They used to be a very good place to go. Too many people left. Poor follow up. Poor customer…read moreservice. I would recommend passing on this one

I love this place, except for one, big, very expensive thing that's happened with the new owners…read more The ONLY options they have for sunglasses are 1) A completely separate pair of prescription sunglasses and 2) Automatically dimming prescription glasses, which don't necessarily help in autos. The add on cost of auto-dimming lenses to prescription glasses *alone* is hundreds of dollars (more than $500), and a completely separate pair of prescription sunglasses are also hundreds of dollars. This is completely unacceptable in a state where we have such high UV risk. No clip ons, no other alternatives. I may still go here for my exam, but I'm not buying glasses here in the future. Forget it.

Do yourself a favor and avoid this place. The doctor is lovely, but the front office staff is…read moredismissive, entitled, and unbelievably rude. When I brought my son in for his first eye exam, I wasn't sure about our vision coverage and expected a little guidance. Instead, the woman up front turned immediately condescending, then ordered a test our referring doctor had already performed--one he later confirmed should never have been repeated, much less billed for. When I later called to request a refund, I was berated for ten minutes, accused of "yelling" when I never raised my voice, and interrupted constantly by a staffer rewriting the entire encounter in her own fictional version of events. Her parting words said it all: "We have a very busy practice, so I don't have to put up with this kind of behavior." Translation: they don't want patients who expect basic respect, just ones willing to pay for unnecessary tests and tolerate abuse. Scroll through the other one-star reviews--you'll see the same complaints again and again. I'm just the latest example.

The doctor here is really fantastic. He gave a thorough exam and explained everything really well…read moreso I could understand since Im new to glasses and know nothing. The people at the front desk and glasses side are also very friendly and helpful. I don't know what could have made the experience any better.

I had an awesome experience with Dr. Torrey at The Bent Lens!…read more From the moment I walked in, I felt welcomed by the friendly staff and impressed by the clean, modern office located in a really cool building. Dr. Torrey took the time to thoroughly explain my eye health, discuss preventative care and maintenance, and walk me through my insurance options in a way that was easy to understand. I never felt rushed, and all of my questions were answered with patience and professionalism. It's clear that Dr. Torrey genuinely cares about his patients and takes pride in providing excellent care. I left feeling informed, confident, and well taken care of. I would highly recommend Dr. Torrey and The Bent Lens to anyone looking for a knowledgeable, friendly, and thorough eye doctor.

Unfortunately, I won't be returning. I did like this little shop, but they didn't ASK me what I…read morewanted and grossly overcharged me. In any type of retail, especially if medically related like your eyesight/vision, customers should be provided all options for any type of lenses and the beauty of being the one paying is that THEY get to decide what to buy and how much they want to spend. That ability was taken away from me here. My prescription is very very minimal. I've had corrective eye surgeries so I don't need much at all. I picked out a pair of frames that I liked and told the person to go ahead and place my order. I had to come back in to get measured and she said they'll call me when the glasses area ready. I didn't realize until pickup that somehow, for this very simple and very minimal prescription that the glasses were $300-$400!! Say, what??? I was like ok... I paid it and I said I'm going to be checking with my insurance because this isn't right. There's no way for what I was getting it should cost me that much. I also asked for a more detail receipt, not just an amount, but give details on what exactly I was charged. Well, what I found out in the emailed detailed documentation that the person who works there who took my order decided for herself that I was going to buy the MOST expensive lenses possible. I am very upset she did that and never ASKED me what I, the person paying, wanted to buy. She never gave me any options. She never explained anything. I mean, that's your job is to lay out and describe to me what my purchase options are. She just went ahead and ordered the most expensive thing on my behalf. I didn't think of it during the purchase process (why isn't she showing & explaining lens options...) because that part is their job #1 and #2, I haven't purchased glasses in a really really long time due to my corrective eye surgeries. I didn't even think of what she was *not* doing correctly. So, I called and has this discussion and I needed some of this money back. No way am I paying almost $400 for glasses that barely have any prescription to them, thus I will barely even need/use. I liked the frames so I wanted to keep them and she offered getting the lenses remade. And I'm feeling like, I don't know that I want to do business with them again. So that wasn't my preference given what just happened, how nothing was explained and I was just charged without my consent. Next I said what if I just return the lenses and she said she would refund me. So, that's what I ended up doing. To me it's really ridiculous that she couldn't refund me the difference for the less expensive lenses and allow me to keep the lenses already manufactured and in the frame. -- THAT would have been the ideal response. -- THAT would have saved losing me as a customer for life. So, now we are just going to fully waste the most expensive, perfectly good lenses, sized only for my frames, and with my own prescription for absolutely nothing? Great. How stupid. She is the one who grossly messed up and she should have allowed me to keep those lenses for her mistake instead of being so wasteful. I'm out.

I have been a patient of this practice for years... In Jan when my insurance changed, I called…read morethem and CONFIRMED that they accept my new insurance. When they confirmed that they did, I booked an appointment for me and my wife. I waited six weeks for this appointment. On the day prior to the appointment I received a call informing me that they do not accept my insurance. To add insult to injury, they had the nerve to ask if I was willing to pay out of pocket for the exams. No thank you, that is why I have vision insurance. I will never return to this practice regardless of insurance based on this incompetence.

I love this place! We had to come for an immediate visit on Saturday for my daughter and they were…read moreso kind to seeing us asap before they closed. Kids are not the easiest when you need to poke around their eye pretty scary for them. She was kind patient and quick and found a way to appeal to my daughters interest. The dr snd front desk are amazing with kids of all ages. You should check them out for all your eye needs!!!

I recently had an eye exam at the Golden location and was extremely happy with the office staff and…read morethe overall experience was great! The office was decorated wonderfully for Halloween and the exam room was so clean! From my initial call to make the appointment to my exam and the follow up I received from the office manager Diane was top notch. Everyone was so professional and kind! Diane was very courteous and knowledgeable. I will be a patient for life!

Re: ICON EYE CARE Superb physicians; shockingly inadequate administrative staff…read more Prior to choosing ICON I had exams and interviewed a total of 4 cataract surgeons. I was immediately impressed with Dr Weiss. My reasons: His training, experience, demeanor, clarity of thought and his communication skills. He proved to be a superb surgeon and I'm thrilled with the results. Sadly, I came very close to cancelling this procedure based upon ICON's poor administration. For your consideration I am an attorney who ran an office that employed approximately 150 individuals. 50 were lawyers, the remainder were professional and semi professional staff. My conclusion: It appears that ICON's administrative staff in general, are poorly trained and inadequately paid. I suspect both are based upon ICON not putting sufficient resources into this aspect of their business. As a result there was a constant lack of of effective communication and a constant flow of misinformation, confusion and frustration. HOWEVER My surgical experience was excellent. Dr Weiss did a great job! Additionally, my post surgical visit with Martin Seamus and my contact with a "Scheduler" named Sara was also excellent.

Amazing service from start to finish. Very professional, helpful and prompt. Best experience in…read moregetting glasses. Got my eye exam and glasses there.

I have been going to this place for the past several years. Wow. I cannot tell you enough how…read moreamazing they are. The doctor Heidi is so kind and attentive. She is super thorough in the info she gives you as well as any questions you may have. The office staff is so amazing too. They take their time explaining everything to you and have a lot of different options for contacts and glasses. I specifically have worked with Crystal. She is so patient with you and helped me choose some new frames that I normally wouldn't have even tried on! She was just wonderful and I really love this place. They make sure you are taken care of. I cannot recommend them enough!!!

I am a long-time patient of Urban Eyes. The clinical care is excellent (with great, understandable…read moreexplanations) and the eyeglass frame selection is the best! I always get positive comments on what I purchased here. The lenses that come with the frames are top notch.

My husband and I both had exams at Urban Eyes last week, him for contacts and me for glasses. They…read morewere able to get us scheduled for appointments pretty quickly and were professional both in person and on the phone. The store and exam areas were clean and well lit. They are located in a shopping center with a very busy parking lot and have 2 reserved parking spots in front of their office that they recommend parking in to avoid being towed. We both thought our visits were fine, and the eye doctor was professional and thorough. and the only thing we weren't crazy about were the fact that we felt like they tried to up-sell us on a few things. I totally get that everyone is trying to make a buck, but we just didn't love it from a medical provider.

Very thorough examination by Dr. Kim Brown. He provides clear explanations. Pleasant personality…read more Office operations are efficient and well run. Would recommend.

I agree with the other reviewers that Dr. Kim Brown is amazing! I have seen him for eye exams over…read morethe last few years. Making the appointments is always easy and the eye exams are comprehensive and informative with a lot of interesting and fun tests. Dr. Brown is very smart and knowledgeable, and obviously has a passion for what he does. I cherish practitioners like these because, sadly, I have been to other healthcare "professionals" who do not take pride in their work. The reading glasses I use from Dr. Brown's prescriptions help me see so clearly that when I work long hours at my computer, I never have any headaches or eye pain.

My sunglasses lost the nose guards. They replaced them tightened the frames and cleaned them. Best…read morecustomer service ever.

They carry Andy Wolf but was looking for something a little chunky. Carried the wire frames which…read moreI don't see that often. Friendly staff.

My experience here was just ok. The staff are friendly but they just don't do the right thing for…read moretheir customers IMO. Also, when they send out your glasses for new lenses, they will not save the old lenses. So just hope that the new ones don't give you issues because you won't be able to revert back to the original ones. There were also quality issues with the 3rd party that cut the prescription lenses, resulting in multiple delays. Maybe it's time to choose another vendor. The doctors are great - no issues there.

Great service. I highly recommend Foothills Vision Center. The most thorough optometry appointment…read moreI have had in years!