Taco Bell..... what is wrong with the employees that work the evening shift? Why am I back on this darn Yelp to post a bad review. Most times the service is good, but I guess that's the day shift people who care enough to serve HOT Food and pay attention to detail. So, here we are, it's raining out and my husband went to pick up food we ordered on the app. Not only was he missing the Quesarito the Chalupa we ordered with no tomatoes HAD tomatoes on it! He called to let them know that the Quesarito was missing and that we received broken tacos and the food was cold. He drove back to Taco Bell to pick up the Quesarito and they looked at him like he was stupid! The Manager mumbled something and then went to talk to another employee and they turned and laughed at him. Very unprofessional and then not only did we receive cold food, soggy broken tacos the first trip, his Quesarito was even cold. Come on! Really.... your food is obviously not at a hot temp when serving. Get it together and be professional and work on your customer service. read more

i come thru at least twice a week and ask for no sour cream everytime, you people still somehow mess it up more than you get it right, pleas fix your brains or get new people who listen thank you in advancee read more

Horrible horrible horrible they totally screwed my order up than told me they can't unlock the lobby and I'm gonna have to wait in a long ass line. How do you screw a Taco Bell order that bad it's not rock science folks get it tighter!!! ILL NEVER BE EATING At this bs location. read more

Stopped at this Taco Bell at around 9pm on a Friday on the way to a trip in Parker, Arizona. This was just off the highway so we thought we would grab a few snacks here. After all, it is Taco Bell and we always know what we want here. So we parked, used the facilities, and then got in line to order. There were three younger teenagers (maybe 15 at the oldest) that were in front of us ordering. They requested water cups for some free water. The moment they got out of line they went and started to get soda. To my surprise, a manager walked over and politely told them they could have water with those cups, but not soda. One kid got "huffy" and the manager asked them to give him the cups or they could leave the restaurant for the night. They gave the cups over and ate in peace. This was actually quite interesting, but I appreciated that (1) the rules were followed for those of us that pay for the fountain drinks and (2) that there was a manager on scene to deal with issues like this. It is always good to see the manager doing something. We ordered several smaller items off of the dollar menu and a few cheaper things. Nothing fancy. I actually hate sour cream so I asked the cashier if they could make a few items for me without sour cream. You'd be amazed how many times they say they can do this and then forget. But not here -- everything I ordered had no sour cream. In fact, as a big moment of customer service, they told me they would add a little extra cheese sauce to some of the things I ordered to compensate for no sour cream. Wow! That was nice -- not asked for, but totally amazing in my opinion and it made everything extra yummy. One member in our group is a vegetarian and got some of the cheese quesadillas and some bean and rice burros. She was satisfied with everything and said this was one of the better tasting bean burros she had from a Taco Bell recently. Of course, the Mountain Dew Baja Blast was delicious. There was an employee that came by and was wiping down the machine area, picking up any messes, and then was walking around and wiping down the tables. Overall, the place looked a lot cleaner than I have seen some Taco Bell's while on the road. I really appreciated that everyone seemed to be doing something. Even the kids that had their free water cups taken away were enjoying themselves. We didn't even have to wait long for food. My traveling group really liked this place. We will definitely be back! read more

Ensure you order exactly what you don't want considering you won't get what you ask for. It doesn't matter how slow you talk, how much you repeat what you want - they will not get it right. Also, ensure you don't get swayed by advertisements - according to them, they discontinue everything you see on TV, even though you literally just ordered it two days prior (which they still got wrong at first). ALSO, don't expect to get any answers to any questions you may ask - you'll be afforded an answer that goes something like this - "oh, umm, like, I don't know, I think, maybe, who am I? Who are you? I work at Taco Bell?" Kthxbye. read more

Update - STAY FAR FAR AWAY. There's a nice local Mexican restaurant in downtown Buckeye called La Placita. Go there instead. They have since changed out employees and probably management. EVERYONE was EXTREMELY RUDE when we went back to get our orders correct. Customer service was non-existent. My orders are consistently wrong. I even asked 4 times tonight to ensure my order was correct. They ensured me 4 times it was right. Surprise, surprise, I come home to a completely wrong order. Not like corporate will give a crap. Sad to see what was once a decent place go to waste. Everyone here deserves to be fired. ---------------------------------------------------- This is by far the best Taco Bell I have been to. We used to live by the worst Taco Bell on the planet and it is refreshing to see some places getting it right. My orders are very particular with subs, but they have never prepared my order wrong. Not even once. I truly appreciate their attention to detail and the employees are always very nice here. They always have a smile, make pleasant small talk, and ensure I have all that I need with my order. Keep up the great read more

Maybe the health department ought to pay this place a visit. I watched THE MANAGER use the metal spatula, that he uses to flip food, to get food off the front of his shirt - because one of the other employees decided to throw melted cheese and lettuce in him. Maybe this is exactly why I refuse to eat fast food. Now my reasonings are confirmed! read more

The service here is terrible. As I was trying to tell the drive thru person my order the employees in the back were screaming and laughing so I had to continuously repeat my order. We had to wait an absurd amount of time for them to ask for payment and give us our food. Instead of giving us our order that was sitting by the window, they stood and gossiped while staring into our car with dirty looks. Im not trying to be a "Karen" in this situation but I just feel like the employees should learn proper costumer service. And to make matters worse, weeks before this, I witnessed a literal drug deal between a costumer in the drive thru and the guy who was working the window. But seriously if you're going to try to sell drugs while on the clock at least be slick about it read more

Excellent customer service in the very early morning. Thank you for your hospitality and ensuring we were satisfied. This was a lovely treat to dine-in. read more

I really don't think that a 25 minute wait is acceptable for a fast food restaurant... I dont blame the employees because I can see they were working quickly. HIRE MORE PEOPLE! read more

This evening, i went through the drive thru to order a salad and Mountain dew baja blast smoothie. My daughter loves these and i've ordered them before in the past couple of months and I've been told on many occasions that the smoothie drinks were not working. As I ordered it tonight, I wasnt too surprised when they said again it wasnt working. This time, however when I got to the window, a very friendly guy (no name tag, but he had black hair, hat and earring) told me that I could order any drink i wanted and that it was on the house and that he was sorry for my inconvenience. wow, GREAT customer service. he smiled, and told me to have an awesome evening! Fast and friendly service!!! Def recommend! read more

I've been to this Taco Bell multiple times and they are decent but always forget the sauce. I just asked them literally before I left if sauce was in box and he says yes. I get home and nothing in the box. This is the fifth time. read more

I don't know what's up with this Taco Bell but they have NEVER gotten an order correct. Every time they short the order.

We have been to several Taco Bell's throughout the valley and love to get the Diamondbacks deal. Every other Taco Bell (probably half a dozen or so) we've been to will let you sub out the crunchy tacos for soft tacos for $.10 extra, but they said they couldn't do it here. We won't come back to this one again. We had very disappointed kids because they have a hard time eating the crunchy tacos. We had to take them elsewhere. read more

Best Taco Bell ever. The employees are very polite and have never gotten my order wrong. I come here often.

I ordered 3 hard shell taco supremes got plain hard shell tacos charged for supreme & now they don't awnser to fix my order! Ridiculous

I pulled up to the drive through greeted the order taker and ordered 2 bean and cheese burritos with no sauce and a crunchy taco. Then he asked me if I wanted sauce packets and I asked for hot. Pull up to the window and receive my order. I looked into the bag to check the items but I got distracted because the taco was falling out of the wrapper. When I got home I realized that there was no sauce packets in the bag and there was loose onions covering everything. I ate the first burrito and there was so much onion that I couldn't taste anything else. Then opened the other one and there was so much onion it spilled out onto the plate. The crunchy taco was not crunchy, it completely fell apart with the first bite. It was absolutely horrible and not worth the money or time. read more

I am very impressed by this Taco Bell. Every time I go there the service is great and the employees are so nice. I've been there 3 times recently and it's always different people but the same great attitude from everyone! read more

I am very disappointed and angry with the way the general manager, Jerry, treated me at this Taco Bell. He called me a liar and humiliated me in front of neighbors and customers who happened to be visiting the restaurant at the same time. He should be reprimanded for his treatment and mismanagement of a long-time customer, such as myself. This is the situation: Last week I placed a sizable order through their drive-thru and when I got home, two of the items that I special ordered were made incorrectly. I live about 20 minutes drive away and did not feel like going all the way back out just for two items, and in addition to the drive and gas cost, I am also handicapped and it is difficult for me to get out and go. I called the location and explained the mishap to the person on the phone who stated they were the manager, who apologized and asked if I could come back to have the items remade. I explained that it was a 20 minute drive each way and I was handicapped and would prefer not to have to go back out that late at night. The manager said no problem and told me they would write my name down so I could have the two items replaced on my next visit. On Feb 13th, about a week after the initial incident, I went into the store to request my two items that were to be replaced on my next visit. After waiting for almost 10 minutes to speak to a manager, I was finally able to speak to a female manager who was clearly not the person in charge because she said she was unable to find my name in their "book" and told me I would have to speak to the general manager Jerry. I watched the woman I spoke with go back to making food, and I could see her speaking to a gentleman across the line from her, who I later found out was the general manager, Jerry. After she spoke to him and told him that I was waiting in the front to speak with him, he continued to make food for at least 7 more minutes before he decided to grace me with his presence. Meanwhile, I am standing in the front of the store, having issues because I walk with a cane and cannot stand for long. After several minutes and seeing that he clearly did not care if I was attended to or not, I had to sit down and wait because I could no longer stand. After about 7-8 minutes (17-18 total minutes from the time I entered the store and asked to speak to a manager) Jerry finally came up to the front. I explained what happened and that the female manager was unable to find my name in their book. At that point, without even looking in the "book" himself, Jerry said, "I'm sorry, your name is not in the book so there is nothing I can do for you." I replied, "Ok, so, are you saying that you are not going to replace my items that were incorrectly made? He responded, "That's right!" I was really aggravated at this point. I had stood there and waited almost 20 minutes for this! I said, "I am really angry that you wasted my time like this, it is the responsibility of the store to write down this information and not my fault that someone did not do their job." He replied, " If it isn't in here, then you didn't call. You could be lying just to get free food for all I know. How am I supposed to know it actually happened the way you said it did?" I WAS LIVID!!!!!!!! To make matters worse, my neighbors were standing there because they happened to be visiting the restaurant at the same time. I was furious and humiliated. I told him, "Just forget about it, I will take this up with your manager." I asked for his name and left. As I was walking out the door, I turned around to see him laughing! This is absolutely inexcusable behavior for any employee, let alone a general manager! I went home and called to make a formal complaint about this to his district manager. I hope they do something about this man! How dare he insinuate that I would lie and make up a story to get two measly food items free when I had to drive 20 minutes each way and spend at least $10 in gas to get there! Never again. As long as this man is working at this restaurant, I will never return. I can almost guarantee you that I am not the only person he has mistreated and I won't be the last. People like that have a sense of entitlement and an attitude that berates others and empowers only his own self-inflated ego. read more

This Taco Bell is awful and is constantly messing up our orders. We've been there about 6 times and out of that 3 times our orders have been wrong. I am eating dinner alone and writing this review because they did not include two tacos and my husband now has to drive back up to Taco Bell. We barley get time together and now we can't even enjoy dinner together because we didn't receive the complete order. I will be ensuring we are checking every order before we leave the drive thru because the staff clearly does not care enough to take the extra 2 seconds to count and make sure everything is there. read more

Came in and used the bathroom, very clean btw! Ordered two packs of 12 tacos, party size for my family. It was made very fast about a 4 minute wait. It was slow when I came in, not a lot of people there maybe like one or two. Staff was very nice, made a little conversation with my family it was sweet. The only reason I almost put 3 stars was due to the fact that they had some really weird loud noises go off every few minutes. I don't know what they were but the sounds were not pleasing. I don't know if that was just a today thing or something but if you have little kids or babies I wouldn't come here due to those loud noises, sounds like a construction site. :// Other than that though, the place was nice. read more

This is my favorite fast food restaurant as they are the friendliest place in all of Buckeye. They are inexpensive but good food. If we are short on funds and want a great meal we always go to Taco Bell. read more

How does this place not have 5 stars? Come on Buckeye, you can't be that hard to please. This is effing Buckeye. BUT Dee Dee is a star manager. The ONE time my order was incorrect, I called after I got home and let them know. Dee Dee more than corrected the problem the next day. I wish she was my mom, she seems so nice. This place rocks. Vegans, come here for lard-free bean burritos! Woooooo! read more

It's all right called to make sure they put sauce packets in my order and they dissent give me the sauce or a fork to eat the darn potatoes with this pregnant girl just wanted some sauce read more

It's Taco Bell. If you are expecting gourmet food then you are at the wrong place. I have been inside this location and it leaves something to be desired. However, for a later evening food run it is ok. The service in the drive thru is usually very friendly and sometimes funny. It's Taco Bell though. The food is what Taco Bell is. Ordered a BLT crunch wrap tonight. It was not good at all. Taco Bell needs it off the menu.. read more

Just an amazing experience really good customer service, fast food and an awesome team.

Probably one of the best Taco Bells I go to. The staff is always friendly and they make small talk. They are quick as well.

This is the best taco bell I've been to! One of the only fast food places around here that rarely has ever messed up our order.

GREAT SERVICE! Wow, i am impressed! We stopped for breakfast and the staff went above and beyond to make sure we enjoyed our meal. The store was sparkling clean, holiday music was playing, every staff member we encountered was friendly and had a smile on their face. We were asked how our day was going before we placed our order and we were thanked when we left. Just wow, thank you guys! read more

The man we assumed was the manager was too busy joking around with the employees in the kitchen to notice that the dining room floor was littered with trash and table tops were dirty. When I complained that my Sierra Mist tasted like black mold smells, the nice kid at the register was sympathetic and said he'd report it immediately, but thirty minutes later nobody had done anything to the drink dispenser and I winced when two young girls went up to get their cups filled. That manager needs to direct his efforts toward keeping the business clean instead of fooling around with the employees. read more

My family went here every week for almost two years (Taco Tuesday) and had good service and consistent food. We had very few wrong orders and in fact the only wrong orders I can think of involved us getting extra food. :) The drive thru staff were always polite and engaged you in conversation. We stopped going here recently due to them no longer taking mobile orders. read more

You don't expect the highest quality food when you go to a Fast food restaurant. This is a one-star review because the employee helping us today rolled her eyes when we told her that one of our orders was wrong. She wasn't wearing a name tag so I can't call her out specifically but if you can't provide decent customer service (which at the bare minimum is at least not rolling your eyes) then you shouldn't work at a place where you interact with customers. read more

Worst. Taco Bell. Ever. I came in tonight to order dinner for my family. I was greeted by a disinterested cashier named Alyssa. She had attitude the entire time taking my order and without shock got my order wrong. When I approached an employee that gave me my order that some of it was wrong she was nice and made it right. Alyssa on the other handed decided it would be a good idea to banter back and forth with me that I was wrong and she was right and I ordered the wrong thing. I have been in the customer industry (serving, manager, ECT) and you NEVER argue with a customer and tell them they are wrong with a dining room full of customers to hear. As the rest of my order is being made/fixed I watch Alyssa walk over to the line they were cooking food and I hear her bad mouthing me and telling another co-worker and a manager what happened. I was completely astonished that she had the nerve to bad mouth me to a manager as a manager engaged while I'm standing there witnessing it all. Alyssa than proceeds to toss me my food with a huge attitude, when I asked her to speak to a manager she walked away and got the one that she was bad mouthing me with. When the manager approached me I asked to talk to another manager and she started arguing with me saying they were busy and that she was the only one who could help me, I proceeded to tell her that I would wait. So the manager angerly walks to the back with attitude throwing her hands up bad mouthing me once again to another manager. A young gentle who claims to be the assistant manager listens to my issue and just doesn't seem to care. I told him that I was going to call corporate because I felt so disrespected and he said it didn't matter cause it all comes back to him anyways. At that point I see the general manager who was the nicest lady and the only reason I will be returning to this location. I come to this taco Bell very often normally during the day. The crew they have during the day is incredible. They are polite, and have great customer service. Alyssa you definitely need some training on the customer service aspect. You are rude and lucky I didn't slap you behind the counter read more

I stop at this Taco Bell on my way home from work in Scottsdale. Their service is always Great Food always hot and fresh. The Employees are Great. read more

you do not even deserve 1 star.... very very disappointed taco shells were stale I asked for extra cheese didn't happen but I was charged for it...nachos were awful cold on stale chips this happens a lot...I am so done with coming here again.....is there an actual manager here besides some one who does not speak inglish???? very unhappy...... read more

This morning was not the best morning I've ever had, I went and had breakfast at Denny's down the street where my drink tasted old or dirty ? Either way it was yucky . So I went to Taco Bell drive through for a drink and the man asked how I was and I said alright and he was so polite and saw I was not having the best morning and he said my drink was on them , this makes my heart happy and I'm so thankful for this mans actions today ! I didn't catch his name and wish I did so I could mention him. read more

What a treasure this Taco Bell has!!! His name is TITUS. Wonderful customer service. He is truly an asset!!

I live close to this Taco Bell location, and have been here several times in the past year. Every time I go the staff is super polite, and the order is always correct. My husband and I have been impressed by them, because for a fast food joint, everything is normally subpar in that regard. I go through the drive thru and don't eat in the dining room, so I can only speak on the drive thru aspect. read more

While on a long road trip, I stopped at this Taco Bell in Buckeye. As I always do at Taco Bells across the country, I ordered a Vegetarian cantina power burrito, which should be just like all cantina burritos, containing Pico di gallo, guac, sour cream, lettuce and your choice of protein. In the case of the vegetarian option, this protein would be black beans. Unfortunately, it wasn't until we were many, many miles down the interstate that I was unpleasantly shocked to find that I had just paid over $5 for a grilled tortilla filled only with iceberg lettuce. It seems the employees here are perplexed by the term vegetarian. Definitely would not recommend. My lunch sucked. read more

It's Taco Bell. You get what you should expect from fast food, BUT I really despise the way the drive thru is handled. I'm assuming the employees are instructed to be overly friendly. That would be fine, but they go over the top. It's off putting and unprofessional. I don't want to hear how your high school girlfriend makes you spend all your money on her hair and nails. I do not want a guy 15+ years my junior calling me "sweetie" five times in one transaction. I just want nachos, dangit. read more