Stopped in to dinner in for lunch. As with all other spots they have the mobile apps and the kiosks. Staff seemed busy and I didn't think using my app would be quick so In opted for the kiosk. Simple to order and we waited. They were out of a creamer for an ice coffee we ordered so they asked if I wanted a different one. I agreed. But when e we tasted it, it was horrendous. Thankfully the associate had said if we didn't like it we could replace it. SonIb brought it back and got a fountain drink instead. Business was clean and quiet and the order came out in a reasonable amount of time. Food was good and our late lunch experience was nice. read more

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I don't know if it's the same owner but what a difference 15 yrs makes. This place used to have a "time to beat" for the drive thru , now you sit there for 45 mins sometimes. The service is so ridiculously slow and the place is dirty. No hand towels in the bathroom either. Wish i could post a picture read more

I went the with my dad today and I waited for over 30 minutes and when I got the food it was burnt and later that night I was throwing up constantly and I am still right now sick from that read more

only go here if you're homeless and need somewhere to stay for the night because that is how long it'll take for u to get anything you order every single worker is a chud and so slow and corny. if the owner wants it to stay in business and not make literally everyone unhappy then they need to fire everyone . read more

Its been a long time since I bought food from this dump and once again I'm disappointed. We did a door dash this time time and as usual the good people at Taco Bell couldn't get the order right. I called to have the store fix the problem and they said sure just come and get the rest of your food and if it's a problem have Door Dash refund us. What the Hell? Bye Bye D bags... read more

The slowest drive thru I've ever been in. Took 48 minutes to get two soft tacos. Will not be returning.

Took well over 30 minutes to get a burrito and taco. Once you are in the drive thru you can't leave. Never going again. read more

Line gets very long the wait is outrageous, i normally go a night rhe line of cars can get rowdy. They always forget the sour cream!! Food is good read more

Waited over an hour for our food, when we finally got our food they didn't give us the right order. Asked for hot sauce didn't get any, didn't have any Baja blast or nacho fries. And finally only gave us part of our order. ​​​​​​ read more

45 minute wait for a Crunchwrap combo is actually INSANE. I was staring at my bag behind the counter for 10 minutes bro read more

Taco Bell - Order - Fast Food Near Me - Groton, Connecticut

have genuinely been stuck in the drive thru for an hour and a half and there's no way out!! Just wanted a Baja blast and they don't even have it read more

If zero was an option, I would select it. Been sitting in the drive through for about an hour. It's taking about 10 or more minutes per car to move. There is no way out of the drive thru once at a certain point. Really rude on the speaker too, taking the order. Terribly slow read more

Kail and Vince were amazing workers they did well and beyond with service and the food was nothing but amazing

I was out on my motorcycle and decided to stop for a break there. My plan was to stop in the restroom first. A male employee was walking out of the men's bathroom just as I arrived. The bathroom was the most disgusting, dirty bathroom I've seen in my life. I didn't even use it because I didn't even want to fully enter the room. I can't even describe what I saw on this website. It makes me sick to even think about it. The fact that an employee has recently walked out made me not want to eat their food. If I could have given "zero" stars, I would have. read more

The night shift is a complete and utter clown show. I've never experienced a more incompetent staff than the one at this Taco Bell. Every single time I order Uber Eats from here with an order over $100 it somehow gets "accidentally" given to the wrong person. The people on this staff are either stealing orders and giving it to people they know, which is costing this store money, or are just actually that incompentent. I don't think its a coincidence that every time I submit an expensive order it goes missing. Management should really start showing some sort of presence during the night shift. read more

Do yourself a favor and stay away from this place, you end up waiting so long in the drive through line you come to yelp to leave a bad review. read more

We sat in the drive through for 50 minutes before receiving our food. Not sure what took so long.

Worst fast food restaurant I've been to. It's been 50 minutes in the drive through and still haven't even ordered my food and can't reverse to leave. Whoever the manager is needs to be fired read more

Service blows, you literally wait in the drive thru line for over 30 mins with two cars in front of you and they still get your order wrong... not to mention they half ass most of their items, quesadillas never melted or cut, hard tacos smashed, etc. poor experience every time. read more

waited 30 minutes in a drive thru with only 5 people ahead of me. The paper straws were just an extra screw you. dont go

Worst service ever at a Taco Bell. You should not have wait in drive thru or waiting inside for 30 minutes or more for fast food. No sense of urgency at all when making orders. Only 2 people making orders on one side when you have other people just standing around. I will find other Taco Bell to go too if this is going to be like this all the time. BS.............. read more

Extremely slow service. Had enough time to make this account and leave this review. I'm still in line

The staff were mostly just in the back talking about something forever while there were customers cluttered in the lobby waiting for their food no one bothered coming to the front when new people walked in or asked if anyone needs help They got my food order wrong and I ordered it online! and another guys... the cooking area even looked dirty and gross. Overall multiple times I've. Came here in the evening the service has been the same whoever is in charge of this night crew needs to clean things up.. read more

Wow this is a bad Taco Bell. I have been in line for 15 mins and can't get out of the drive thru line. This is crazy

vince and mikail are fire employees give them a raise asap best experience ever like fr fire taco bell trip

My experience here has been mixed. Tonight it was only fair. The tacos were good but the nachos grande was disappointing. A big glob of refried beans and no meat. I order these frequently and they have sufficient meat- but not tonight. Looks like they are trying to rip customers off. And on the beans there was some kind of taco seasoning that I have never noticed before. Its like they are trying to replace meat with beans and taco seasonings. Also, this was appx 8 pm so there was a shift change I guess. The front counter had two people but it was blocked on the customer side with what appeared to be their friends or people getting off shift. I stood there for a while before I was acknowledged and the person finally moved so that I could pay for my food. Sometimes the food and service here are good but not tonight. Its just so inconsistent. read more

We first stopped by the New London TB for breakfast and they were open but not serving do to staff shortage. So we asked if they knew Groton was open. Yes. Here at Groton TB we pull up to the drive thru....no eggs for burritos. I don't blame the staff. I blame the franchisees and the company. read more

Used to be a great place to eat. Not sure what happened to the last manager but this place has descended into pure garbage. Employees folding clothes and playing with their shoes, underwear hanging out of their pants, no service. Literally had to yell behind the counter to get my drink filled while two employees disregarded me to finish folding their Bulls jersey and eat food. Been going here for over 20 years and I don't think I will return. Fix this Taco Bell. Take notice and correct it please. read more

Taco Bell - Fast Food Near Me - Groton, Connecticut

This is the worst fast food restaurant. They NEVER get the order right. That's their job, to get your order right and every time it's wrong. I went today and ordered 2 crunchy beef tacos and 3 soft chicken tacos and the order was completely wrong. I was the only one in the drive through, so there is no excuse. If I ran my business like Taco Bell Groton, I would be out of business. read more

It's took 46 minutes to receive my order. Every order is extremely late. This location is criminally understaffed. Just go to the Chipotle across the street and you'll be out the door in 5 minutes or less. read more

I've never gotten an order that was correct... after waiting on a ridiculous line to order. 30 mins for wrong orders is a pass. read more

Taco Bell - embarrassing "nachos" - Fast Food Near Me - Groton, Connecticut

Waited over 50 mins to get food, drinks station is dirty, lids not stocked. Poor service. Mouths talked faster than hands were working. Edit: when I got home which was 1 minute away. Food was cold, hard tacos were soggy and falling apart. Highly do not recommend. read more

Taco Bell - Drinks station mess and lids not stocked - Fast Food Near Me - Groton, Connecticut

20 min wait every time. Still waiting as I have time to write this. Trash time management and management in general. Hope you don't have anywhere you need to be because there's also no way out once you pull into order. This is not just once, it's constant here. read more

Waited over 45 minutes for my food on top of the fact that I had to wait 10 min to order only to have to use a kiosk to order, they are very short staffed, limited food option due to maintenance issues with most of their equipment. Other than that there food is great read more

The app has had a reduced menu for a couple of weeks now - none of the cantina items and none of the new items. Took off a lot of the regular meal combos too. Not sure what is going on but am waiting until they get stuff figured out before I go back since they took off all the things I like. read more

Love waiting in line for 20 minutes on a doordash order just for them to "not have" 2 out of my 3 orders. The only order they "had" was the smallest order.. Not sure how the orders just disappear. One time when I ordered delivery, my dasher told me they said the same exact thing. I think they honestly just use it as an excuse to not do the bigger orders lmfao. It sucks too because not only do they waste doordashers time, but they waste the time of paying customers who have to watch their order get dropped by 10 different dashers before ultimately cancelling the order. It's deplorable. Anytime I come through the drive thru here my food comes out incorrectly & i have to correct them. read more

I usually go to this location and it's just as good as the left picture! But tonight since I was the last customer in line I got really poor service. Still a bit unfair when I waiting 30+ minutes in line. read more

Taco Bell - Fast Food Near Me - Groton, Connecticut

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I waited a half hour for my food which never came. Standing in the lobby, 3 people who ordered after me got their food, so I asked politely why they got their food and I hadn't received mine. I was told "someone else must have grabbed yours" to which I replied "all of the people who have been in here are still in here and none of them have my food..." So they reprinted my order to be made... again..... And they forgot to make it AGAIN. An entire half hour out of my day and I still didn't get my food. When I left there wasn't a single person in the drive thru and only 1 person inside, so its not like they were busy! They just didn't care. Thanks for literally nothing and wasting my time. read more

totally forgot about order for DoorDash. unwilling to ask customers what they are waiting for. get your stuff together folks

This store is taking the EXTRA MILE, to abide by any Covid requirements. Everyone in the store was 6ft apart, they were all wearing masks ans gloves. Food was handed out the window in a drink carrier, then in a plastic bin to grab to decrease contact. Ans the food was fresh well put together with time and effort and care. No wonder their was a line 10 cars deep at 8p. Great service, great food. Def worth the line. read more

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