This is the reason I LOVE supporting small businesses. I have been going to see Dr. Tiwari since I…read moremoved to Richmond years ago. Family Eye care of Virginia gives warm vibes. It's giving someone might be making a pot of fresh collards in the back :). The office feels like your oldest aunties house, which I love. Some may say it's dated, but I disagree. It's one of those feelings where you're like this place has GOOD BONES. More importantly, if it ain't broke don't fix it. When you walk in you're greeted by the receptionist (his wife I think). She gets you checked in and you wait in the "front parlor", for them to call you back. When I was taken back to the office, I was reminded why I love coming here. The huge eye machine they use is my favorite color pink and it takes me to a place of shiny and new COULD NEVER!! Dr. Tiwari is a great listener. I never feel as if he's rushing, he takes his time to converse with you and go over your exam thoroughly. We always have wonderful conversations, and I feel comfortable asking him anything. I def recommend and will continue to go back. PS they do have a 2nd location in Petersburg. PPS -- you know I couldn't leave a review without letting y'all know: The bathroom is clean and smells fine! You certainly can use the bathroom at this establishment -- and parking is in the back :)

After waiting for three weeks for my glasses I called (they didn't call me when the problem arose)…read moreand they informed me that the supplier could not find them. They finally found them and it was gonna take another 7 to 10 business days I have not had a very great experience with his eye doctor. Well not the doctor but his office. Disappointed in chesterfield!!!

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

Dr. Fripps is great! I found her practice last year in searching reviews of course, and even better…read morethat it was close by and convenient. It's always very easy to schedule appointments and you can literally take a visit on a lunch break, as she is efficient and honors appointment times. So much respect for doctors and practices that try their best to stay on time and respect your time as well. All of the staff are friendly, they do a great job explaining what to expect, and it's no frills billing that you pay during your appointment time. Aside from my routine eye exams, Dr. Fripps has excellent chair side manner and holds space for you to address any questions or concerns you may have with your eyes. Then not only does she make recommendations, but also tries to give 2-3 recommendations in varying price points and locations (online vs retail) for whatever budget you may be hoping to stay within. This is one of those places you almost wish you visit more than once a year or so, but it's a welcoming practice and she remembers little details about you even though visits are infrequent. Highly recommend!

Dr. Mia Fripps is committed to outstanding customer care, ensuring thorough exams and asking…read moreinsightful questions. She takes the time to discuss your overall health and how your habits impact your eyes. During my visit, she emphasized the importance of staying hydrated and suggested allergy eye drops, which have significantly improved my eye comfort--I no longer experience the tiredness or dryness I used to. The entire staff at her office is equally attentive. Overall, it was a very positive experience, and I highly recommend her practice!

I had a pair of metal frames from ForEyes that I had broken, and I couldn't afford new glasses. I…read morecame in not sure what to expect, but what I got was wonderful customer service from a family owned business and walked out paying only 25 dollars for plastic frames that Sheila had searched boxes and boxes for nearly an hour trying to find some that fit my lenses. She literally saved the day. I will be going back.

Outstanding customer service! They went above and beyond to make sure my glasses were repaired…read morecorrectly, even taking extra time to get everything just right. Everyone was incredibly friendly, accommodating, and professional. I truly appreciated the care and personal attention. Highly recommend!

I've loved being a patient at Grove Eye Care. You know how everyone has a doctor visit they're kind…read moreof afraid of? Eye doctors used to be that for me, but after my experience with Grove Eye Care, I feel much more confident and relaxed. I had my first visit back in 2023. I was looking to start wearing contacts and to get a new glasses prescription. Booking an appointment was easy. My first visit is a bit of a blur since it's been over a year, but I did have main takeaways. Whoever it was that guided me in how to put on contacts was the kindest and most encouraging person I've met. In my experience, a lot of eye doctor visits have involved inpatient people (I can understand because I would feel inpatient hearing the same six letters over and over again). I did not feel this way with my contact teacher. She was there to support me and made me feel welcome. I highly recommend getting contacts here. The contact experience involves getting the right prescription for you with a doctor, learning how to put them on, getting trials for a week, then returning to see if you'd like to order them. I have VSP which helped with the cost and have enjoyed the Bausch and Lomb Infuse 1-Day contacts. As for eye exams themselves, on an annual check-up this week, I did have a more impatient examiner, who didn't really explain all the machines to me which I didn't mind as much because I felt more confident, but had wished she told me when bright lights were flashing. They have a machine you can pay extra for so you don't need to get your eyes dilated which is nice. My first examiner in 2023 did explain everything. I think you just need to ask. My doctor is Dr. Schwartz. She helped me with my contact journey as well as treating headaches and dry eyes. She's very direct and to the point and can answer any questions you may have. I've enjoyed having her as my doctor. During my visit this week, I explored possibly purchasing new glasses/lenses at the shop section. It was a bit out of my price range, but do know you can get your prescription for free and if you need the distance of your eyes it's a $10 charge. If you're feeling uneasy about eye doctors, this is a great place to feel more confident and comfortable with them. The parking is easy here with a lot out front. It's near Carytown. And there is a gender neutral single stall for bathrooms. I highly recommend.

Everyone is so kind here, and my appointments go super quick without feeling rushed. (No waiting on…read morethe doctor for ages!) I appreciate how the doctor shows you the scans of your eyes and explains the different things he's looking for and why. Have been seeing Dr. Levy for years but he recently retired. Now seeing Dr. Wong and still getting the same great service!

I have been coming for several years now and I am well pleased with the staff and the examine by…read moreDr. Shows was thorough. I would definitely recommend them.

I've been coming here for a few years, always get treated great by the entire staff. Friendly,…read moreprofessional, accessible.

Dr Dalton and staff were professional and attentive. Upon arriving I was greeted by friendly front…read moredesk employees. The wait was less than 5 minutes. The examine from start to finish was detailed and thorough. Examine equipment was up to date and clean. As a matter of fact I saw it cleaned before and after use. The optical center is staffed with knowledgeable and talented professionals. The manager evaluated my prescription and insurance and made some wonderful eyeglass suggestions. She has many styles and top rated manufacturers to choose from. I did not feel rushed, but felt comfortable trying on many different styles and colors.

When you move to a new city, you have the joy of finding everything new. When you are vision…read morechallenged...that means a new eye doctor. This place was recommended by a co-worker and was everything she said it was. Very efficient, professional, thorough and competent. I had Dr Stoller who was great to work with. I would highly recommend this place. You get in and out quickly and they have great customer service.

Update: They did refund my total cost. Got 3 pair of…read moreglasses - reading, sunglasses, regular ones. Went back a couple hours. Regular glasses broke as sales person were cleaning them-didn't have anymore of that style in stock so was told to come back Monday and they would have another pair. Reading glasses and sunglasses were good - at least I thought so. After leaving on the way home I picked up the sunglasses and they feel apart-WTH!

Excellent customer service and products! Caring and qualified staff! Definitely highly recommend…read morethem!

Derrick and Ms D at the front desk and THE BEST. Their the only reason I go to that locationread more

They could sell NEW frames and not sell the store displays models as the finished product to…read moreconsumers...that would be a start. They could also call the customer telling them that the glasses are ready instead of the customer having to call them to see if the glasses are ready...

I had one of the most frustrating experiences ever with this store…read more Two months ago, I brought in my own eyeglass frame (barely worn) to have lenses fitted. After waiting more than two weeks with no update, I called to check, and only then did they tell me my glasses were ready. When I picked them up, the prescription was completely wrong, so I had to redo the exam and order again. This second attempt was even worse. After another month of waiting--and multiple calls where the staff gave me confusing or evasive answers--they finally admitted that my glasses had been lost in transit. When I went to the store for a solution, here were my options: 1. Choose a replacement frame. At first, one staff member told me I could pick any frame from the wall. Then another restricted me to only the $129 section, and if I wanted something better, I'd have to pay extra. This made no sense--my original frame was higher quality and definitely not plastic, and it was their fault it got lost. Why should my choice be limited because of their mistake? 2. Request a refund. But not immediately. I'd have to wait until the manager came back from vacation to approve it. And given they already lost my glasses, I had no confidence they wouldn't "lose" the refund check too. The excuse was that it wasn't the store's fault but "the lab's" fault--as if that makes a difference to the customer. 3. Wait for the manager. The staff said they couldn't make decisions without her, and they refused to call her because she was on vacation. A store of this size with no backup system or delegated authority? Completely unprofessional. Bottom line: They took my money upfront, wasted months of my time, lost my property, and then made me wait even longer for a half-baked solution. Customers should not have to sacrifice their time because of the store's mistakes. If you want fast, reliable service, and accountability when things go wrong--this is not the place.

I've been wearing glasses for 20 years and the for the time ever, my glasses broke! Luckily, when I…read morevisited there was only one other customer in the store. Mr. Harold quickly offered to assist me, assessed whether my glasses could be repaired (they could not), and let me know my payment options. He was extremely patient and thorough when explaining the benefits of paying out of pocket rather than using my insurance since I was due for another eye exam in a few months. Luckily, I was able to get the exact same style of glasses and use my same lenses. I am only docking one star because of the cumbersome checkout process where, with their new payment system, Mr. Harold and his coworker tried over 4 times to remove the taxes from my purchase, to no avail. Nevertheless, I appreciate the customer service I received and the frequent updates from Mr. Harold since my glasses was taking longer than he intended to repair.