To begin with I love Taco Bell. But this was by far the worst Taco Bell experience I've ever had, mainly because I never even got to talk to anyone. Stood at the front counter for 15 minutes while no one came up to say anything. If there is such a thing as bad customer service this place is the worst Taco Bell ever. I'll never return to this store. read more

So after a long day my family and I went in for a quick dinner food was ok but the kids working there WOW yelling there friends in the restaurant hanging out I felt like we were at a high school party it was strange and one of the workers came out into the dining area with a toilet brush were her friends were banged it on the table then left it on the seat I still have no words for this I wish the owner sees this post read more

Taco Bell - Toilet brush left on the seat WOW not sanitary - Fast Food Near Me - Lacey, Washington

This is the worst Taco Bell I've ever been to. I ordered 1 steak soft Taco and it took 10 mins to make. Three people stood around talking and then one girl noticed my order was still on the screen and asked if anyone had made it. Unfortunately this happens all the time when I go there. Seriously wonder if there is any management of any kind working there, and if there is what are they doing? I use to be a manager for Taco Bell and would consider going back to the company just to fix this store and get it up to quality service like it should. read more

the manger raven was in the bathroom at the same time for one she blew up the bathroom and didn't wash her hands when she was done . I didn't even touch the food just put it straight in the trash because she was the one handling the orders . I DO NOT RECOMMEND THIS PLACE SHE DIDN'T EVEN WHERE GLOVES AND HER FINGER NAILS ARE YELLOW !!!!! ONLY EAT HERE IF YOU ARE TRYING TO END UR LIFE read more

That stupid trashy girl so called manager called me a bitch after she said to have a good day when it was night time, lmfao get your life straighten out obviously working for a fast food joint doesn't make her happy :) she also took my order and forgot to add a burrito and I came back the second time to wait another ten minutes to get the burrito and she rang it up at griller. Get off cloud nine and work for that hard earn cash u ain't doing cuh read more

Never order the chalupa. They don't make the shells fresh so it's always stale, cold, and nasty.

Note to self and others: Don't go to the Taco Bell on Martin Way they are rude and the last 4 times I've been here I've been overcharged, food messed up, and when overcharged they threw a $1.00 bill at me!! I've had to come thru the drive thru to fix my order every time! . Then extremely rude to me like it's my fault they over charged me and screwed up my food!! And I ordered a number 8 and the menu board says it comes with 2 crunchy taco supremes and I got charged $1.00 to make it a supreme when it says it comes with it! The girl in drive thru argued me on it when it says it right on their menu! read more

Horrible service. No have a good day or thank you didn't even get asked if we needed sauces. It was like it was busy but no one was inside and 3 of the employees were just standing around inside. Horrible customer service. read more

Yes, the prices are high, but the customer service was amazing. I was treated very well and so was my hubby. He almost wanted to tip the gal who took our order as she even checked to see if we were enjoying our meal, how often do you get that at a fast food place? read more

Good God in heaven. Wait here at lunch is longer than a sit down Mexican restaurant. Highlight - air conditioning and refills on soda. I'm on 30 minute mark and no food. In dining room. read more

i ordered way too much food. i ordered 4 items total: beef meximelt beefy nacho grilled thing - the new item fiery dorito taco nacho cheese dorito taco i could have easily done with two items. while i was eating them, they were good enough. pretty much exactly what you would expect. but then after the meal, a few miles down the road, i just felt dissatisfied with the entire meal. plus they serve pepsi. which just completely sucks. next time, if i ever stop here again, then i will order two items, take them to go, and drink my own coke. read more

To the owner.... Please train your young staff how to act professional and to be helpful. This is by far the slowest and most unprofessional location in the world. read more

Great service, fast, clean, and delicious! As far as fast food restaurants go they were on point!

Been at this taco bell 5 times and each time they have been out of beef and steak. Not going to this location anymore

This location is not a corporate-owned Taco Bell, so their prices are higher than they are at other stores. Plus, they always charge more than what is advertised in commercials. They also always leave off some ingredient (sour cream, tomatoes, etc.) to further increase their profits. Go to the Taco Bell location that's across from Skippers. read more

Just sat in the drive through for 45 MINUTES on a Saturday night at 10:30 PM. I come to this Taco Bell because it's the closest to my house and they mess up our order every other time I come through. read more

Very unprofessional. Please acknowledge a paying customer and don't walk by them as if no one is standing there. I don't care if your employees are smokers. However I don't like to see that on the ear of someone that could potentially be handling food!!!! read more

I mean it's Taco Bell right?! Yet the chicken taco shell ad got the best of us and it was none the less than AMAZING yeah I said it lol

It's Mexican inspired fast food, what can I say other than you'll like it or you don't. I swing by this Taco Bell when I'm tired or just lazy on my home and don't want to cook. The staff aren't all zombies like you expect fast food workers to be, like how I was when I had that job. The important thing, as I only ever use the drive-thru, is that I have always received exactly what I ordered and it's never a giant mess that was thrown together as fast as humanly possible. read more

this review is of my own opinion, I cannot account for the experience of others at this establishment. I've never been through this Taco Bell drive thru where they have gotten my order correctly prepared. if you go here through the drive thru YOU MUST CHECK YOUR BAG BEFORE YOU LEAVE! i cannot stress this enough. Accually its probably best you never use the drive thru and just go in and order but still check your bad while your standing at the counter because i'm sure they'll screw it up even inside. At least at that point you don't have to get out of your car to walkin and have it correct. The last time my wife and I went through the drive thru the employee behind the microphone says "what would you like" half way though my wifes order the employee says..".hang on a sec"....2 minutes later "ok what did you want" halfway though ordering again "hold on a sec"" ok what was that again"..... wow after writing all this and reading it back,I realize I should just stop going to this place. read more

Very clean very surprisingly Cant say much more than that. The staff was okay for a Taco Bell but like say time and time again I have had a lot worse. read more

I love this location every time I come in the staff are so pleasant and friendly. I havent had any orders messed up and the restaurant is usually very clean. I just wished I lived closer! read more

Absolutely great! The food was perfectly made. The clerk was so super kind . The company was great!

Wow!! The staff here is the best!! Super friendly and that alone is worth the trip here! Every person who works the drive thru is always on point, fast, super kind, friendly and patient. They are an awesome reflection of their management and I surely hope they are proud and rewarding of good employees. I didn't catch the name of the young man on shift today (19-Jan-2015, 2:30 p.m.) at the drive thru, but he was beyond exceptional! Made our day to see someone work with such enthusiasm! Keep up the good work!! read more

Came through tonight to order food and was told they were out of flour tortillas and hard shells. After I had waited in the drive thru for 30 minutes before pulling up and being told this. That is LITERALLY THE ENTIRE MENU i couldnt order because they were out of the stuff that makes up the tacos, burritos, quesdillas, etc. This is the second time this has happened to me. Never returning. read more

I have never been to a more friendly Taco Bell! The employees are so generous, if they make a mistake they correct it no questions asked, the food is always great and wrapped nice, and the employees actually come check on you at your table! I have not noticed a price difference, but even if there is I will gladly pay a little more for amazing service! read more

A regrettable situation occurred at this Taco Bell a few weeks ago. My girlfriend had to return to have a minor correction to her order. On this instance instead of correcting the order the manager accused her of trying to rip them off saying that everyone knew her. No kidding, she works a few blocks away and has (had) lunch there several times a week. Shes a regular customer that has probably spent somewhere in the neighborhood of several hundred dollars over the past year at this particular Taco Bell. He then proceed to inform her that she had done this 3 times before. In two years. Yes, she had the audacity to want her order corrected 3 times in 2 years. The nerve. When she went back on a later date to complain about the treatment she received the other manager was even ruder and more insulting. Called the 1-800 number and was promised that someone would contact us within three days. Never heard from anyone. Called again and was promised the same thing. Still haven't heard from anyone. Sent a complaint via the corporate website. Still haven't heard from them. Is this the way a company treats it's (formerly) loyal customers? TacoTime has much better food anyway and it's closer. read more

My favorite taco bell location. Great access to the parking lot, drive thru, and the main street. Food is always hot and usually always made as ordered. read more

The absolute worse fast food place I've ever been to! I haven't been in a while because I decided to never give my money to them again. But I used to go to this Taco Bell when I lived close to it and every single visit, no matter the time of day or day of the week.... the wait times were RIDICULOUSLY long. Even if there was only 1-2 cars ahead. The workers were snooty and bad with communication and without a doubt they ALWAYS messed up my order or forgot something. No matter how simple the order or how detailed I explained it, they would mess it up. I don't eat beef/pork and on more than one occasion they added beef to my vegetarian/chicken orders. One time I even went (this was my final straw) and I very specifically asked them to check everything to ensure no beef was added.... I get home and both my CHICKEN burrito and chicken taco salad were both filled with beef. It was infuriating and at that point almost felt like it was on purpose. I now would rather drive way farther away to a different Taco Bell than to ever go back to this location. I don't trust one worker and they don't seem to properly train their staff. read more

Chips on our nachos were stale he didn't help my grandma and actually confused her and she's a smart woman her taco was messy and when she unwrapped it it spilled everywhere just fell apart terrible service terrible food never coming back read more

Years ago got a taco at Davis CA Taco Bell. Yech! Awful. Leathery taco shell, poor meat. Never again. But, years later, took a chance on a taco from Westside Olympia Taco Bell. Yech! Awful. Never again. Mushy meat, poor flavor. Today, was really hungry and wanted a taco, and there was Lacey Taco Bell, just off Martin Way. Got a Monster Taco, assuming paying for fancier taco would get better quality. Not. Yech! Awful. Each time, ground beef(?) was consistency of mushy canned cat food. Had a small thin slice of American cheese (really?). Lettuce was limp from soaking in taco sauce, I think. Only flavor was the taco sauce. Taco Bell gets my award, three for three, The Absolute Worst Tacos in the Universe! read more

Literally the slowest taco bell location I've ever been to and they are always out of things.

Do not eat at this Taco Bell !!!!!..Yesterday at 9am my friend and I entered the place for some breakfast...We stood at the couner for over 5 minutes before we were even asked for our order...The employee was a real slug and acted as if she didn't give a damn. When we got our order, they had to make coffee which came on the counter when we were about 3/4 the way finished...I looked at the floor in the kitchen and there was dirt, some goop, empty containers, and paper wrapping just scattered. When I suggested to the manager that maybe she should clean the floor, she just shrugged her shoulders and said."it's during prep time"...Now this place opens 2 hours before and don't you think prep should be over by then and coffee made. The food was C quality...When we left, the manager still never cleaned the floor...If you want turds in your food and to be served by those who just don't give a damn..then go there...I know I'll never go there again as long as I breath. read more

The teenage boy helping at the front counter was so very nice,Had a great attitude and willing to help! It's always so clean and drive threw is fast!! read more