Pam and the staff were very kind and very helpful! They made sure that my order was correct the first time and the food was great. The staff was wonderful at over there at 809 Grand St.!!! THANKS!!! read more

The crew who worked late night shift 10/18/25 might just be the worst squad ever assembled Screaming at customers not to use kiosk because they were too lazy to fulfill orders Straight up told people they had no cups of water to offer people at 1am when we were looking at it Unpleasant overall read more

Wouldn't know, my food never arrives whenever I order from the mobile app. Currently waiting on an order and it's been almost 2hrs, nobody picked up my order form them for 50mins. Don't know what's going on. read more

Lolll this Taco Bell is WRECKED. Absolutely filthy, foot prints all over the floors, counters haven't been wiped down in days. Napkin dispensers, hot sauce bins, all barren and unstocked. Food Luke warm. Staff doesn't give af. I wouldn't either though if I worked here. 1/5 would definitely eat here again. Get the cheesy Gordita Crunch w refried beans. Tastes like the upper decker taco they used to make. Great place for a date. read more

Stopped by this location on Saturday after an event. Food was ordered in a tablet and was made fresh. I was able to use the restroom and it was cleaned. I do wish the tables were more clean but otherwise, great spot for a quick bite read more

Best and brightest? More like laziest losers available. Waited ten minutes to pay before realizing staff will only acknowledge you (let alone do their job) if you get in their face about it, and then they act like it's a huge insult to *gasp* ask them to take your money. In exchange for food. Which is, if I'm not mistaken, how establishments like this work. Food was mediocre, as expected. Didn't expect staff to be this apathetic and stupid though, and let me tell you, my expectations of anyone working at Taco Bell are already low. Forgive me for thinking this place would have gotten its act together by now. read more

Note: this is a 2.5 star review. I was glad to see that this location was opening as it will be an option for some quick snaps when passing through the area. I ordered through the app, customizing my food. When I arrived to pick it up, they didn't even know which order was mine, as the receipt had disappeared period they asked me to tell them my order and they figured out which bag was mine. I got in the car, drove awaile and realized the customizations were incomplete. The chips and cheese were much smaller than usual and all my pizza beans were on one side. Weird. It tasted okay, but it was just odd. read more

Taco Bell - This is the new chips and cheese? - Fast Food Near Me - Brooklyn, New York

It's very sad this is the closest Taco Bell to me when they've started to be a bit discriminatory towards me - with blatantly not making modifications I pay for in an order, or also giving me the wrong meat or beans - despite it being a simple bean and cheese burrito. I understand working at Taco Bell on a well-travelled street in Brooklyn isn't the best place to be, but I'm not the enemy here. I hope all of y'all have better days or find a job you like better because no customer deserves to be disrespected and treated like shit. read more

Had a terrible customer service experience at this Taco Bell they have a manager named KEVEN that was really rude and didn't seem to have any customer service skills went in there march 19 th to order a luxe box I mentioned to the young lady in front that I had had an issue last week my Doritos taco did not get supremed when I paid extra for it she looked at me blank I asked to speak to manager spoke to manager who said "what do you want me to do " it was a week ago I said well I'm getting a dorito taco today can you supreme it he said yes I said great Ty then he proceeded to talk about me to the staff in Spanish unaware that I was fully bilingual he gave me my food and said I can't guarantee it was supremed I said why not u said you would he said his colleagues weren't feeling it, I checked and it wasn't done I had never had an experience like this in 50 years it was disgusting and super inappropriate on so many levels I hope the organization cares enough to educate him on customer service and how he should talk to people .... read more

just rude asl , ruined my mood , managers don't know how to manage , i was eating in peace and she had to comment on my time of eating , and she walked away speaking , first of all im still a teenager so to be a grown ass woman and be disrespectful to people living in peace , you must be overly miserable , God bless you ! Whole store need a blessing read more

This place is up to very shady business especially using delivery services. I ordered $50 worth of food last night, was told it was picked up, then when picked up it was nearly immediately stated as delivered. No attempt to contact me, nothing. This has happened before with this store. They are flat out stealing from paying customers, seamless/door dash services and need to be seriously looked into. This place needs to be shut down. The employees here are in on it for sure. It's very clear. I hope the corporate office does something about this before I get more involved. These people are awful. read more

Woah! I am actually surprised at the bad reviews. The cashier took my order right away, very nice and fast service. The whole store looks good and very clean. 1 Bean burrito done in like 5 mins. Excellent service. I could hang in here for a few hours if I had to or if I had to set a meeting with anyone. read more

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Literally the worst Taco Bell location I've ever been to. You could be the only one in the restaurant and see 5-7 staff members all just chilling chatting to each other and then receive food that is incorrect and poorly made. Burritos folded so sloppy you have to use a fork and knife, constantly forgetting ingredients and sauces, overcooking items etc. If you go past 11 pm your greeted with an employee yelling out that you can only order certain very basic things, meanwhile they aren't actually out of ingredients as you can get everything if you order through an app, they just are lazy and don't want to work. As someone who's worked in service industry and fast food it's not that hard to give at the least minimal effort. read more

employee who wears and orange jacket who started his shift at 12 on wednesday feb 26th with a sort of deadened stare in eyes has door held open by a customer leaving and he plows past her -- when she confronts him he gives her this dirty look and continues on without saying anything if you're that mad you're 4 mins late to your shift (12:04) then please learn a trade or something, other two employees were lovely , food great read more

Not a good look. I didn't have much of an issue when it came to ordering my food. Quick and easy. I was the only customer there and it took them some time to get my order together. 3 tacos and a soda. I figured with all that time spent, my tacos would be in good shape. They hardly had any beef in them. It was quite ridiculous actually. Also every taco was broken. I don't how how that managed to break every shell when there was hardly any filling to begin with. Also...all those tables and chairs and customers aren't allowed to sit and eat? Y'all know those tacos get soggy in minutes, so you have to eat them fresh. Disappointed. read more

Taco Bell - Womp womp - Fast Food Near Me - Brooklyn, New York

Still f'n up orders, forgetting shit, and adding cheese. Barely even gives fillings. There's a smear of bean juice instead of beans. "No cheese" to them means a few shreds. read more

Worst taco bell of all time. Do not order no food is better than this. They will always make your food wrong forget items and the sauce. Food is always cold. Beware. read more

I think I'm done with taco bell all together. What wasted potential... Training your employees better and having standards goes a long way. read more

This Taco Bell should 100% be shut down or at bare minimum investigated by the corporate brand. The hours posted on the door are not adhered to, the staff is incredibly rude, your food is often incorrect/items missed, and they will tell you they aren't accepting orders or that you can only order simple items, when those who are ordering online get whatever they ordered. I went in her last night at 2:05 AM after having ordered ahead by at least 10 minutes. My food was marked as ready in the app, but was no where to be seen. I waited a little longer before going up to the counter a second time to check. During this time I saw 1 worker scream at two different people VERY aggressively and cursing at the second (who was just an uber driver trying to pick-up an order). At 2:20 they yelled they were no longer taking new orders and that they were closing--40 minutes before the posted hours of closing. At this point, I approached the counter asking for an update on my food, got told no by one worker (who later threw my cup at me for my drink), but a polite young man asked what I had ordered and I showed him my app confirmation. He began getting his teammates to help him make my order, none of whom wanted to help. At this point I was informed they didn't have guac, which I was charged for, but not asked I wanted a replacement sauce. I left the store very put off by the way they handled their business. Can't say I am too surprised because lately I've been having many problems with the Taco Bell app and another location as well. Upon arriving home I realized that 2 of my items didn't even contain beef, which is what I ordered as my protein on the item. Such a disappointing experience. If you can avoid this location, I HIGHLY recommend you do so--it is nothing short of a chaotic hostile environment. I literally chose this location because of the problems I'd been experiencing at the broadway location in Brooklyn, won't make that mistake again. Looks like the Flushing Ave location is the only good one left in the area. read more

Taco Bell - How do you miss the beef on a Beefy Melt Burrito? - Fast Food Near Me - Brooklyn, New York

Do not pull up to this place after 2am (2:04am to be exact). All employees will be standing around doing nothing saying they can't make you a bean and rice burrito because they're" backed up". Only because they're back there packing each other up. Insane. Even offered to make the burrito myself. Dudes all suck. Bodega across the street is much better anyway. Thanks for nothing. read more

Best Taco Bell Iv every had. It was amazing. And I wasn't even high. The three girls working should be given their own franchise. Everything was made perfectly and quickly. They had a system down and they killed it. Seriously, so f-ing good. Me and my friend could hardly believe it. Never going to a KFC/Taco Bell again, just this one. It was read more

listen, theyre trying! and we love them for it. five stars baby. fyi... not a cantina read more

Wish I can give 0 stars. Worst Taco Bell in Brooklyn. The manager and staff are super rude. It's really dirty in there. At any given moment they don't want to accept cash only kiosk orders. Passed 11pm only taco orders. Like really. Please avoid this Taco Bell! read more

worst taco bell ever. they messed up our entire order. quesadillas were not toasted or cut but folded like burritos, and they gave us a regular beef burrito instead of one with steak and avocado which we paid extra for!! read more

Taco Bell - this was my "Cheese Quesadilla" - Fast Food Near Me - Brooklyn, New York

Trash. I'm crying; you made me cry with this poor inedible food. They like to make girls cry

If I could give 0 stars I would. I have regularly been trying this TB for months--and let me tell you. This place is disrespectful and messy. If you go after 1230am they yell at you that they're not taking orders. If you order ahead and pick it up you're gonna wait forever or if your food is on-time it is undercooked, cold, and messy. If you can avoid this place, I recommend you do so. It makes me so sad this is the only one in the area. Pathetic!!!! Corporate should take over this store and whip these negative ass workers into shape. WTF so lazy, definitely would have been fired back in my days of working at TB read more

This Taco Bell Cantina was a breath of fresh air. It has ruined me for other Taco Bells. The ingredients were so fresh and juicy. I really enjoyed the touch screen and all of the modifications available. I highly recomend the spicy ranch and jalapeños. The option to switch out refried for black beans is a game changer. It might have been the aderol and Marijuana coursing through my veins but watching those sweet young ladies working completely in sync was a sight to see. Never again shall I go to a half taco bell KFC or pizza Hut. I am a taco bell purist as of to read more

Taco Bell - Ambiance - Fast Food Near Me - Brooklyn, New York

they couldn't even brother to cut up my Cheese Quesadilla. when I first entered they yelled at me saying they took cash only. read more

Taco Bell - they couldn't even brother to cut up my Cheese Quesadilla. when I first entered they yelled at me saying they took cash only. - Fast Food Near Me - Brooklyn, New York

Ive yet to come across a taco bell in the city.. i saw one and immediately took the opportunity. I love taco bell!! They're so few and far between here!! Electronic ordering at the door, employees were nice, it was clean inside, food was what you expected read more

This location is pretty awful. Usually have to send my food back because it's wrong. One time they made a cheesy Gordita crunch and they literally put no cheese in it lol. Once I went and some guy was in there telling everyone in line they were fat and embarrassing and they just let him chill there all night. They also are a cantina location but serve no alcohol... and usually do not follow their own stated hours. read more

I always try to give them a chance but alas. When you walk in they act like you're infringing on their phone time. Then without saying a word they point to the kiosk. I asked the guy if he'd mind taking the order on the register. He scrunched his face and started in with a BS excuse I exited the restaurant in the middle of. This place would be more useful to me if it was closed with nothing in its place. Cause I pretty much can never eat there as is anyways read more

Crappy service. They rarely get the order right and the people there don't even acknowledge your existence when you're just trying to pick up your order. read more

Subpar Taco Bell quality could be better with more training and staff. Good in a pinch

Food was ice cold. Also, it clearly states on the receipt that the customer requested "3 Mild Sauce". They NEVER GIVE YOU SAUCE when you request it. I mean, how difficult is it to grab 3 Little Packets of Mild Sauce and put it in the darned bag??? Why even give you the option when you order online? It may seem 'petty' to some but it's called, "CUSTOMER SERVICE". read more

20+ minutes to fulfill an order placed inside. My friend ordered a single taco and they just never made it. The order I placed took forever.

Two stars because it's Taco Bell in my neighborhood. But the service here sucks. I've gone about 4 times since it opened, and only once has the visit gone smoothly (it was during lunchtime). If you go in the late afternoon or evening, expect to have to ask the staff for half your order (if you can even get their attention). It's clear none of the staff is interested in being at work. The orders are always missing items and when you ask for them, it's usually accompanied by an attitude. They also toss everything haphazardly into the bag. As I said, the service sucks, but it's still Taco Bell at the end of the day. read more

Suckksssssssssssss. Ordered two things and it took them an HOUR AND A HALF to fulfill the order. Wtf

I wanted breakfast this morning and I went with my husband about almost 11am. Was ok with to get whatever was on the menu but I got the boxer of some kind that was lunch but my husband wanted breakfast so my husband ordered the breakfast menu. Young lady give us both fresh and hot!.. even tho she said breakfast was about to be over in seconds. LOVED her!! Didn't mind the wait.. she was so lovely I admire her!.. and perfectly explained herself and the other employee perfect!.. read more

Very chaotic inside. There are a little kiosks to order inside so they've left the main cashier stand unmanned. If you want to order there, you have to call someone to come over which takes a super long time. Also took forever to get our food and the pick up process was super chaotic. But otherwise, food tastes as expected! read more

Terrible service. Avoid or wait 2.5 hrs for your order. Understaffed and disorganized.