A few things about this location: 1. I saw ahead of time that this location had low reviews, particularly related to the staff and their customer service. Personally, the guy who helped us was busy and quick with taking our order, but was friendly enough to get the job done 2. Their pizza hut portion of the restaurant was very limited, just a personal pan pizza and bread sticks. I ordered the bread sticks cause I love them, grew up eating them, but unfortunately there was only 3 instead of the usual 5, the price went up ($4 for 3) and they either changed the recipe or it's just this location, but it was not made the same way as usual. However, they did include 2 marinara sauce cups for each set of bread sticks instead of the usual 1, so I appreciated that! Overall, the specifics I had made to my taco bell order was correct and accurate, it didn't take too long to come out, but the pizza hut portion of the restaurant left something to be desired :( read more

Taco Bell / Pizza Hut - Loaded Beef Nachos - Fast Food Near Me - Manchester, Connecticut

Do NOT eat at this Taco Bell. This location is extremely unsanitary. The tables were filthy, and the service was painfully slow--it took 35 minutes for what is supposed to be fast food, which is unacceptable. Even worse, I personally witnessed the cook take out his phone while wearing gloves, make eye contact with me, text on it, put it back in his pocket, and then continue preparing food with the same contaminated gloves. Absolutely disgusting and unsafe. Unhygienic. Unacceptable. Avoid this location. read more

This location is far from terrible. The luxe box I got with black beans and a bean and cheese burrito was very solid and flavorful, and also reasonable for just $8.67 total. The happy hour $1 medium drinks are also a nice touch and a good way to save. I will dock points for the slow service though, as it took nearly 20 minutes for my food to come out. read more

They almost gave a family member who has an allergy to sour cream and allergic reaction because they put sour cream in the crunchwrap I got. They did this twice and one of the employees tried arguing with me that if said order said no sour cream, that there would be no sour cream. Twice now they have done this. Never come here if you have any allergy. read more

Told me my food was ready via the app, then had me wait for 25+ minutes before giving it to us; my friend's order was cold by that point. I don't blame the workers as they seemed to be working hard, but they just couldn't keep up with the volume of orders. The inside was packed with other people waiting, as well. read more

I came here around 9:30pm after ordering ahead. I was the only car in the drive thru, yet despite ordering ahead, I waited several minutes at the window. The employees were inside blasting music, dancing and seemed to be thoroughly enjoying themselves. I ordered a cheese quesadilla and a cheesy Gordita crunch. I drove away to find that the food wasn't thoroughly cooked. The quesadilla's cheese wasn't melted, neither was the cheese in the cheesy Gordita's crunch. I wound up tossing both items. I'd pass on going back to this location read more

Taco Bell / Pizza Hut - Cheesy Gordita Crunch - Fast Food Near Me - Manchester, Connecticut

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This Taco Bell has kiosks where you must place your order. You can pay with a card at the kiosk, but if paying cash, you must pay at the counter. The interior has been updated with cool globe lights and nice looking tables and chairs. The food came out in a reasonable amount of time and it was typical Taco Bell food. I heard a female employee scream "STOP" very loudly. Lots of playing around between the employees which was a bit uncomfortable for the guests inside. I think I'll just drive thru next time. read more

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So bad. Bugs everywhere and DoorDash order took forever to pick up. Ppl are ghetto too.

How do I start this type of review. I always try to give positive outlooks in establishments but by gosh. How can you mess up fast food tacos? 1st: they did away with a person to greet you any take your order. These keyosks are going to be the down fall of places. So impersonal. Once we figured out the system for it is one the worst ones I have seen or used. 2nd: fast food does not mean you wait for 20+ minutes to get your food. While we were waiting in the area that filled up very fast due to the size from all the online/app orders we noticed that the staff was not very attentive to what was going on. Several customers were getting frustrated and even started to demand answers. One person placed her order in the app and after and hour she walked out. Another gentleman demanded his money back. They seem to only focus on the drive thru. I do not recommend this location and would not return. Corporate needs to come and see the issues and fix them. read more

Would love to give this sh#thole less than 1 star if I could. I'd been inside the store itself a few years back and it'd been absolutely just DISGUSTING!!! Food on the floor, ants and insect all around, the bathroom if you have to visit is foul and unsanitary. SO this is where people go to get food to eat, right?? I haven't been to this location in several years since having seen the state of the place - but recently thought we'd stop and I went through the drive through a few weeks ago. It was pouring rain and the drive thru seemed the best option - BAD, BAD idea!! There where - count them and I'm NOT kidding at all - 3 cars in front of me and it literally took nearly 40 minutes to get through the process. If I could have I would have bailed on the line and left 10-15 minutes in but there's no lane out of the drive thru at this sh#thole so they have you stuck there!! Finally, exactly 40 minutes after ordering, as the 4th car in line I get the bag and I go home. 1 of the only 4 items on the order is missing and there's zero hot sauces. They asked what sauces we wanted, they have our choices on the receipt but never put a thing in the bag. On TOP of this (as if it wasn't enough) I felt horribly SICK afterward, not usual "Taco Bell belly ache" this was most likely FOOD POISONING! I wouldn't doubt it considering the condition of the store years before that I'd made mention to them but they clearly don't care about that, the health of the customer, the actual horrible customer service at the location. I'd contacted the company on-line and called their # and have gotten the run around 3-4 times now - for an $18 order. So clearly their absoultely horrible customer service doesn't stop at the location but it's prevelent throughout the company. For our family, we'll absolutely NEVER go to this Pleasant Valley Road location in Manchester, CT ever, ever again!! This is an absolutely disgusting location and I sincerely hope the health inspector closes this location down!! As far as other TB locations, probably won't bother again either being their corporate customer service is such a sh*tshow in trying to get ANYONE who knows what their doing to get your a refund. read more

As taco bell introduced the new crispy chicken taco, I went to get one on a saturday evening. The drive through had a long line of cars. I went for a Spicy crispy chicken taco, which was good. Popeyes chicken sandwich is better though. I am trying the cheesy fiesta potato for the first time, and it was really good. Cheesy gordita was fine. I ordered a chalupa supreme. I was billed for that, but it was missing in my take out order. I saw it after reaching home, so decided to forget about it. I wish they could place all items before giving out the food bag. read more

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amazing workers. today is 1:55 AM august 10th. the 2 people working headset and drive thru were so sweet and kind! food was amazing !

Waited for Uber eats order took way too long was waiting in the store for what had to be 30 minutes

Came to pick up food at this Taco Bell at 9 PM. By the time I have arrived to the time I am writing this it has been over 20 minutes that I have been waiting in the drive-thru. The lobby is locked as well at this time so you are forced to the drive thru read more

Taco Bell / Pizza Hut - 20 minute wait time, no movement. - Fast Food Near Me - Manchester, Connecticut

This Taco Bell needs GOD!! The management sucks and food is always Mehhh. I been trying to get breadsticks from there since May 2019, but they never have them. They are always out or "they didn't come out right." Last time they finally had but they were horrible! They were way too hard and the sauce was extremely hot!! Can't add the video. read more

Taco Bell / Pizza Hut - Fast Food Near Me - Manchester, Connecticut

I went to this location's drive-thru on the evening of Sunday, December 6th, 2020, and received the worst customer service in my life. On a big sign on this location's drive-thru menu, it said FEATURED: GRILLED CHEESE BURRITO. I thought that sounded great so I decided to order it. The woman who took my order said "they don't serve that here, I have no idea what you're talking about." So, I proceeded to read her the menu which said "FEATURED ITEM" and she finally got it after I read it to her about 3 times. I then ordered a cheesy bean and rice burrito, beef chalupa, two soft tacos, and a medium Pepsi, which she also had trouble understanding. I figured she might have not been able to hear me through the intercom but when I read my screen everything was correct so I pulled forward after confirming with her that my screen was my correct order. When I pulled forward she handed me my Pepsi, swiped my card, handed it back to me, and closed the window. She then proceeded to stand in the corner with her arms crossed watching other people work for 15 minutes! Not once did she apologize for the wait or come up to me. There was then a customer acting belligerent, beeping her horn at me, yelling racial slurs, and then even got out of her car and approached the window which can all be seen on video! The woman who took my order stuck her head out and said "whose beeping like that?", giving me an attitude as if it was me and I said the woman behind me! Who was still outside of her car, putting me at risk as she wasn't wearing a mask and screaming at the top of her lungs. After 15 minutes of being yelled at, insulted, and put at risk with absolutely NO employee nor manager intervening, I was handed my food. Which was NONE of the food I ordered. I received a crunchy chicken taco with just chicken and lettuce, a cold chalupa, and a cheese quesadilla. read more

The MAJORITY of the staff were not wearing masks. Some weren't wearing gloves, some a mask fully under their chin and some only on their mouth. It skeeved me out for sure. What looked like the manager, she didn't even have a mask. You could here people yelling over the intercom too, so imagine all the spit coming out of who's ever mouth was yelling and onto someone's food. The second star was for the food. read more

The service is consistently awful. Many times I have been stuck in their Drive Through only to be told they were no longer taking orders other then Grub Hub, you could only order 5 items or they simply weren't taking orders. It gets worse if you go at night. read more

This place is a dumpster fire. There's currently 10 people in here, all waiting for our orders- or, indeed, ANYONE'S order to be ready. I know there's life in the kitchen, because I can hear the drive through person screaming at customers, but this is literally 20 minutes of waiting for a couple of crappy tacos. Maybe Corporate should have spent a little less on the Magnolia-bland decor update and a little more on staff training. read more

We asked for FRESCO BEAN BURRITOS. And what did we get? Burritos with CHEESE. After waiting 20 minutes to receive the meal (not exaggerating) my girlfriend who has a dairy allergy is now in the 9th circle of hell. Thanks Taco Bell, great work. Go fuck yourselves and skim through the dictionary while you're at it. read more

i waited 30 minutes for DINE IN, no cars were in the drivethru for the last 10... wtf. unhelpful atmosphere and there wasn't even that many people in front of me read more

Hmmm. The second star is because this is a combination taco bell pizza hut so you can get breadsticks and individual cheese or pepperoni pizzas. Otherwise this would be a one start review. Been here quite a few times but my most recent visit was the catalyst for this review... I ordered breadsticks and tacos. The breadsticks were delicious as expected however they initially forgot to put them on the tray. The tacos were wrong but there was too much chaos at the counter so it wasn't worth getting fixed. The mountain dew was messed up and didn't taste right. The drive through was so slow that the cars in the line blocked parked cars that were trying to leave. The inside line was up and down while I was there but service was continually interrupted by an ex-employee who seemed to have been fired the day before. The receipt printer jammed and the cashier got the manager to reprint it since he didn't know. The manager didn't know how to either and the cashier said to him "are you serious? youre the manager and you dont know??" Not gonna lie..I'll still go back ¯\_(ツ)_/¯ read more

This location in South Windsor CT is absolutely horrendous. I NICELY tried to get someone to help me with my messed up order and was completely ignored. Food was cold and the front register area is a ghost town. I was ready for a robot to come out and take my order. Absolutely horrible location. If I could give it negative -5 stars I would. read more

Manager working 8pm 11/24/2019 needs to find something else to do with her life. I guess making it up the chain at a Taco Bell location was not her calling because she seems very unhappy and she takes it out on everyone around her. Employees and customers. read more

Taco Bell / Pizza Hut - I can always count on this Taco Bell location to give me a beef chalupa when I ask for a chicken chalupa while charging me for the chicken. - Fast Food Near Me - Manchester, Connecticut

The slowest fast food drive thru I've ever experienced! On top of how slow the drive thru was, it was not crowded. I have never seen a team work so slow in my life. I believe they need to be retrained to work in a fast food environment. Luckily, we were behind cars and couldn't drive away, since we were in line for a some time after we placed our order. Unbelievable! read more

This location is incredibly inconsistent. They very rarely check the bag before handing it off. Not to mention that the literal worst burrito I have ever had was from this location. read more

I know taco bell isn't anything to rave about but let me tell you this one isn't worth it. I pulled up to the window to order and when I went to order the lady told me to "speak up" so I spoke louder and she said "okay if your gonna scream you can leave" I didn't even scream. I left and went to the one in Vernon, about 15 min away and the lady couldn't have been more polite. Don't waste your time here. I also had a friend that worked here and said that their sanitation was terrible and would never eat at a taco bell again after seeing what they do in the back. read more

When u ask for a plain cheese quesadilla and get this.... Ruined my whole day. Absolutely awful service. read more

Taco Bell / Pizza Hut - Fast Food Near Me - Manchester, Connecticut

Unfortunately I can't pick no star or I'll do it. The cashier was chatting with her friends and she asked me to use the machine to order. This whole place was scary with the hygiene concerns. The workers were talking and eating in the kitchen while your food were made. Please think twice before you step inside the restaurant. read more

Menu board at drive through prices items at less than they actually charge. Out of Pepsi. Wanted to "Tell the Bell" but they weren't handing out receipts. Food was fine though. read more

Clean, friendly, great overall service. Loved the new breakfast. The steak crunch wrap was great and the bacon is smokey with alot of flavor you wouldnt expect from fast food. That being said, its still greasy fast food that just doesnt make me want to come back unless I have to. Also $1.99 for the waffle taco was def overpriced... It looked nothing like was advertised. Sausage didnt fill the waffle and they barely put egg on it. This would be a 2 star if it wasnt for Wayne working the counter. He was one of the more enthusiastic fast food workers Ive ever met and even brought our trays to the table. Cheers Wayne! read more

Taco Bell / Pizza Hut - New steak breakfast crunchwrap - Fast Food Near Me - Manchester, Connecticut

So I normally don't post reviews, at all. But this experience was REALLY bad, so I had to make an account. Do not eat at this location, there are so many other better alternatives that you can go to. At first when we ordered, there was nothing special, the usual order on the pad, but apparently when we ordered 2 tacos we got a third, don't know what happened there. The seating wasn't spectacular, it was quite unsanitary to be honest, the table was sticky, it didn't really look clean at all. We had to wait around 20-25 minutes for the food, honestly, I'm very disappointed in that amount of time for Taco Bell food, what's the point of "fast food" if it isn't fast at all? The taco wasn't anything special, it was a pretty ok taco, the burrito felt spongy and soggy to the mouth,not a great burrito feeling. The staff were fine, they didn't really do anything wrong Overall you can literally get a better Taco Bell experience by going to the mall. Don't go here read more

This toco bell is so shitty and has Poor service they lock there door at 6:00pm but they close at 2 am and they are very slow getting out Oder and they was mad disrespectful and very rude towards me DONT EVER BUY FROM THEM TRASH RESTAURANT read more

This seems the norm here. I am not reviewing the food here it's the service that is terrible. No one will help you. It's extraordinary. I just stood there and waited and waited. I'm at lunch from work and i waited and waited. Terrible service. Wake up Taco Bell or you will go the way of so many sub par restaurants. read more

Anytime I'm ordering during the evening, the staff are extremely disrespectful and ignore you when you come inside. Tonight I walked into the store following the drivethru because I was not given any hot sauce and a woman looked at me, turned to someone else and said "how are they getting inside?!" As if I was nothing. read more

This is the second worst Taco Bell in the area!!! Every single time I pull into this drive thru, I always have to wait at least 20 or more minutes to get my food . At this moment there are only 3 cars ahead of me and still I've already been stuck here for approximately 17 minutes. This is unbelievable!!! This is in no way fast food!! And if you do door dash, Uber eats or any other delivery service, good luck on getting your orders in at a decent time!! read more

The slowest drive-thru ever. It took about 20 minutes no exaggeration. It might of been longer. I would have gotten out of line but a car pulled up right behind me. read more

Have been sitting in line for 15-20 min, the employees don't sound organized or like they know what they are doing. A little communication with us customers would be appreciated. We only ordered 3 things off the menu we should not have been sitting in line for 25 minutes. I have never waited so long for two burritos and two tacos in my life. read more

Went in to this store. Order our food. 30min later still no food, no communication, nothing. Great way to run your business.

These guys always screw up my order. Nothing is labeled properly so unless you sit there and go through each and every thing in the bag you won't know until you get home and find things are missing. This time they forgot to give me my cinnamon twists. So basically I waited 15 min no joke this ain't fast food folks and they bilked me out of something I actually paid for. Never again. I'll drive further to get better service but taco bell in general has marginally better service in other locations because their policies for their employees suck to begin with. I ordered with the kiosk thinking they can't screw it up this time but once again they proved me wrong and they never will disappoint in the disappointment department. read more