I have been going to Dr Simon for about 9 years. I had an awful deep cleaning experience with…read moreanother dentist after Dr Simon left his previous office. So I looked him (Dr Simon) up and followed him to VCAD. VCAD has gained my trust, I only have good things to say. The dental hygienists have never been rough or given me pain. They offer local or gas anesthesia if you have very sensitive teeth. On my visit yeterday, Aislin did a wonderful job with my cleaning and explaining the status of my teeth. Need more, flossin...of course... Dr Bilajl (new) did my exam and NO CAVITIES!..She was great also! Since I don't have dental insurance, I pay out pocket. I thought $150 was reasonable for clean, x-rays and exam. The office is tucked in a back corner in a commercial plaza. Plenty of parking. If you are looking for a dentist in the Midlothian, Chesterfield, Richmond area, give the stellar staff at VCAD a shot.

Avoid This Dental Office at All Costs…read more I'm writing this to warn others before they go through the nightmare I experienced. I trusted this practice because my daughter recommended it, and I regret not doing my own research. From the start, there were red flags, but I pushed forward anyway because their billing department was surprisingly efficient and had everything pre-approved. The dentist, Dr. Alexander, also had much more availability than others, which should've been a major warning sign in itself. Unfortunately, this turned out to be one of the worst decisions of my life. Dr. Alexander Simon, (or vice versa he has 2 first names) without a doubt, the most careless, heavy-handed, and clumsy dentist I have ever encountered. Despite having a good support staff, it's clear he's a micromanager who insists on doing everything himself -- even routine cleanings, which were the roughest and most uncomfortable I've ever experienced. He overbooks appointments, rushing back and forth between patients with little care or focus. I learned later that this is because when he's not here, he practices dentistry in India, squeezing in as many appointments as possible before leaving. During my implant process, I felt more like a test subject than a patient. He was abrasive and dismissive throughout the procedure, even laughing while I gagged and choked on water he flooded my mouth with. I was in visible discomfort, and rather than showing concern, he found it amusing. He repeatedly pressed metal tools against my lips with no delicacy or consideration. Once the anesthesia wore off, I was in excruciating pain that lasted far longer than normal. I later discovered that he had gashed my gumline, making it extremely painful to eat or even drink water. When I brought this up to him, he laughed again--like my pain was some sort of joke. I even asked if he'd like me to try it on him so he could understand how it felt. Despite the trauma, I continued with the implant procedure because I had already paid and assumed it was too late to change providers. About a year later, the implant started coming loose and causing severe pain. I didn't want to go back, but most dentists wouldn't see another doctor's implant patient, so I felt stuck. When I returned, Dr. Alexander Simon refused to take any responsibility. He blamed my pain on teeth grinding--something no other provider has ever diagnosed me with. I reminded him that he had gashed my gums previously and insisted he shouldn't bill my insurance again for a problem he likely caused. He casually offered to "work something out," as if that could undo the damage he'd already done. I didn't care if he offered to fix it for free--I wouldn't trust him with my mouth ever again. What's worse is that I later filed a complaint with the dental licensing board, only to find that someone else had experienced *the exact same issue*--a gashed gumline caused by this same man. It's unbelievable and infuriating. Now, because of Dr. Alexander's negligence, I need gum grafts and a completely new implant. My insurance won't cover it because they already paid once. Meanwhile, he had the audacity to bill my insurance again just for seeing me--even after everything. I'm furious, heartbroken, and honestly traumatized. I truly hope this man loses his license. No one deserves to experience this kind of incompetence and disregard for patient welfare. Please don't make the same mistake I did. Do your own research, listen to your instincts, and stay far away from this practice.

I've been seeing Dr. Greg since I was 3 years old and I can 100% attest to what an amazing dentist…read morehe is. He cares deeply for each patient! His office staff is phenomenal, they all treat you like family. He talks you through every step of the process and he is very gentle. His bedside manner is fantastic, he is extremely caring and sensitive to his work. I can not recommend him highly enough to both adults as well as children! I will absolutely be bringing my daughter here when she is of age!

I remember leaving Dr McAndrew's office in dismay for a callous comment she made, after seeing her…read moreover the span of a year for my complex case. After leaving a review of the experience, she called my home phone and threatened to take legal action. I'll never forget how unprofessional she became through the course of working with her. Never shy away from advocating for yourself as a patient.

I've been a patient of Dr. McAndrew's for probably 11 or 12 years at this point and basically grown…read moreup there. I was initially referred to her by the UNC School of Dentistry and drove from Virginia Beach/Williamsburg for 8 years or so before I (luckily) relocated to Richmond. Anytime I consider another job outside of the area I always contemplate the feasibility of returning to her for future care because I can't imagine the monumental task of finding someone else as skilled and compassionate as she is if I were to relocate. She is incredibly well-connected to other professionals in the area and knows the best specialists to send her patients to (oral surgeons, periodontists). Dr. McAndrew has gone out of her way on numerous occasions when issues have arisen to see me on a weekend, take my call after hours and ensure that when I do have a problem that I am seen the same day to develop a plan to remedy the problem. She has always taken the time to explain to me what is going on, what needs to happen and what the options are. She routinely communicates with other providers to make the network of care seamless. There was even an instance where she met me over at another specialist's office to facilitate having a procedure done so that I wouldn't have to travel back and forth. Prosthodontics for Dr. McAndrew is a true art and my friends nor other dental professionals are aware of the scope of my restorative work unless I tell them or they see my xrays--it is that natural. I can't say enough good things about Dr. McAndrew... which is good since our prosthodontist-patient relationship will likely continue until she retires!

Morrison Dental Group cares about their patients. In my old dentist's office, I felt like just…read moreanother patient to them. Not really a person. Since going to Morrison, I feel like family with their hygienists and doctors. Everyone is so nice and welcoming. They take great care of you and don't waste your time. It is extremely efficient. They also talk through all of the options when they find something amiss. And since COVID-19 hit, they have really stepped up their safety procedures to prevent possible transmission: temperature checks, staggered appointment times, and hyper-attentive to cleaning. If your dissatisfied with your current dentist, new to town, or just need a second opinion. Give Morrison Dental Group a try.

They told me insurance will pay everything then scheduled my appointment. After the appointment is…read moredone they sent me a bill saying that insurance won't cover it and I need to pay for it out of pocket. I called front desk but front desk said it's my own responsibility to verify insurance (seriously?) then they just hang up on me. Then I went to the office the front desk told me the same thing and ask me do I want to pay. Eventually the head of billing corrected it for me. I suggest that if you go ask them to put everything on paper. If they told you insurance will pay on the phone that does not count. They need to put it on paper

I've been going to Dr. Elias for 23 years, and I couldn't imagine going anywhere else. The staff…read morefeels like family and I always look forward to going. My husband was scared of the dentist growing up and into adulthood, until I introduced him to Dr. Elias. He and the hygienists are all so gentle and make sure we are always comfortable. I look forward to bringing my future children to Dr. Elias one day and I'm so thankful he has made my family's dental care so easy!

Always phenomenal care and an amazing staff!! I have recommended so many friends and family to go…read moresee Dr. Elias. It's just a great way to get your teeth taken care of by a completely professional staff that make you feel like family while you're there.

Reviewing a dentist office has to be top tier mid 30s behavior BUT I do love Dr Vacca's office!…read morePrior to coming here, I've had so many bad dentist office experiences, but it's been night and day (probably why I am still using them almost 10 years in and drive an hour first thing in the morning to have my mouth violated twice a year). Shalonda has been my dental hygenist for the last while and she is so, so sweet and pleasant to see. The dental hygenists here are very gentle and will make adjustments if needed for any particularities. The team is top tier and both Dr. Vacca's are so kind.

at 7 am I went for a root canal...the first part of the procedure...at this hour everyone was perky…read moreand ready to work hard...the dental assistant was great...listening to my jokes...and preparing me and also explaining the process ...technology has advanced since the last time I needed this kind of work...the dentist was very thorough...clear minded about his work and very confident, which makes you feel positive...

They performed 2 gum grafts and did a wonderful job. Quick recovery time. Everyone is…read moreprofessional and knowledgeable.

Professional and extremely talented and knowledgeable. The office staff and technicians are…read morefriendly and helpful.

I love Dr. Bigelow, Audra and the entire staff at Midtown Richmond Dentistry! Dr. Bigelow has a…read moregreat sense of humor and has "dad joke" cartoons hung on the ceiling so you have something to look at while you are getting your teeth cleaned! They have also been great about getting me in for emergency appointments...one time I cracked my tooth and they moved their schedules around to fit me and get me fixed up! Highly recommend this dentist office!

Had my first experience with Dr Bigelow and team this week for a new patient appointment/cleaning…read more Before my appointment, Kristie was helpful with coordinating the new patient forms and obtaining records from my previous dentist. The office is in a newer space off of Staples Mill by Amigos. It is very bright, clean, and modern with ample parking. The staff were very welcoming, polite and professional. Rose, my hygienist was wonderful. She explained everything she was doing prior to beginning, was gentle, patient and friendly. I definitely want her to take care of me for my next appointment. Dr Bigelow popped in once Rose was complete to introduce himself and check my teeth as well. He had a great positive attitude, seemed like a nice guy. Didn't spend much time with him to elaborate further. Overall, I would definitely recommend this practice to those looking for a new dentist!