When I originally bought stuff from them, everything was pretty good. They seemed friendly enough, and I was able to install what I needed. But when I got the set for my new bike, it's been nothing but a rollercoaster of nonsense. Initial inconveniences were just that - minor annoyances. Okay I had to order using an invoice instead of through the website. No big deal. I placed the order and waited for notice of delivery. Following week I called mid-week because I hadn't heard anything and they had just printed the label. Okay that's annoying but whatever. I can get it a bit later than I expected.
When the package came, I was a bit surprised to find part of the engine guards poking out of the top and taped up. It seemed alright, but it still concerned me. I pulled everything out, checked to make sure everything looked good and found that the engine guards were missing the hardware. Contacted them again, and waited nearly a week for the hardware to come in.
Got the center stand installed in the meantime and it seemed to work fine. Propped the bike up, was able to do some chain maintenance. But the next day when I was out, the center stand crept down and started scraping in a roundabout. Something that is very dangerous. I immediately contacted them and explained what happened. They wanted pictures, I sent them video. They said they would send a stronger spring out. I waited, but the shipping label never updated. While waiting, I discovered that the luggage guards were designed to mount with a certain luggage rack system which I wasn't using so I had to contact them again, for more hardware to be able to mount them properly. During that call, the woman was polite at first, but then became rude when mentioned that the spring was showing as having not been shipped yet (label created, USPS waiting). She was like 'Exactly WHY are we sending you another spring?' And I had to explain to her why. I didn't appreciate the attitude. I requested compensation for the hassle of everything, and they did give me 5% back from the total price.
Supposedly it took three attempts on their part, for USPS to send the package. That seems a bit ridiculous. It's far more likely they didn't send it, and put the blame on USPS. And they claim they reused the shipping label for the other two. I've never heard this being a thing before. If it is, then maybe I'm wrong but it's unlikely.
Finally after the spring and hardware arrived a couple weeks later, I was able to install it. It doesn't bounce up, but it keeps it retracted which is all I want at this point.
However another issue came about after installing the luggage guards. I was riding, and in a turn heard scraping and thought the center stand must be creeping down again. When I pulled over, I discovered the stand wasn't even retracting all the way up because the luggage guards blocked it from doing so. Another huge hazard.
While I was out that day, I spoke with a friend at a motorcycle store; someone who has been riding far longer than I have, and she was shocked at how low the stand was because of the luggage guards. She stressed how dangerous they were, and advised me to be careful on the way back home. I took them off needless to say, and have since packaged them up for return.
An email was sent along with a picture of the issue. I explained I wanted a return label, and a refund for the price of the luggage racks. The response I got was 'We've forwarded this to our technical department.' Which is not what I want. I want what I originally requested. A return shipping label, and a refund.
I'm tired of being dicked around. And I've heard a slew of horror stories from others. Wish I had known before I bought this set. This has been an absolute nightmare.
As a note - Anyone tries to blame this on Covid needs to know that I had ordered parts for my other bike when we were in full blown lockdown. There's no excuse for the issues when everything with the other bike was fine during the height of the pandemic. read more