Say ahhhhh! We love Dr. Herrera! He's not only professional, but he's personable. His expertise…read moremade my daughter and I feel confident and relaxed while getting her wisdom teeth out! There's nothing acci-"dental" about our choice of oral surgeons! Check in was easy breezy and we didn't have a wait at all! She was taken back immediately and the assistant set her right at ease! Getting any procedure can be daunting, so it's reassuring to have a great staff that cares! What are dental x-rays called? Tooth pics! The office itself here in Brandermill is soothing with shades of rich bronze and muted gold... it's super clean and chill. There was a sign that said no food or drink, and I really wanted to sip my Aqua Panna water, but alas, I held off. A word to the wise, come here for you wisdom teeth issues, or any oral surgery. You'll be in good hands with Dr. Herrera, and that's the whole tooth and nothing but the tooth!

I visited VA oral and facial surgery twice for two different procedures ,and each time the service…read moreI was offered was excellent from both Dr.Watson and the staff. The staff is very kind ,and Dr.Watson every post -procedure , he had personally called to check on me . (which I greatly appreciated!) -Fadzi

If this business is interested in a public perception of valuing patients and providing good care,…read moreDO BETTER. In booking the appointment for urgent dental care, I confirmed with the scheduler that the practice takes my insurance (high level federal employee dental coverage). I was informed when I arrived for my appointment that they do not take my insurance and was asked to self-pay instead. I canceled the appointment on the spot. Problematic on several levels: 1. Waste of 2 weeks to address an urgent dental need when another practice could have been found. 2. The possibility that treatment will now cost more because of further delay. 3. I had to ask the business manager *not* be charged for the scheduled visit. 4. The business manager, who was nice and listened, seemed surprised at my experience because "the practice takes very few forms of insurance". Nice. 5. Taking time off from work unnecessarily. In a climate of the corporatization of health care-- not a good look if the goal is to convince the public that the business cares about the community it "serves".

I went in for an evaluation without insurance. I was told when I called the eval would cost $125…read more When I was checking out at the appointment I was told I would be billed for my eval when they billed for the surgery. I elected not to have the surgery with them because of the cost being most expensive than two other practices. I received a bill in the mail for $215. I'm now being told that's their prices because I elected to not have the surgery. They charged me an extra $90 for a "limited" appointment in the middle of a health pandemic. Proceed with caution. They do not and will not adjust this bill.

Great. Everyone was friendly and for a dental experience I will definitely return. Very up to date…read more equipment etc which makes it a little more bearable.

I had a terrible experience at this dental office. Before my procedure, the financial coordinator…read moregave me an amount based on my insurance and asked if I wanted to proceed. I agreed, and at checkout, they circled another amount, telling me, 'You do not owe this. I paid the amount they instructed. They did not tell me that I should expect to receive another bill. A month later, I got a bill for that circled amount. I called, and we played phone tag. They finally left a message saying it was a miscommunication and that after insurance adjustments, this was the real amount I owed. I planned to pay at my next appointment, but instead, they sent it to collections. When I got the collection notice, I called the office, explained that I was going to pay at my next visit, and had been trying to reach them for months. They apologized, and I paid the balance over the phone, but then a $69 processing fee from collections was added. I told them I didn't believe I should pay that since it was their mistake in sending it to collections. They said they would follow up by email or call if it was an issue, but I never heard back. A few months later, I got more text messages from the collector. I called them again, and they said the dental office never updated them that I paid. I called the dental office to tell them they needed to inform the collector, and they said they would. Within an hour, they called me back and said, 'Yes, we figured it out--it's still that $69 fee.' I told them again that I didn't believe I owed it and that they never followed up as promised. I asked to speak to a manager, who apologized for the miscommunication and said they would do extra training for their financial coordinator, but still insisted I owed the fee. I told them I didn't feel I should pay it and to cancel my upcoming appointments. This was my first visit at this dental office, and I don't think they care much about their clients after the way they handled this situation that they cause based on their miscommunication and poor follow-up. I have never experienced anything like this.

Just visited Bright Smiles today and couldn't be happier with me experience. The staff is friendly…read moreand accommodating. The facility is clean and nice. And Dr Van was amazing to work with! They squeezed me in, got a lot done in a short amount of time, and set me up to streamline future visits. Can't recommend them enough!

I have to say this office needs to be shut down. The hygienist who cleaned my teeth was extremely…read morerough, like a bull in a China shop and my gums were bleeding. The bull dogs at the payment desk are worthless. When I asked for a printout of the charges and a break down, they were unable to provide it. All I got was a piece of paper telling me what I owed period. They couldn't explain anything only that this is what I owed, period end of discussion. I ended up going to going to Dr Gardener by default after Dr Reed moved back to California. They tried over charging me for my bridge by charging more than the insurance paid and then argued with me. Dr Gardener is about as friendly as rock. I needed a bridge and they make them in the office, and you come back that afternoon to have it put in. These crowns are rough and never feel clean even after brushing. I had a single crown done before I had the bridge put in and I went back 5 times to get it adjusted. I explained the problem I was having, and they never got it right. I finely gave up and went to a new dentist, and she fixed it correctly. Sadly, there was a cavity that was not taken care of when they did the crown, and I had to have it removed by my new dentist and a new crown. If I were you, I would avoid them at all cost.

I cannot recommend this practice highly enough. Both father and son are exceptional and caring…read moredentists. I had a Saturday emergency and I actually was able to reach someone who took the time to discuss whether or I needed emergency care. When it was determined I didn't, they fit me in right away and every member of that staff knew why I was there and made me feel super comfortable. From the front desk, to the hygienists, dental assistants, and the dentists themselves, I give as many stars as possible.

Going to the dentist is always anxiety provoking. But the Vacca family dentistry is always…read morewonderful. They are gentle, kind and very knowledgable and their hygienist is the best I've ever been to. I highly recommend them!

Aspen dental let me start by saying I loved my dentist and the staff, My problem is their billing…read moredepartment. Before any work is done they verify your insurance and then you pay up front for your treatment which I did. A month later I got a bill for 185.00 I took this bill back to the office and reviewed it with the staff I gave them the paperwork of what my dental insurance paid and the receipt of what I paid and she too said I didn't owe anything and uploaded everything to their billing office. I didn't hear anything else nor did I get any more bills until I get a text from a collection company for 185.00 so I paid it im not going to mess up my credit. But I did call the billing company to argue the point and put my dental insurance company on the call. Come to find out the billing office did not apply the negotiated rate to the bill. I am now waiting for them to return my money which they say can take 3 to 4 weeks this is unfair to the customer. As I said I loved this dentist office but I no longer trust their billing department.

WARNING! This could have been so simple. Started out well but quickly turned rude and…read moreunprofessional. Finance dept quoted me and I repeated the info and wrote it down because my reading glasses broke. Got home and printout did not come close to matching the numbers quoted. Then...the "emergency on call " number? Dr O answered/promised to return my call within an hour and didn't bother. Apparently her time must be more precious than mine. Horrible experiences. Zero empathy here. Liars and cheats. I found out the hard way. I should have paid attention to the other reviews. FOLLOWUP: Went in to get my copies to go elsewhere (lied to about this as well) -everything was going well at the ft desk..until Dr O decides to OPENLY CONFRONT ME ***AT THE FRONT DESK*** in front of employees! WHAT "PROFESSIONAL" DOES THIS?! And the "customer service" numbers that says to please contact them? I did. Twice. They are apparently there to say and do absolutely nothing. How bad can it be? It's really worse than horrible!!!