Reviewing a dentist office has to be top tier mid 30s behavior BUT I do love Dr Vacca's office!…read morePrior to coming here, I've had so many bad dentist office experiences, but it's been night and day (probably why I am still using them almost 10 years in and drive an hour first thing in the morning to have my mouth violated twice a year). Shalonda has been my dental hygenist for the last while and she is so, so sweet and pleasant to see. The dental hygenists here are very gentle and will make adjustments if needed for any particularities. The team is top tier and both Dr. Vacca's are so kind.

at 7 am I went for a root canal...the first part of the procedure...at this hour everyone was perky…read moreand ready to work hard...the dental assistant was great...listening to my jokes...and preparing me and also explaining the process ...technology has advanced since the last time I needed this kind of work...the dentist was very thorough...clear minded about his work and very confident, which makes you feel positive...

I had two teeth pulled didn't feel a thing, Susan and Shannon are incredible staff! Dr. Zain A…read more Hayder is the best if you need a dentist nearby he does the job! -Jamie Whitehead

Literally went in today for a simple cleaning... Was told that my hygienist didn't work there any…read morelonger and they could not see me ... They text Friday for a confirmation... Claimed they had tried to call me but didn't then claimed I was not part of their text yet I received the confirmation text on Saturday.. today is Wednesday btw... So basically I asked for my 100 dollars for cancelling... they claimed they could do that to me but not me to them....all the people in there were very disrespectful and the office manager even literally laughed when discussing the situation... Absolute joke of a business... All should literally be... Well

Dr. Castro has been my dentist for well over 10+ years. The services and recommendations are always…read moreon point. Heather is an excellent hygienist.

DR Castro pushes dental work that you may not be prepared to pay for. Also check with your…read moreinsurance yourself before getting work done. You can't trust the office to give the correct quote. you may be hit with a large bill after the procedure.

Dr. J. Crichton.... GREAT Dentist, amazing chair side/bedside manors ! 5 Stars! Highly reccomend to…read morefriends and family!

Always a pleasant visit however, staff faield to verify insurance coverage twice. The procedure…read morecost me over a thousand dollars, which could have been avoided. An online of Key Highlights "Verifying insurance coverage beforehand. (not true)

Friendly staff, clean establishment, welcoming environment…read more I was greeted by the friendliest reception and front desk staff. They all smiled and was pleasant towards me. They were speaking on the phone to other patients and kept a friendly and calm demeanor and tone. I met with the dental hygienist Amanda H. and she was so patient and kind. I expressed that I was a coward and she was so compassionate and she had a gentle hand. She explained every step of the process and put my mind at ease. After a short while, Dr. Wong came in and did his examination. He was so nice and had the best bedside manner. He was efficient and thorough and answered all my questions. This is a place that I would highly recommend.

I was beyond unhappy with my experience here…read more The good part is that it is a lovely office and a lot of the people here are very friendly. The front desk staff is amazing. The not so good part is a bit lengthier unfortunately and sort of based on my personal experience. A little back story is that I'm a disabled vet, so generally, all of my care is handled at the VA hospital. Occasionally, when they are very backed up and overwhelmed, they will outsource you to a place in town and foot the bill for it though. Enough back story... Last year, I needed to have a new oral appliance (think like a retainer) made for my sleep apnea when my old one was damaged and the VA sent me here. This place gets the referral from the VA and I have my appointment to come in to have the imprint/mold made to make the appliance. Awesome! Except... they won't make the mold until they do a cleaning. Fair enough. It has been about a year since my last one. Let's do it. But wait... It is going to be a BIG job, so they want to break it up into two deep cleaning sessions and only do half of my mouth each time. *Sigh* Okay. Whatever gets me closer to being able to sleep again. Two separate cleaning appointments later and I go back for another appointment to have my imprint made and, wouldn't you know, I have a cavity that needs filling and they can't make the imprint until after that gets filled. *Annoyed sigh* After that filling, they can't make my imprint because they aren't happy with one of my previously done fillings, and can't (or won't) make it until after they rip out the filling that is already there and redo it. *Frustrated grunt* But they handle all the insurance stuff with the VA, so I just let them do it. I am still in UNBEARABLE pain a week later. I call because at this point, I am pretty sure they messed something up with the filling because even my wisdom teeth removal stopped hurting after two days. They will happily schedule me to come in and check if they messed up... After they clear it with my insurance and receive confirmation for payment. Which was the first time I actually got upset because I am in constant pain, still can't sleep, and they are charging to see if they messed up... Everything gets cleared up and I finally get to go back in after they are sure they will get paid. Obviously they say they did everything right, but they want to schedule another appointment for me to see about a root canal or extraction. But, they will not make my imprint until after I take care of that tooth that is "not messed up". At this point, my perception is that they were intentionally drawing out services to get the VA to pay for them. Whether or not that is actually the case, I still had to reach out to the VA, who did agree that it felt like I was being strung along and was no closer to getting the imprint for my sleep device. They immediately sent me to someone else who DID make the imprint and the device and I was finally able to sleep about 1.5 months later. Again, this is just my perception of my experience here, but I am very happy that I was not the one having to pay for every single appointment, especially a follow-up when I was pretty sure they messed it up.

Chipped my front tooth and lost a filling. Called Petersburg Complete Dental Care and they got me…read morean appointment within 1 hour. Friendly staff really makes you feel welcome. Best dentist I have visited in 30 years. Fixed my tooth and it is stronger than the original and looks great. She really took her time building up the tooth and shaping it perfectly. Great job!! Highly Recommended

Dr. St George, Elaine, and Paula are the greatest. They do a wonderful, painless job. More…read moreimportantly, they are super sweet and you are not just a number on a chart. I'm moving an hour and a half away and I'll still travel back to see them for dental care! If you need a practice that treats you like family go to them!

We've been coming here for years and honestly we have no complaints. My whole family comes here,…read morekids included. Dr. Doss is great, she's attentive, never makes you feel rushed, and actually takes time to explain what's going on. If something comes up and you need to get in quick, they work with you on that too. The staff is great as well, they are all very helpful and overall just kind, sometimes that is hard to come by. Honestly if you're looking for a dentist for your whole family, this is the place, it is nice they have several locations but this location is our favorite.

I like the dentists in the practice. The front desk is lacking in customer service and…read morecommunication skills with clearly no management oversight. The front desk acts as if they are doing you a favor to speak with you. The office takes no responsibility for not calling for insurance estimates that are submitted. The response is "you should have called us". You CANNOT get a dental cleaning appointment for 8 months (even though your dental insurance provider pays for every 6 months). With 10 dental hygienists, no one should have to wait 8 months for a teeth cleaning, Avoid VA Family Dentistry and find a friendly, nice dentistry practice that can do a cleaning every 6 months -- NOT Virginia Family Dentistry.

Dr. Biggers and staff are the best. I recently broke a filling that that was done by him. The…read morefilling was done well and still had a solid bond to my tooth, but part of it broke off. Dr Biggers did not just fix it for no charge, but upgraded the repair to a porcelain onlay. He truly stands by his work. He has a friendly and experienced staff as well as up to date tools and techniques. He electronically scanned my tooth and built the porcelain onlay right in the office. He also did 2 veneers for my daughter that look so natural.

Good staff, great dentist. I recommend him and his staff. I feel confident that I'm getting the…read morebest care.