Long wait in drive thru. Got in line after 7 cars at 12:50- took 15 minutes to get food at the window. Unable to get out of line in drive thru due to cement barrier. Food was correct as ordered. Plus side- fresh food, friendly employees. And, happy hour/dollar frozen drinks from 2-5pm every day. read more

went there friday 7/24 for an early lunch. people behind the counter getting food ready would look at us but never said anything. one young black girl walked past twice never saying a word. we just left. lots of choices in BR, no need for our family to stop in again read more

Had to go wait in the drive through again after I already waitied 10 minutes because apparently they can only do 2 mobile orders an order so after 10 minutes of waiting i was told I had to go sit behind another 7 cars to get my BAJA BLAST FREEZE read more

I really like the Taco Bell we have here in town, it does not give me food poisoning like half of the other Taco Bell's in different towns do. Now, I would recommend going through the drive thru or eating inside because Doordash, your food will never be warm. The employees there do not care about people who order through Doordash. I just ordered Doordash yesterday from Taco Bell and my Beefy 5 Layer Burrito tasted as if it had been sitting out premade over an hour ago. The shell was dry and hard. I understand that getting Doordash orders might be a hassle for you in the long run because you're getting drive thru orders and in-person orders, but that does not give you the right to make the food badly. The review falls back on the Taco Bell, not the Doordasher. They didn't make the food. So please do better next time. Most of all the employees here are dedicated and kind, I don't think they are the ones doing Doordash orders though. The lighting in the Taco Bell is nice, most of the time the tables and floors are clean, they could try a little harder. Just make some improvements, you still rock though. read more

Perspective as a DoorDash driver, experienced Food Safety manager, & customer. The service sucked; waiting at least 30-45 minutes for a DoorDash order in the lobby when you could see the drive-thru being serviced just fine. [Maybe you could help your customers/couriers at the counter too?] Several door dashers waiting over 30 minutes for orders that could've been completed quicker. (See more below) I also noted several employees switching on break in the middle of what was the dinner RUSH. BAD IDEA!! Take a break when things slow down! On that note I didn't see the employees who left the restaurant and came back in wash their hands; ewwww Lastly I ordered food myself and typically at night the drive thru is packed, takes at least 20-30 minutes to get through and then you're lucky if they even get your order correct. This location could use better management and communication to better serve the Big Rapids community! read more

i ordered on the keyosk because nobody asked me if i needed help (i pay w cash). after i had ordered, nobody was walking up and asking if i needed help but they all just stared at me. one sweet old lady finally helped me after she just got in for her shift. some heavier set male behind the counter was extreemly rude to a very kind customer and had an attitude all the way around for no reason. besides the nice lady that helped me, everyone else was rude. read more

I have ordered several times and there is always something wrong.I ordered 3 boxes and none of the food came in boxes but was all squished together in the bag. Then I pull out the burrito and it's split in half probably from the grill and they wrap it and serve it anyway. They forgot the chips for my chips and cheese. Make the stuff right. Put a little pride in your work for Pete's sake!!! read more

Taco Bell - Come on now! You busted it open make a new one so it doesn't make a mess!! Also put the food in a box that is ordered from a box! - Fast Food Near Me - Big Rapids, Michigan

Let's be honest, it's Taco Bell. The expectations should be pretty low. This particular Taco Bell, however, is seemingly on a warpath to being the least desirable fast food joint in Big Rapids. They're routinely out of out of inventory, which might actually be for the best. The product that they do have in stock is produced at an offensive level. Incorrect orders, soggy tacos, poor service. If you've got late night cravings, save yourself and your toilet the misery and go look through the cupboards and take a chance on that expired can of corn from 2017 instead. read more

When you order Nachos Bell Grande this is what you get. You get a little bit of chips, meat, and cheese. Ordered extra cheese and meat, and extra tomoto and they were out of those and they forgot the sour cream. Very disappointing! read more

Taco Bell - Nacho Bell Grande - Fast Food Near Me - Big Rapids, Michigan

terrible service never coming back #scoobydoo #cheddab #Jp #MK #never coming back this was an absolute abomination to the food industry I'm upset rn I'm hungry and waited 44 mins for fast food absolutely a disgrace to the big rapids community read more

I went to this Taco Bell with my newborn to get food I placed on the online app! I drove home and checked the food. I was given 4 cheese roll ups and two things of Cinnabon sides. When I orders double that amount of food. This is a constant problem if you go during the night. If you don't like working fast food or don't want to do your job please find another job! Super rude and inconsiderate to give folks the wrong food. Normally I come here during the day and the service and food is always correct. Night shift needs to do better. It looked like a bunch of college kids. Super annoying to order food and not get what you paid for. read more

Taco Bell - The incorrect order I received. - Fast Food Near Me - Big Rapids, Michigan

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Today, September 6th 2023 me and my family went in. My dad and boyfriend got the same deluxe cravings box, but my boyfriend ordered his without tomatoes and sour cream, and my dad ordered his without tomatoes. Well, my boyfriends had sour cream and tomato's on it so he brought it back up. The worker argued saying she KNEW one of the boxes had no sour cream, but continued to make them correct anyways. She also said she marked both of the boxed, they were not marked anywhere. THEN the other worker started talking about "people always want free food" or something along those lines. My mother went up and said "how are these free if he's giving back the ones you made wrong?" She then lied to my mom saying that's not what she meant, then when my mom walked away continued to talk bad. I'm sorry, but that's not customer service, and if you're gonna talk bad about us, At least whisper ‍ -10/10 read more

Okay to start off with the guy that we gave our money too literally started to go off about his GED because we didn't round up to charity. Like be so for real what does this have to with charity. He was obviously high and didn't know what he was talking about. Maybe get a life and a degree and then talk to me about what charity is actually about. If you want to he talk like this then go but if you don't wanna hear a life story don't go. I literally hate this Taco Bell. Grand Rapids Taco Bell would never read more

The food was freezing cold, and I know it was not my DoorDasher's fault. She waited over 30 minutes in the parking lot for my food and had to go through the drive-thru a second time to get it. I will be letting people know not to eat at this Taco Bell. It may be clean; however, no one is cooking right when that should be the main focus. read more

Went through the drive up and it was a quick order. Staff was extremely friendly and the food was cook well and was served hot. Ordered was just how I placed it. I will go back read more

I'm not mad, just disappointed. Great service, everyone is trying they're hardest, super nice, just not the food I ordered. Will I go again...definitely. Will they mess up again...depends but probably. Giving 4 stars purely for effort. Love ya'll, keep up the great work. read more

we pulled into the Taco Bell in bug rapids to grab something quick to eat the lady taking our order was very rude and and her comments were disgusting fast forward we pull up to the window to get our food and we ask if she could be a little less rude then we asked for her manager and all the manage says is I will talk to her and closed the window in our face after practically throwing the food at my mother I have the whole thing on video the person taking our order was April w. I'm not rude to customers while doing my job you guys don't have to be either. read more

The food is good but the service is horrendous. The workers are always kind, but they don't do their job. 3 out of the last 4 times we have gone we have had to return to the restaurant because they misplace or completely forget what we order. Do not come here and waste your time and money! read more

Well c'mon it's Taco Bell! We aren't aiming for 5 stars here but as far as fast food goes Its okay. Except I can smell how old the oil in the fryer is and I can taste it all up in my potatoes. Eww!! I can't complain too much I got food for 5 for $25.00. That's the cheapest in town and well, you get what you pay for right? read more

So, I really enjoy Taco Bell's food and likely will rate other Taco Bell's positively here on Yelp. However, Yvonne is one of the most God-awful customer service people I've ever had the displeasure of meeting. Also, the two managers that are old ladies are incredibly, disgustingly rude. I saw the hossenheffer looking one berading a worker who clearly is mentally challenged telling her to "tell people not to make an order if she doesn't need it". it's not what she said, it was HOW she said it..... I went over and let her know she actually did say it, multiple times and that she should watch how she speaks to her employees. Overall, only glimmering light in their store is the lovely Gina who is always so happy and positive. All the other workers at this location, managers especially, can eat a d*ck. read more

Yes, I know it's fast food but it's not bad. My favorites are the smothered beef burrito and the chile burrito. The grilles are good and cheap, there's a special 2 - 5 when they are $1. This location has always provided good service. A good alternative ion a town with not much in the way of Mexican restaurants. read more

Taco Bell - Big Rapids Taco Bell. - Fast Food Near Me - Big Rapids, Michigan

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Extremely disappointed. It's a shame that I feel so hurt and conflicted that I have resorted to writing a review. I was attempting to order food, but the manager Barb, was talking so loudly and yelling in the back and I couldn't even hear the kind female helping me pick out a burrito that will agree with my digestive system. I had mentioned and asked her to keep it down so I could order, not a unreasonable request considering I'm paying her paycheck, and she not only kept talking loudly, she got closer to me. It got to the point that I was worried about covid particles escaping her mask and contaminating my food. Needless to say, I will not be returning to this fast food establishment. read more

In search of a late night brain hanging spot, I took my boys out for a late night meal at this spot. LET ME TELL YOU, THIS IS NOT A GREAT PLACE TO HANG BRAIN. I started to put my magnificent brain on display when one of the employees jumped over the counter and tried to gobble my brain on the grounds of it resembling that of a massive wad of big league chew. Upon returning my brain back into its domain, the employee working the counter called the police on the account of my brain actually making all the males in the building feel demoralized and prepubescent. I took my Baja blast and got out of that place like a bat out of hell, or should I say, like a brain out of hell read more

I love Taco Bell, it's nearly an everyday routine for me to swing by and pick up a breakfast burrito on my way to work, the workers are usually very kind.. until today. Today I had my first encounter with the manager, barb. Barb had the worst attitude I've ever experienced from a person, especially in a place where everyone else is so kind and friendly. As I was ordering my burrito I kindly asked for 4 fire sauces, barb was furious. She began by asking what I could possibly do with all 4 packets with only one burrito, I explained to her that I really like the sauce and all 4 would most certainly be used. Barb wanted none of it and scowled at me until my food was brought up to the counter. I understand that bad days happen to everyone so on my way out I told barb to have a nice day and the response I got was horrifying. Barb yelled at me "GET OUT OF MY STORE" while walking towards me with seemingly ill intent. All over a couple fire sauces. I'm sad to say I'll never be going back to any Taco Bell ever again. Was it worth it barb? read more

Big Rapids, not much going on up here. School in not that great and it is literally the worst. But when Friday nigh rolls around and I need a good pick-me-up, there is always one place I can count on. One place where my dreams do not die. One place where happiness is restored. Taco Bell bitch. The Taco Bell in Big Rapids Michigan is probably the best Taco Bell ever. The God Apollo is not even good enough for this establishment. The spicy beefy nacho crunch wrap slider knows me like no women could ever dream of. What is life. People ask this questing time bad time again and the most common answer: being happy. What is happiness you ask. It's Taco Bell. read more

Went sunday and the guy in the drive thru that late night was amazing! he gave great service and suggested products, he even had no problem exchanging out my drink that I found out i didn't like after trying something new. read more