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    Tabassian Ali R MD PHD

    4.0 (1 review)

    Services - Tabassian Ali R MD PHD

    Eye exams

    Eye surgery

    Retinal imaging

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    4 months ago

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    Virginia Eye Institute

    Virginia Eye Institute

    1.7
    (105 reviews)
    1.6 mi

    The reason I tapped on maybe is because the service was good for awhile but lately the phone…read moreservice has been terrible. On 5/26/26 I got a txt from the eye doctor's office stating they were having computer problems and was cancelling all appointments for 05/27/26 and would call to reschedule. I waited two days and no call. The following week I waited until Tuesday of the following week, still no call back. So I called and asked about rescheduling and was asked to give my name and number which I gave to the operator. Waited until the following Monday, still no call back. So on Monday, June 8,2026 I called again, told the operator what happened and I still needed to make an appointment. Her was response was not, sorry for the delay or your inconvenience, but instead she went immediately to name, number and the earliest date I have for you is August 2026, 3 months after my original date. This is terrible customer service. Through no fault of my own apparently I have to wait 3 months because of a computer problem on their end. If I waited until under 24 hours before my appointment they would have tried to charge me. Not even so much as an if they get an opening they will call. Nothing and a very dry attitude about offering any assistance for their poor customer service. During this interim between now and August I need to find another eye doctor's office. I pay good money for services but apparently that doesn't matter to Virginia Eye Institute no matter how big or beautiful their buildings are, it should be more important to provide good customer service and patient services.

    Eye glass part of this business is incredibly slow…read more The parking lot has 3 very jarring speed bumps that are rough

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    Virginia Eye Institute
    Virginia Eye Institute
    Virginia Eye Institute

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    Tabassian Ali R MD PHD - optometrists - Updated August 2026

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