Placed order at kiosk that was completely ignored. Sat in dining room for 25 minutes while our food was not prepared. Watched several customers go through drive thru while no acknowledgement was made to customers in store. read more

worst drive thru experience ever. i've worked in a fast food restaurant before & there's no excuse for the lack of customer service. my drink was missing & none of the sauces i asked for was in the bag. my bag was sitting next to the register the entire time i was waiting at the window. (which was 15 minutes without anyone saying anything to me.) not to mention the whole situation took almost an hour. quite literally will never go to this taco bell again. read more

Excellent service and hot food. Ordered newly advertises spicy chessey box for with taxes around seven bucks. It was worth it . Burrito with Cheeses center with cut up Hot green peppers , rice and beans being vegetarian . read more

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Not that the management even cares what anyone has to say-- but don't waste your time coming to this location. About a month ago, my husband and I ordered an online order. We waited in the drive-thru for at least 30 minutes and not one car moved. Not ONE, and there must have been 10 cars ahead of us. So I went inside and there were probably 10 more people waiting for their order too. I stood under the online order pick-up sign. Nobody cared or asked me for my name. There was one girl at the front and a group of boys came in 20 minutes after me and ordered their food. They got it within 5 minutes and left. I waited 45 minutes inside and got so mad because all of the workers were avoiding everyone including me. I finally had to yell for someone to come help assist me and they said "we didn't even start making your order yet"... It wasn't like they were understaffed or anything, there were plenty of workers that night. They were extremely slow and careless. But another night, they were understaffed and I heard from my friend, who is a door-dasher that management is trying to save as much money as possible and it's pretty obvious they don't care people have to wait this long just for FAST FOOD. What an abomination. read more

Sitting in the dining room for 20 minutes after ordering my food. Thought it would be faster than the 25-30 minutes in the drive through that you cannot escape from. Last time I will visit this store. Don't go here unless you have an hour to waste, waiting for your fast food. Up to 22 minutes and at least 1 or two people are ahead of me. SIGH..... read more

Missing multiple items when ordering off of doordash. No drink or dessert item... Luckily doordash was able to offer a refund, but after this I don't think I'll be ordering from this location again read more

Waited 20 minutes in the drive thru because they dont know how to organize their orders. Also they dont do combos

I have waited at this Taco Bell for hours multiple times for simple 1-2 item orders. Then every time I ask on an order update I and told I just have to wait or it will be out soon. I don't know about you, but 30-45 minutes is not soon to me. And the staff is always bitter and just plain rude to try and work with. read more

I'm frickin fed up with this location. Any time I've driven myself there, the wait is horrendously long and there's no way to escape the line once you're in it. I order for delivery? it takes over an hour for them to make this food. Thus last time I ordered for delivery on September 28th, 2023, they didn't get my order and I waited TWO FRICKIN HOURS just to have DoorDash cancel the order. The staff there are, in my opinion, the most incompetent people I have had to do business with. Please just order from a different location OTHER THAN GROTON, CONNECTICUT read more

Constantly messing up orders, possibly one of the least friendly and a 3 car line will take 30 minutes. I will quite literally never go back to this Taco Bell and it is 5 minutes from my house. read more

Rude staff, long lines and can't even get simple orders correct. I've been coming here for a long time and always order with no sour cream, which they have not listened to my past 3 orders in a row, let alone plenty of other times here and there. The staff here is always changing but consistently rude. Over the last few months the order has been wrong and sloppily made more and more often. I will not be returning because I'm sick of wasting my hard earned money on incorrectly made/in-edible orders. Maybe try hiring waitstaff who can read... read more

i was in today and ordered 3 cheesy rice bean burritos and i just want to say the young lady with the long blue hair makes the best burritoS i have ever had from this establishment i just want to thank her for taking the time to care thank you read more

Absolutely the worst service! Sat in drive thru for an hr! Yes an hr! Ordered a simple quesadilla with no sauce! Couldn't even get the order right! Ordered 1 item..... how do you screw that up?? read more

If I'm coming on here to write a review about a Taco Bell location, it's because I found it exceptional. And just something as simple as a late drive thru order, the line moved quickly, the service was friendly, efficient, and ACCURATE (big one). Our food was hot, fresh, delicious- all the things you want your tbell to be. And it was perfectly separated into two boxes with napkins and hot sauce packets. Dude. 10/10. read more

Went and placed my order took way longer then it should of for being the only car there at 11:30 at night. So I sat at the window watching two workers horse play around while the time went by. Finally got my order after 10 minutes and said " finally it's about time" and one of the workers, a younger kid made a smart remark. Needless to say wasn't too pleased. read more

This use to be my go-to for a quick breakfast bite since I live super close, but lately you would not be impressed. They've gotten my order wrong twice in the last two weeks and over charged me. And if you like sausage flat breads with a bite of sausage and no eggs then this is the the Taco Bell you want to go to. This was what I ordered this morning. Normally you would want it to come with the items it's supposed to so you're not just eating bread. read more

Taco Bell - Fast Food Near Me - Groton, Connecticut

I'm giving you 5 stars only because I'm an empath. I came by and the little fella was working all by himself so I didn't get anything but he was very friendly and offered me a drink. Please give him a raise and some fkn coworkers what the fck guys. No one should be put in that situation. I understand it's hard to find help right now but figure your shit out or just close. It's super messed up for management to put someone in that situation. Your are going to lose good employees, like the guy I met tonight, if you keep this fuckery up. read more

I wrote a review previously with 3 stars. The orders are never correct. Tonight my husband waited for over an hour and got nothing! He even had to argue to get his money back!!! This place has gone downhill to the point it's not worth going to! read more

The longest wait in my life, unprofessional staff, the lady in front was flirting with the people In front of us for about 15 minutes. Not sure who you have employed here but they need to be let go immediately. I'd recommend people drive the 10 minutes to new London or the 20 minutes to Norwich for faster better service. Absolutely terrible, got up to the line finally and they told us they can't take our order. The absolute worst always. Never disappoints read more

Slowest taco bell location ever. Not worth coming to ever. 40 minutes for a mobile pick up order.

waited over an hour in the drive thru...employees were nice and understanding. very understaffed and ridiculous wait times

This location Is EASILY going to go under with the management that they currently have. Visited this location on April 18, 2021 and waited in the drive thru line for exactly 1 HOUR and 15 MINUTES. I'm not usually one to complain or be too Harsh, but the way in which the drive thru is setup is once you're in, you can't get out. I understand the staff may have been limited, but SERIOUS changes need to be made in management or Taco Bell is only going to continue losing money. New Record Holders. read more

The drive through line literally took an hour!!! The person taking my order was very rude and put my order in wrong twice. I'd rather drive to New London to get my food at this point. read more

This is the very best Taco Bell. I work nearby and frequent this location often and they've never messed up my order - I'm sure it happens occasionally but I've had great experiences. My taco shells are never crunched or broken and it's always very neat instead of sloppy and thrown together. The customer service is always incredible, everyone is SO friendly! Every time I leave, I tell myself I need to leave a review because even with a simple order I'm always so happy. 10/10 Taco Bell. read more

This is by far the worse Taco Bell I have ever been to. I have had more bad experiences here than good ones. I filed a complaint to their customer service after todays short comings. The food is consistently prepared sloppy and incorrectly. I have never been to a restaurant that cared so little about customer satisfaction. They have even gone as far as telling me that they were out of chips for nachos once, but the guy a few orders behind me managed to get some. I will probably never go to this Taco Bell again because I can't waste more of my life writing complaints to their customer service and being angry about the total lack of care. There was one bright spot with today's service; the guy on the drive thru radio was very upbeat and put a smile on my face. Too bad that the his co-workers quickly wiped that smile away. read more

Overall pretty good but they lack on putting any sauce on their quesadillas. Everyone knows that it's all about the sauce! Disappointed to say the least. Might go back for other food but going to Norwich for their saucy quesadillas. read more

Great Food as always! I love the Cantina bowl or burrito. I hope it is a permanent item on the menu. Many would be surprised of how good the breakfast food and coffee is too! This location is pretty new/clean looking, and service is always prompt/courteous. read more

I found the portions smaller at this particular taco bell, as well as a few disgruntled workers. Specifically one guy was late and the other guy was working overtime to cover for him and was he was thoroughly unhappy... And was not afraid to let all the customers know. When the late worker showed up he was supposed to be running the register, but when I went back for seconds (yeah, i know) , he was outside on his phone. On a more personal preference... Im glad he was working the register and not making the food because his finger nails were seriously longer than most womens which really made my stomach uneasy during the money exchange at the register. I guess this particular taco bell experience could have been worse, but it could have been a lot better also. read more

The service here was amazing. Made a stop here driving up to Boston. The staff was so attentive but also fun. I will definitely stop here again. The breakfast food was delicious! read more

Best tacos in town reccamend so go there right now get off your phone fatty and go get Taco Bell

I love how this is the only thing open in Groton at 3am. Nom Nom Nom! Value menu is where it's at! Thanks Taco Bell! read more

I´ve sat on this review because normally I don´t do reviews but this apparent new manager at the Groton location is the BIGGEST downgrade possible. Each time I´ve gone in to pick up, she has been unprofessional and rude to customers and her employees. Besides not following her own dress code and wearing a hat around the food, she seems to take pleasure in embarassing her employees by yelling at them for actually doing their jobs and INTERACTING with the customers-CUSTOMER SERVICE is what this whole establishment is suppose to be about and this new one has NONE!! The last manager was a pleasant person to interact with and by replacing her with this one is an insult. I´ve had several orders screwed up for DoorDash and she has never been helpful in correcting the issues. To anyone thinking of going here, I highly recommend driving the extra time to New London or Norwich. Good luck keeping this location from destructing anymore with her at the head of it, and I hope you can reclaim your customers because I have spread word of mouth to everyone I know. Some already knew who I was referring to without saying it was a management issue and have spread the word also. New London is going to have my personal business and professional. Best of luck Groton employees working for such a destructive personality. read more

I go to Taco Bell solely for Beef Meximelts and Cherry Pepsi. Life is good. The staff at this Taco Bell are over the top friendly, efficient and just plain happy! Can't go wrong here. read more

The quality and presentation of the food here is visibility better than other Taco Bell locations. The staff is VERY nice and makes me feel at home. I always enjoy my visit here. read more

Always clean, workers are always nice. But........it's a Taco Bell so don't expect to much.

If the idea of being trapped in line for over an hour sounds appealing to you, go to this Taco Bell. Once you're in line, you're stuck. Two times in a row I waited over an hour in line. I did an order ahead, went inside and no one would come to the counter. Went outside in line, waited for an hour and 20 minutes. Finally I get to the window, not once do they say sorry for the wait and they hand me two drinks and say all set. I reply no, I ordered food. They look at me with a rude look and say "oh" then 10 minutes later hand me my order. I look at it, it's missing items and wrong. I wave them down, tell them, they again give a rude look, say nothing and walk away. 10 minutes later they hand me my food, again with a rude face as if it's my fault they messed up, and they say nothing. I would think with an hour and 10 minutes, my food should be correct. This is the worst Taco Bell. Terrible wait, and even worse costumer service. Save yourself the trouble and go three miles down the road to the next Taco Bell. No I'm sorry for the mistake, I'm sorry for the wait. I wish I could give 0 stars. read more

This is by far the worst taco bell i have been at. Horribleee customer service with disrespectful and ignorant workers. Absolutely disgusted and the taco meat that i got was soggy and cold. Plus all the attitude from the workers this place is disgusting .Excuse my language but fuck that place read more

We just got drive thru and let me say this: I've eaten MANY crunch wrap supremes but this was by far the best one EVER. There was a kind gentleman named "Spencer" who kept informing us of his name during our order, but it was probably because of the SUPREME (no pun intended) food he made. 5 stars for Groton T-Bell, and 7 stars for "Spencer". read more

I have never experienced such a rude staff, the lady who was taking drive through orders slammed the window in our face and wouldn't open it after us waiting and knocking. She was also so dismissive and rude throughout the whole experience, I love Taco Bell but I don't think I will ever return to this one. Aside from that I tried to order a quesarito, they told me I had to order it on the mobile app and I couldn't order it at the drive through? I politely asked why, it's all the same thing, whether the order is through the drive through or the app it shows up on the screen for the food line the same. I have ordered quesaritos at many other Taco Bell locations. I was very kind and polite and when I was simply asking why, ( I don't eat meat so that's one of the few things I can eat on the menu, and it's my absolute fav) I was baffled by how rude the manager and the employees were. I have never experienced worse customer service in my life, I don't know how they stay in business. I understand everyone has a bad day once and a while but this was a different level. Very very disappointed. read more

Opens at 7 am. Walked in at 0701. I said good morning and was asked if the doors were open. I said yes. The doors were checked like I was lying. She said were not ready. I said well it is after 7 (0701 now). Told me still weren't ready. Order was taken at 0704. Was given extra hash brown for them being late. If you open at 7 am you should be ready at 7am. read more