They have gone from zero to hero! The Manager Colin reached out to us from our post and I can…read moreASSURE you these guys have made the situation right! Between Laurie, Colin and yes Erin we are back on track and everything got worked out. Freightliner is doing the recall at light speed and doing a great job! This is the service we have always had with this facility in our past dealings. At the end of the day everyone can have a bad day but it's not the end of the world. Kudos to all and we will be singing your praise to others!

We should've known better than to go back to freightliner in Coburg. We've had bad experiences…read morethere every time and now I will make sure we don't ever go back there again. Last visit was to find out why our motorhome coach was leaning. It has a freightliner chassis. They didn't know how to measure to see if it was level or how much it wasn't level, so they called their techs. The tech told them wrong way to measure (we found out later at another shop). We were told by freightline nothing needed to be done, 4 hours labor and $500 for nothing, coach is still leaning. We called another shop, they said it only takes 30 minutes to get measurement and figure it out, and that freightliner did not measure the correct way. We took our coach there, and in 30 minutes we had the problem figured out!! Much much less bill to pay, and an answer!! By the way, while our coach was at freightliner, they wrecked 90% of the side of our coach while taking it out of their shop, hitting another parked truck. They didn't have a spotter and obviously didn't use a mirror. They admitted that this happens a lot and they'll take care of it, they always do. They had their next door body shop friends come over and they gave an incomplete estimate (we found out later it was an incomplete estimate) which was significantly less than actual repair estimate later. They then proceeded to harass us over and over to take our coach to their next door body shop friends because they give them a great discount (their words). Oregon law says we can have it fixed where we want. We told them no at least 3 separate times, we want it done at the body shop we have our coach at already (fixing a deer impact). Then they wanted a 3rd estimate, didn't do it, we know who we want to fix it. Now finally about a month later, freightliner is allowing our body shop to fix our coach, but freightliner wants us to sign a release waiver. I'm not signing a waiver. I may edit this later with additional information or pictures. I have picture of the whole side of our coach with the damage, but it has their people in the pic so I've left those pics out. I will get other pics taken.

Parts department was fast, friendly and efficient. Very pleased with the parts department.read more

I can't thank you enough for the job done on our Outdoors rv. Another repair shop made a mess of…read morethings. You took over and our trailer looks new. Communication was great and quality of work was fabulous.

Customer service was excellent. Erica is patient, professional, knowledgeable and thorough with…read morecommunication. I had a lot of questions, and she was always able to answer them articulately. I felt that I asked a lot of her considering this was a warranty issue/claim with an out of state business who also asked a lot of questions throughout the process, and she delivered. Regarding the warranty work, it was obviously an involved tedious repair and I feel it was repaired professionally and thoroughly. The warranty repair finish work was sloppy on the interior. Straightline took responsibility for this. I brought the vehicle back in and they corrected all issues. In addition to warranty work, I had elective paint work done and the craftsmanship was phenomenal. The color match to the factory color is beautiful. The paint warranty is superior. I am definitely satisfied with the ultimate outcome of this experience and would give them my business again.

Very prompt to get help to me! Excellent, professional, and knowledgeable; got me back on the road…read morequickly! Thanks so much for the assist!

Pro mobile service helped me when my unit got stuck in Oregon. He came out and got the air system…read morefixed. then was kind enough to advise me the the unit needed more work and told me to swing by on our way back. he completed the job that was left with the tires and got us on our way back home without trouble. I am glad we were able to find someone like him in the middle of Oregon to help us with an issue like this. I am great full for his service.

I heard about this place through a friend of mine. She talked about how they were so kind, reliable…read moreand did such a great job on her car that she fully trusts them now as her go to mechanic's. I went right away, my brakes and rotors were completely messed up to where I was having a grinding sound when driving. Thankfully, when I got there, I was reassured that it would be within my budget to fix the front brakes. They also were super kind and understanding and allowed me to use their loaner car since my car had to be worked on and I didn't have the funds to pay within the same day. I'm very appreciate of this company and they have gained a forever customer with the service I received.

Honest, fair and reasonable service. I was really appreciative that they evaluated my vehicle and…read moresaved me $3,000 I might've spent elsewhere because it wasn't needed. As a woman, I've had more than my share of mechanics assume they can take unfair advantage. A fair estimate was provided on all proposed work for me to agree to prior to having work done. Brian was a gem and especially appreciate his recent certification in child car safety. Thank you for what you do! I'll be back when I have any issues.