As a retired U.S. Air Force veteran, I take pride in supporting veteran-affiliated businesses…read more That's why I initially chose to work with TLC Auto Detail, operated by David (Dave) Miller and Rachael Dailey. I've spent close to $9,000 with them over the years. Unfortunately, I can no longer recommend or trust this business. I paid a $600 deposit for a service I canceled a week in advance. The owner, Dave Miller, assured me the deposit would be refunded. Four months later, I'm still waiting. I've followed up at least 11 times and received nothing but empty promises and excuses. They provided no service, yet kept my money. That's not how you treat a loyal customer. I filed a BBB complaint (Case #23237895) that TLC Auto Detail never responded to, and I disputed the charge with my bank in hopes that they are able to resolve this for me. This business has completely lost my trust.

As a small business owner myself, I really don't like writing bad reviews of other small…read morebusinesses. Unfortunately though I've had this bottled up for way too long and feel that it needs to be publicly shared. Additionally, I have communicated recently with 6 other people on the Tesla Northern Virginia group on Facebook who have had near-identical experiences with TLC. Buyer beware! The reason they have such good reviews is because when they mess up, they offer a refund if you sign a non-disclosure agreement (NDA) agreeing to not post any negative reviews. They did this to me and many other people. See the full story below: I purchased a Tesla in December 2019 and scheduled with TLC to have PPF and tint installed shortly after delivery. After getting my car back from them, I was shocked at the sloppy PPF install. Pieces were peeling, edges were not cut correctly, edges were not tucked, large gaps of un-protected areas were exposed, there were bubbles everywhere, etc. It looked like they had a trainee do my entire car. I've attached pictures to this review showing the sloppy install. When I complained to TLC, they said that it was normal and that PPF was never perfect. Basically their answer was that I just needed to lower my expectations. I originally believed them and just decided I had to accept it, but it continued to get worse and began peeling even more. I took my Tesla back to them and they offered to trim off the peeling edges, but they refused to replace any of the pieces. I let them trim the edges, and all it did was make things worse and left huge gaps. I took my car to another local shop for a second opinion. They were appalled and couldn't believe what had happened. They said that PPF can indeed be installed perfectly and that this was one of the worst PPF installations they had ever seen. They removed several PPF pieces and found that TLC had scraped huge sections of my paint with a razor blade, permanently damaging the paint. My car had been completely butchered. The other PPF shop helped me coordinate with a body shop to get my car re-painted to repair all of the razor blade marks. The body shop was ALSO horrified at the terrible PPF job, so much so that the owner of the body shop called TLC's owner (Dave Miller) and insisted that Dave needed to pay for my re-paint. After some back and forth, Dave agreed. Once the painting was done, my car was taken back to the other PPF shop and they did an absolutely amazing/excellent job - one that I would consider essentially perfect. The difference between TLC's work and this other local shop was huge. After this entire ordeal, I asked Dave if he would refund me. He agreed to a partial refund if I signed an NDA. He sent me an NDA with typos which I requested multiple times be corrected before signing, and it took weeks to get him to reply to me. Finally in the end I decided to not sign it because I wanted to be able to share my experience with others. I never got my money back and basically had to pay twice to have PPF installed on my car. It was a costly mistake considering the massive amount of time I spent trying to get it fixed and the amount of time I spent without my car while it was being repaired. I will give TLC credit where credit is due...the tint job they did was fantastic; however, that was after they re-did several windows that had bubbles and were not originally installed correctly (they claimed the bubbles would go away, but they never did, so they finally agreed to re-do the windows that had bubbles and it's been fine ever since). If only they could have handled the PPF as well as the tint.

Kam did an amazing job on my 2024 Honda Odyssey. With 2 kids, our car was in dire need of a deep…read moreclean. Everything went smoothly and I will definitely use him again. Highly recommend for anyone who is in need of any type of vehicle clean and detail!

Kamran owns the mobile detailing company and personally detailed my black 10 year old, 100,000 mile…read moreDodge Charger in my parking lot. In order to provide an accurate price, Kamran came out to inspect the car before I gave him the okay. He suggested a complete cleaning, inside and out, vacuuming and wiping the interior including the floor mats, a two step cleaning of the exterior and finishing with a spray ceramic sealer, rims, tires, even the engine compartment. I felt that the price was extremely reasonable especially considering the car's deplorable condition. When he was finished, I was truly amazed with the metamorphosis from a dingy, filthy 10 year old car to what nearly looks like a new car. He showed up on time with a fully equipped van; everything he needed to do the job was inside. I strongly recommend Kamran and Carbon Auto Spa if you're in need of a professional, fairly priced, personable mobile auto cleaning/detailing service.

can we start off with how AMAZING my dad's car looks?! it looks brand new!! I am blown away by…read moretheir attention to detail, their time & care & overall customer service. My dad did a horrible wax job on his car & it was not well maintained at all. it seems like my dad just gave up on keeping his car clean. so when Master Auto Detailing offered me a great rate to detail his car, they showed up in less than an hour! my shop manager uses them a lot to clean our construction trucks so they really took care of me. I am so happy with their work and will be using them again for my other personal vehicles!

I would give them 10 stars if that was an option: professional, responsive, and they did an amazing…read morejob! My car was overflowing with dog hair, and by the time they got done with it, it looked new. Pricing was competitive, service was outstanding and convenient to schedule at my home. Just a wonderful experience.

Great communication and easy scheduling. Donte made room is his schedule to accommodate my needs…read more The quality of the work is absolutely fantastic!

I was visiting my sister and borrowed her car and boy, was it a sight. She has two young boys which…read moreis understandable but it looked like the bottom of a garbage dumpster. I Yelped around and Donte immediately responded and gave me a very fair quote. He even fit me in the next day which was a 7 AM Sunday slot and came right on time. After 3ish hours, my sister's car was transformed into a brand new sparkling car that smelled so wonderfully. He is so nice and friendly, brought all of his own materials which were top notch quality. We will be calling Donte again and have started to refer him to our neighborhood community. Thank you Donte!

Had a Maintenance Wash this weekend and couldn't be more pleased! Excellent service and my truck…read morestill looks freshly washed three days later. Highly recommend and will definitely be using them again.

Saw another review post something similar about not picking up or responding…read more 100% true. Left a few messages (email/ voicemail), did book an appointment and had a few questions. No response. The phone number on their automated email/booking response is also wrong: "Service Base Price: $440.00 Final Price w/Options: $440.00 Location if Facility: 44642 Guilford Drive, Suite #114, Ashburn, VA 20147 Location if Mobile: Assigned Staff: Detailer 3 If you have any questions, please email duckydetailingva@gmail.com or call/text (571) 346-1029. Best, Ducky Detailing 44642 Guilford Drive, Suite #114, Ashburn, VA 20147" Even after calling the correct number - doesn't matter... Would not recommend - need to find a place that provides good customer service and relatively timely responses. Any recommendations? Thank you.

I've been searching for a company to apply a ceramic coating to my car since I purchased it January…read more2024. I needed someone to come to my home to apply the coating at a reasonable price and do a quality job. I took a chance with Premier Mobile Detailing, and I was definitely not disappointed. Caleb is a very responsible person, keeping me informed at every step. The outcome was amazing! Thanks for all your hard work.

Caleb is professional, extremely thorough, has a great work ethic, and is a pleasure to work with…read moreall around - plus his services are reasonably priced. I had him do a full interior exterior clean on two cars, plus steam cleaning, engine cleaning, and headlight renewal. He was at it all day non-stop, and left them both glowing. Highly recommend!

They did a reasonably good job exterior and interior $40 which is far less then Flagshipread more

I had my Range Rover washed here this morning and they did a great job like they always do. I've…read moreprobably been here five times since last spring, and the wash here has always been excellent. Today there were 4 people doing the final wipe down and finishing touches for the wash. Since I've never been sure how many times I would need the car wash throughout the year, I've been paying as I go. They do have semi-anual and annual packages that have a better value, and perhaps I will consider that option for next year.

I chose Sterling Window Tint despite receiving several lower quotes because I assumed their premium…read moreprice and reviews ($625, significantly higher than every other estimate I received) would reflect higher quality workmanship. Unfortunately that was not my experience. Of note, I have since taken my car to another tint shop for another opinion and they were able to get this tinting done without any problems the first time around. when first picking up my car from Sterling Window Tint, there were multiple creases and air bubbles as well as contamination in the tint. In addition, one of the interior door handle panels had not been reinstalled correctly and was left on the floor of the vehicle, and the interior rubber window gaskets were folded over instead of being properly reinstalled. I was able to correct those assembly issues myself, but I contacted Miguel regarding the quality of the tint. Miguel explained that because my vehicle is older, it would not be possible to eliminate every contaminant. I understood that and never expected perfection. However, that explanation did not account for the obvious creases, air bubbles, or the large amount of contamination present. I showed photos to another tint shop, and they told me the issues (particularly the creases and air bubbles) were the result of poor attention to detail and not the age of the vehicle. They commented that they would have been "embarrassed" to have a job look like this. Miguel said he would redo it and would "personally look it over" to make sure it was done correctly. So I took off another day from work to bring the car back in to get it redone. There were again air bubbles and creases on the windshield and patches of old tint that had not been removed stuck under the new layer. Miguel stated that there was no way that could be possible as he checked everything personally. However, upon arriving at the shop, his employee Ed admitted that it was actually leftover tint that was missed, stating that "Miguel would not know" as he had not performed the work himself. With regard to the new air bubbles and creases, they advised giving it a few days, which of course did not go away as they were not from residual moisture. At this time point, Miguel stated that "this is too many redos" and said that the only option was to take everything down and refund my money, which at this point after having taken another day off work, seemed like the best way to be done with this situation. If this was their attitude, also imagine having a problem under warranty later and them taking the same approach. I took off a third day from work and they refunded me the cost of the tint, which I do appreciate. Unfortunately, the experience did not end there. When I picked up the vehicle after the tint was removed, there were still patches of adhesive left on the windows that I had to point out before leaving. Additionally, there were multiple large scratches on the inside of several windows. Ed acknowledged these and told me they occurred while he removed the tint with a razor blade, and shrugged. I also watched him use a razor blade to remove the remaining adhesive spots I pointed out When contacted Miguel about the scratches, he initially told me they were not caused by his shop and stated they "never use razor blades." After I explained that Ed had personally acknowledged causing the scratches with a razor blade, Miguel admitted that he had not actually seen the car himself. No apology offered. When I asked whether the shop would cover the cost of repairing the scratched windows, Miguel declined, stating that after redoing the tint and issuing a refund, he could not afford to pay for the repairs. I know that older vehicles can present challenges and I was not expecting a flawless install. However, repeated lack of attention to detail, contradictory explanations, and refusal to address damage that occurred while my car was under their care is truly disappointing, and I was ultimately left with scratched windows that now need repair.

I had the pleasure to speak and meet Miguel for the first time. I'm happy to see a young…read moreentrepreneur grow his business and offer great customer service. This was my first time I used Sterling Window Tint. I typically get weary with "first time" or finding a new shop for anything. I couldn't be happier with my experience at Sterling Window Tint! From start to finish, the customer service over the phone and in person was top-notch. They were professional, friendly, and very attentive to detail. Miguel took the time to explain all my options and helped me choose the perfect tint for my vehicle. The quality of the work is outstanding. The tint looks flawless, with clean edges and no bubbles or imperfections (as of Day 1). You can really tell they take pride in what they do. If they didn't, they wouldn't be in business. I'm sure if there were any issues, a phone call to explain and set up a time to view the issue to get fixed won't be an issue. Nothing is 100% accurate or flawless. I'm extremely satisfied and already looking forward to doing business with them again. If you're considering window tinting, I highly recommend Sterling Window Tint. If you made it this far in my review, you won't be disappointed! Thank you.