I have used Boost for approximately 10 or so years. The monthly fees are low ($5 less if you use…read moremonthly auto payments). I get decent help on at an H Street, NE location but I like checking out products at other stores. This Boost is in a strip mall. It isn't crowded and the employees are nice.

Didn't get what was agreed to, staff technical expertise poor. Customer service cold to warm. Next…read morepurchase Winchester Verizon owned store. Never had an issue there.

When I walked in there I had talked to a service rep two days prior over the phone and they told me…read morehow they could help me. But when I walked into the store, the man behind the counter (the manager of the store) told me that he couldn't do that. I asked him to read the notes from the service rep because the service rep told me that they could and that if you guys tried to steer me in another direction to read the notes, he still refused to read the notes. And then my boyfriend was talking about how best buy was screwing him around and the man said "Dude best buy will fuck you over every time, I'm talking no lube no nothing just going straight in" For a business establishment that is NOT something that you sit there and say to your customers on top of not helping them how they were promised. When the other employee got back, the manager instead of finishing helping me like he should have he just got up and left for the day leaving the other employee to take care of me. Which I didn't mind, he was a lot nicer but the fact remains that is not how you treat a customer and that is not good customer service. Next time I need something I will drive the 40 minutes to Front Royal so I don't have to go back to that store and deal with that kind of service again. I walked out still getting a new phone but paying way more than I was told I would a few days prior with a service rep over the phone.

The absolute BEST customer service. Not only did he stay after hours to save my phone data he gave…read moreme a loner phone until my new one came in. Excellent service and great prices.

I was getting the battery in my laptop replaced. They had very timely service, literally within a…read moreday or two. They were super communicative and helpful over the phone. They made sure that I knew the entire process and I had updates as the status changed. Very grateful for their help and I highly recommend you look to them to help fix a computer or other electronic.

I took my iPhone 14 Pro Max to GUI in Winchester on July 6 after it developed the "white screen of…read moredeath." The phone still responded to touch, but the display was completely white. They replaced the screen, and that issue was fixed. Over the next week, I started noticing problems that I had never experienced before the repair. During phone calls, if I held the phone to my ear and then pulled it away to switch to speaker so I could look something up or use my phone while talking, the screen would stay completely black and I couldn't access it. The only way to use my phone again was to wait until the other person hung up. I also stopped receiving wake-screen notifications--the phone would vibrate and make a sound, but the display wouldn't turn on. Before going back to the store, I waited a full week to make sure it wasn't a software issue and even reset my phone, but the problems continued. I went back on July 13, and the technician gave me two options: leave my phone for a couple of days for diagnostics or replace the screen again. Since I couldn't be without my phone because of doctor appointments, bills, and other responsibilities, I chose to have the screen replaced again. When I returned today ( July 18) to finally leave it for diagnostics, I was told that a diagnostic test had actually been done on July 13 &' everything came back normal. This was never mentioned to me at the time until today. The technician then said he never told me diagnostics would take a couple of days only a couple of hours, even though that's what I understood from our previous conversation. Instead of offering a solution, he suggested I just buy a new phone, even though I have an iPhone 14 Pro Max, which isn't an old device. I paid $208 for the original screen replacement, and every issue I'm experiencing started only AFTER the repair. I left feeling like my concerns were dismissed and that I wasn't being taken seriously. The technician came across as rude, and I was disappointed by the lack of communication, accountability, and customer service. I simply wanted my phone fixed properly and my concerns addressed.

Have had to contact Jesse a few times over past few years due to periodic computer matters and he…read morehas always been prompt and professional in his responses. Unfortunately for me some of these matters have come up on the weekend and he still contacted me! This is going "above and beyond" in my opinion and the reason I will only call him with a computer issue. In addition to being prompt and professional he is also very knowledgeable and personable. I definitely recommend Jesse for any computer issue(s)!

Excellent! Jesse helped me get my scanner operational with quick perception of the problem and how…read moreto fix it. It was the first time he had worked with my set-up, so he also did an overview of my desktop and cleaned up a lot of messy things on it. I was favorably impressed with Jesse's professionalism, clear communication, demonstrated expertise, and cheerfulness. Not that I want to have tech problems in the future, but I feel far less anxious knowing that Jesse is there for me!

I wanted to replace the graphics card in an HP EliteBook 8540w laptop. I requested estimates for…read moredoing the work. Given those who responded, Craig 's estimate for cost and time required to perform the work was the most attractive. As for the time required to perform the work, around lunchtime on 6 February 2020, I handed it to him and around lunchtime of the next day, I got it from him. As for the cost, the actual cost was less than the estimated cost. I inspected and tested the product (my laptop), it looked good and passed my tests. In conclusion, for service performance and product quality, I gave him five stars.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

Impressed so far. Only giving 4 stars due to my limited…read moreexperience, thus far. I had contacted a printer repairman via Yelp on a noisy old MF printer. I had prior experience at a prior residential location with the other vendor, but Yelp offered to reach out to other repair options and The Eldest Geek was among those. Craig reached back out to me right away, like within minutes, *on a Sunday*(!) with a significant amount of helpful info. I ended up going with the guy I knew for my printer, which is fixed. But, at the appropriate time when our current home remodeling project is completed, I will definitely be contacting The Eldest Geek for info on small home wired network configuration and other WinPC (and possibly Linux) related services.