After months of being closed for renovations, this location has finally reopened and it's stellar. Most recently, we made an online order on my daughter's birthday because it's what she requested for dinner. She and I both walk inside and are immediately welcomed by the staff. The manager then asked if we were here to pick up an online order and I confirmed. As they went to go and fetch the order, the manager asked my daughter how she was doing. She replied that she was doing great and that it was her birthday. "Your birthday?!?" he asked. "Yup, we asked her where she wanted to go for her birthday, any restaurant, and she said Taco Bell." "Great choice!" the manager said before giving her a fist bump. Someone behind him asked "It's her birthday?" He confirmed, and the staff then sang an impromptu rendition of Happy Birthday to her. She was absolutely beaming. The manager then talked to her a bit more about how her birthday was going, then handed us the food, as my daughter said goodbye to everyone. We got home and our food was hot, accurate, and delicious. Truly a wonderful location staffed with truly special people. read more

First, the manager on shift was very nice. Second, the same was not true for the drive thru window and kitchen staff. We had to drive back through three times because our order was incorrect. The last time EVERY hard shell taco was BROKEN and one taco was without cheese. One may have been an accident, two, not so sure. Three (all) of the order was either wrong or broken - on purpose. I know the manager on shift has his hands full with such disrespectful staff and I feel sorry for him. He seems like a nice person. read more

VEGAN TACOS......I have been a Taco Bell customer for many years. I have always enjoyed their food. However, today things were different. I ordered three supreme tacos (a #1) and sadly, when I began to eat the first one, I noticed there was very, very little meat filling in it. I soon realized that the remaining two were similar. A taco shell, lettuce, a few diced tomatoes and a sprinkle of cheese.....about a teaspoon of meat filling, if that much. The prices went up and the meat product content was severely reduced. After all my years as a customer, I will be looking for a better product somewhere else. read more

This location serves stale taco shells and mold on their lettuce! I have a call into the health inspectors this week! I'd be careful here

Worst customer service ever! Definitely do not ask the AM staff about the menu. The manager will chase you outside. Avoid at all costs!

We were denied service at the drive through for a reason we were not told. And everyone else ahead and behind us was served.

Went in for a late snack and it had been a while since we've eaten here so of course we had a question on the menu. We asked if we can substitute fries and was told "no so u want the quesadilla and what else" we brushed off the attitude and a man got on the speaker and said "if you don't like it there's a McDonald's across the street" WHEN WE ONLY ASKED A QUESTION! We proceeded to the window and out came the "manager" yelling and saying leave were calling the cops" All this because I had some questions ‍ but that's the manager for ya at the cool springs location and she flicked us off and said "fuck off" "i don't give a fuck" when we asked if this is how the manager talks to guests read more

Taco Bell - The guy that told us if we don't like it go to McDonald's - Fast Food Near Me - Franklin, Tennessee

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They always give me wrong or bad orders in the drive through. I have had to park and go inside, wait and have my order corrected manyl times. They barley have any staff inside either. I do not recommend the drive through at this Taco Bell. read more

They don't even have ketchup to put on their beef tacos,boooooo. Their service is awful! Not even a "have a nice day!" Nope! Just "enjoy the awful food!". Goodness ,I don't even want to talk about the ambulance. The don't even have one!! Mc Donald's is healthier. read more

Taco Bell - L - Fast Food Near Me - Franklin, Tennessee

Total garbage excuse of service. Order had the cheese sauce for the nacho fries but they didnt add the nacho fries. Ordered a bean burrito that doesn't come with onions, and there was a disgusting amount of onions all stuffed into one side of the burrito and I almost threw up. Thanks for wasting my time and money read more

Melissa was very rude when doing the drive through. Whoever bagged the order missed half of my order.

Good Taco Bell. Staff very friendly and pretty quick getting the food out. I would go back.

They got my order wrong twice. They were very nice gave me coupons. We went to Taco Bell and order they never told me that they don't sell chili so I order that I'm jot from here so I didn't know and we got our food then we had to go back and they still got it wrong. read more

We went inside and ordered and we're greeted by the friendliest man with such great customer service. Our food was great. Will be back to this location specifically! read more

They gave me soggy cold ahh tacos. pretty lame... i went around 9 tho so i wasnt expecting much but ts was hard to eat and i love them doritos locos tacos. i also got nacho fries they barely gave me any cheese and both the fries and cheese were cold. they aint gone see me again read more

Dude. Something is wrong with all the taco bells in this area. Every Taco Bell is closed by 9 due to short staff? Taco Bell needs to fix this. Pay your people more. This is ridiculous. I'm sorry to the workers. Maybe the world really is ending and this is one of the first symptoms. Just sad. It's sad. read more

Ordered my lunch 20 minutes ahead of time in hopes of beating the lunch hour rush, instead I received complimentary entertainment from the cashier working the front register. Upon arrival, a couple guests were receiving their meals and heading up towards the front counter explaining that their order had been made wrong; the employees ARGUED with the guests explaining to them that it was their fault their order was incorrect ... ... what????? anyway, the gentleman in front of me was ordering lunch for his co-workers and had a list of their orders on his phone; the employee working the front counter continuously cursed and insulted the man's order throughout the 10-15 minute time frame of taking his order. at one point she even mentioned something about inviting the gentleman to her house ???? very very confused on that interaction, but alas. the lady working the front counter successfully messed up every single order that was placed within the dine-in portion of this location. some people received a drink when only ordering a taco. i waited nearly 25 minutes before being acknowledged by who I assume was management; he was very polite, he seemed stressed, and was almost giving me the look of "help me i don't want to be here". respectfully, i do not want to be here either, sir. i gracefully advise to only come here for entertainment purposes. read more

Went through the the drive through and when ordering they didn't add on my supreme or my extra cinnamon twists. No straws either and my Baja blast tastes like straight water, no carbonation. read more

Fresh and delicious! Best Taco Bell in the land. The Cheesy Gordita Crunch? Fantastic. Hashbrowns beat McDonalds by a landslide with their crispiness and potatoey goodness! Don't overthink it -- go to here! read more

Best Taco Bell I have ever been to for lunch. Orders are coming out very quickly despite being busy. The most friendly and kind man greeted every customer and had everyone smiling by the end of their order. His customer service alone beats the breaks off Chick-fil-As in the area. Very valuable employee! I ordered on the app for pickup but after him greeting me by name and welcoming me in I decided to dine In. Will definitely be back to this location! read more

ABSOLUTELY TERRIBLE. Had really bad experiences with this Taco Bell, if I could give them 0 stars I would. I got two potato tacos from here and the first taco the potatoes were so dry and hard that I couldn't keep eating. The second taco half the potatoes in it were BLACK. I don't know what that means but it can't mean anything good. Although these do cost a dollar I expect for my potatoes to be actual potatoes. I had another experience with this Taco Bell where I ordered a bean burrito and instead got a beef burrito and I'm a pescatarian so Imagine my disappointment when I bit and there was a whole bunch of beef in my mouth instead of beans. Do yourself a favor and go to any other Taco Bell especially if your really hungry and don't have time to go back to fix your order!!! read more

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Not open on times they say on website. Update hours please so people don't come and waste time.

The friendliest service and staff are here! Even for 10pm they have the best attitude! Cheyanne and Elizabeth made our night!

I really liked this location for months since I moved to Tennessee and then today they screwed up a basic order and made me defend way half empty food item was not up to par. They re-made it for me wrong again. I feel robbed. read more

I wanted to compliment one of the staff members at this Taco Bell. His name is Gary and from the moment you enter until you leave he does his best to make sure you receive the best service possible. Many may not say that about a fast food restaurant but he ensures you will want to stop by again. Even to the point of wishing you a good day when you leave! He's an older gentleman and a pleasure to meet. read more

All they care about is their paycheck. Have no interest in reading full orders. If you order a veggie Mexican pizza, fully expect to receive beef. They won't read it. Now I'm stuck with a beef mexican pizza I paid damn near $5 for that I can't even eat due to religion. Thanks Taco Bell, mostly for "addressing and correcting this so rapidly" lol. Freaking joke. read more

I had pulled into there drive through and they told us there was only 2 workers working. They made dozens of cars wait over 30 minutes. Very bad scheduling to have only 2 workers working. Also allowing them to have people wait over 30 minutes to just not serve any of them. read more

It's fast food, you certainly know what you're getting. That being said, basic health codes and standards should be followed. Someone in the kitchen must not be wearing a hair net and I found TWO hairs in my Mexican pizza and promptly threw it. See photo. Just disgusting. I would not trust food from this establishment. Taco Bell, at least make sure there's not HAIR in the food. Nasty. read more

Taco Bell - small black wavy Hair in Mexican pizza (I have long light hair not mine and it's IN The cheese) - Fast Food Near Me - Franklin, Tennessee

Everyone in here was extremely kind and really worked to do their best to be kind and accommodating. I haven't been in awhile and the employee working at the drive thru speaker was incredibly patient and worked with me every step of the way this Monday evening. The food is fairly consistent at Taco Bells across the board in my opinion, but the customer service here really put this one over the top! Thank you, kind Monday evening drive thru associate! read more

All the hoopla about this newly renovated Cool Springs location and how clean it is and how nice the people are is OVER because the food SUCKS! They need to do some Quality Control and serious TRAINING for their employees on how to properly cook and wrap their food. If you like RANCID food...this is the place for you. I took one bite out of my Mexican pizza and chucked it straight into the trash. Had to brush my tongue for 5 minutes to get that rancid taste out of my mouth. That was a month ago. Today, I really wanted to try the "new" Grilled Cheese Dipping Taco. Went at 11:30 a.m. and there was ONE car in front of me. They were not busy at all. Ordered the combo box. Got home and picked up the dipping taco and it literally fell over my hand limp. Not the hard crunchy taco that is advertised everywhere. It was a gloopy greasy glob of wet mush. The Chalupa Supreme was not even cooked!!! It was an unfried doughy shell with some crap stuffed inside. The burrito was a joke. Looked like a 4-inch flat mushy pancake. They have also shrunk the size of their food. Total rip-off. I will NEVER go to this location again. DO NOT GO HERE! YOU HAVE BEEN WARNED. read more

This is my favorite Taco Bell!! I come to this location at least twice a week, every week. All the employees are nice and food comes out fast. The food is never thrown together or sloppy like at other locations. Thanks for single handedly saving my quarantine Taco Bell!!! read more

The food was high quality. The preparation was fast. The store was clean. Also, the new menu was confusing, yet the manager was very gracious and made sure to get our order just right. I highly recommend this taco bell. read more

Before Taco Bell had their Fresca Menu, back when a 7-Layer Burrito was $0.79, I worked near this establishment and lost nearly 30 pounds eating there. This may have been due to me not being a fan of Taco Bell but being a fan of being able to eat occasionally with what I was making working at a store at Cool Springs Galleria. It also may have been that a diet of taco bell is rejected nearly completely by my body. I don't know. I recently was out there starving and in traffic so I stopped back in as this was the closest, i was on a bike, and was in danger of falling off the bike I was that hungry. The food is still slightly better than most Taco Bells, it was then and is now. That's not saying a hell of a lot, but if you're looking for the best Taco Bell in town, this might be one for you. They also have the longest running streak of not screwing my order up - last mess up March 1993. It's been a long time since I knew anyone who worked there so I can't say if the same is still true, I won't say they had a passion for doing it right and better, more like a dread of what would happen if they didn't. It was a truly interesting motivator that the managers had back then. One of the assistant managers ran some food over to a nearby complex when an order had been screwed up. Horribly unsafe thinking back, but it was what they did back then. The place is looking a bit dated... it's remodeled but the bathrooms are looking more and more authentic south-of-the-border. Their exit sign pointed in and their entrance sign pointed out last time I was there, and the staff seems younger than is possible, but the place worked... for a taco bell. read more

Do not use the mobile app and order food here. I only received one-half of what I ordered! Very disappointed when I got home and saw their mistake. Family was upset. read more

It's Taco Bell. The only negative review I can give is that there's been times where my burrito is cold. Which if you have ever bitten into a cold Taco Bell burrito, ... You know it's gross. Other than that, it's typically busy, but there's this one employee who can hold two different conversations at the drive through like a pro. She keeps the line moving very well. read more

If you like waiting at fast food restaurants for no apparent reason, you will love this place! We went in today and waited more than five minutes for someone to come to the cash register. This was our third or fourth trip in the past couple of months, and each time we go I keep thinking it must just be a bad day for them. Unfortunately, it looks like just about every day is a bad day for them. It's too bad because Taco Bell has a really good menu and is very reasonably priced. The Taco Bell in Brentwood is much, much better. Not going back to this one. read more

Taco Bell is usually just Taco Bell but had a great experience here. The manager, Evonne, is so kind. Tacos were hot and yummy. My husband ordered a personal pizza. Hot and yummy. Then Evonne came out and gave him a fresh pizza because "that one didn't have enough pepperonis on it." Good customer service is so hard to come by these day and she was awesome! My 6 yr old, says "she was kindness to us". read more

This is by far the best experience I've ever had here. Whoever the head chef is needs a raise. He needs to be paid more than the CEO. If this person doesn't reach higher management within the next decade I'm gonna quit eating food. There is a chain of command in life and this fool is off the chain. They live by their own rules. I want this persons schedule so I can only order food from them. #blessed read more

They have good food but they got rid of like all of the best stuff on the menu like the Frito burrito all of the other stuff isn't that good they blew it on getting rid of some the best stuff read more

Wow, no hot sauce not diablo??? Shut the doors. There was even an issue with paper towels & lids for drinks. Worst I've yet to experience- just sayin read more

Taco Bell - No Hot Sauce, No Diablo and Not Even Fire Sauce... sad - Fast Food Near Me - Franklin, Tennessee