty, so we thought going inside would be faster... we were very very wrong. They took our order somewhat quickly and then the wait began... there was only 1 order ahead of us. It took them 20 minutes to make 3 burritos, a cheese gordeda crunch and 2 soft tacos. Not only did it take forever to get the food, the food was not that great. Now mind you 7 months ago this Taco Bell was the best around, very good food and extremely fast, like so fast your food was by the window before you even got to the drive-thru window. It makes me very very upset that this once amazing location has gotten so bad that we can't even go there for lunch like we used to because it's so slow. I hope things change quickly or they will lose more customers. read more

Something needs to be done about drove thru speed. Always super slow no matter what time of day.

Not only did the worker have a fat booger in his nose. He did not complete the simple task of getting our food to us and when we did our order was completely wrong this place sucks I waited 35 minutes for my food. read more