There are so many wonderful things about Dr. Joe Borden and the staff of this great place I don't…read moreknow where to start.
I had been putting off getting new glasses for quite some time, partly due to the fact that I had some bad experiences in the past with other opticians and eye wear businesses. In January I finally decided to make a real effort to find an eye doctor whom I could trust and who would truly take care of me, rather than simply going through the motions and then sending me on my way. After some weeks of searching and meditating on my possible options, I chose Avenue Vision.
From the moment I walked in, I could tell that I was in a different type of eye care facility, and I was greeted by sincerely nice people who were very pleasant to interact with. Almost immediately, I was in the optician's office being examined by a very professional and quite obviously caring man, Dr. Joe Borden. This kind and knowledgeable man gave me the most comprehensive, informative examination my eyes have ever received. And I felt truly at ease and relaxed, as it was clear that the level of care I was going to get here was far beyond anything I had ever experienced in all of the eye exams I've ever had.
I came in not only for a long overdue exam, but also a specific issue with my eyelids. This was a matter of great concern and emotional distress for me, and had been for many months. Dr. Borden immediately made it clear to me that I was going to get real answers here, and that I was not going to be sent home without his taking the time and effort to make a thorough and definitive diagnosis of my situation. I was really treated like a valuable person, not just another customer feeding a corporate enterprise.
For the next two months or so I followed Dr. Borden's detailed, prescribed treatments and had some measure of success, but my situation was still not completely resolved. Because of this, my level of concern and unhappiness was still quite high and my emotional well being was not good at all. So I made a follow up appointment with the very friendly and caring staff, who, like Dr. Borden, made it quite clear that they actually cared about me and were dedicated to getting me the help I needed. They really did.
Upon seeing Dr. Borden for the second time, and sharing with him my ongoing frustration and feelings of despair over the issue still not being totally cleared up, he once again came through for me in a way that very few health care practitioners in any area of medicine ever have. Honestly, I've seldom met anyone in the healing arts, be they conventional or "alternative", who has taken the time and energy to communicate to me that level of caring and intention to do whatever it takes to see me reach my goals in health and wellness. On that second visit Dr. Borden spoke so personally and authentically to me, and was so reassuring that my issues were not going to be unresolved that my entire being breathed a sigh of relief and I felt like for once I was not alone. Through another careful and detailed examination, it was determined that one part of my issue was completely cleared up and that the other would be addressed as well, that I needn't worry, I wouldn't be abandoned.
This is a rare practice and healing environment. Each and every person I've dealt with, including Misty, Jan and Shauna, as well as Dr. Eva Strube, has been super nice and very present with me during my visits to this office. Not once have I been treated as just another customer, but like a friend. It's really quite amazing to have this experience, particularly after going through such a frustrating journey. I am still on the road to wellness, but I am continuing to improve with this second set of treatments and am confident that I will indeed have my eyelid issues totally resolved and that I need not worry now that I have found these good folks who consistently treat me with care and respect.
I highly recommend this practice, Dr. Borden and the whole staff for anyone who wishes to be treated the same. Your eyes will thank you, and it will be a distinct pleasure, especially in contrast to so many other optometrist's offices and practices who, in my experience, are so often at the other end of the spectrum. Thank You everyone at Avenue Vision!