Went to the store on 7/21/25 to upgrade our phones. Spoke with Lee Macho who was very…read moreknowledgeable about phones, plans, the various add on options. He explained everything. Most importantly, he made sure we were satisfied with our purchase.

Love Love Love this store! I bought my phone months ago, but still need technological help once in…read morea while. Tyler and all of the guys at this store always help me without making me wait. They didn't push to sell me a new phone or laugh when the battery of a brand-new phone died while I was on vacation in Cape May. Hello, I'm a real estate agent I'm always at work AND NEED CONTINUOUS Communication with my clients. The service is impeccable. I do not cut corners to save money. So, when I spend it, I expect the best. This store ALWAYS DELIVERS! Thank you. You have my undying loyalty!

Awful experience at this store today. Bounced around to three different staff members, and all…read morethree were dismissive to the point of rudeness, unhelpful, and gave conflicting information. We've been with AT&T for 34 years. Don't go there. Had to give at least 1 star rating; Yelp should allow zero stars.

They do not answer the phone! Call them and it just hangs up on you! Stupidness in this day and ageread more

They had to order a part for my phone which too 7 days way to long to with my iPhone the could been…read moreover night delivery I'm still waiting

I brought the iPhone 17 Pro Max in May and a month later my screen started glitching out and…read moreflashing a bunch of colors like crazy. I went into the Apple Store in Cherry Hill because T-Mobile said since I have Apple Care/Insurance/Warranty, any problems with the device is handled with Apple themselves. First off, when you get in there, all the employees ignore you and act like you don't exist and you have to try to find one who "appears" to be available and ask them to help you. The representative who assisted me was named Sully, a white guy with long blonde hair, I showed him the video of the first time my phone started glitching and he ran a bunch of diagnostics, which did a whole bunch of nothing because everything came out positive, and he concluded that I needed a screen replacement. Of course the screen replacement can't be done the same day, like they don't have a bunch of employees in blue apple shirts walking in and out their back office door every two seconds, so I had to find time out of my already busy and booked schedule to make an appointment to bring my phone in and be phoneless for four hours while they replace the screen. Well, they replaced the screen and when I went to pick it up, they again ran their little diagnostics to show that everything was ok with the phone. One week later and my phone screen starts acting up again and this time it won't stop. I went a whole 24 hours without being able to use my phone, and the same night it happened, I scheduled another appointment with Apple Cherry Hill the following day so I can get my phone fixed, let alone replaced because the fact that this happened TWICE on a brand new released phone is insane quality control. The representative I spoke to this time, Norety, was completely unempathetic to my situation and looked like helping me was the least of her concerns. She was full of hot air and spoke with more confidence than she did knowledge. She concluded that even though the screen was replaced, it's actually the logic board that's the issue and needs to be replaced. Why wasn't the logic board also checked when doing the initial screen replacement if both are hand and hand with the screen glitch? Heaven knows. I then asked her how long would it take for me to get that replaced and she said since they don't have the part in store, they have to order it and wait for it to come which would take 3-5 business days. When I asked does that mean I have to go another 3-5 business days without a phone? (IN THIS DAY AND AGE MIND YOU) She said yes. When I asked if there's anyway that she can call other locations and ask if they have it in stock so I can make an appointment with them instead to get it fixed, she said No and they don't call around other stores asking about their inventory because that doesn't mean they'll reserve that part for me. Interesting, because I've done so much research and NOBODY has been having this issue with their brand new iPhone 17 Pro Max, but I told her to do it anyway and she "did". I'm sure she just went to the back and twiddled her thumbs for a couple minutes while I looked stupid sitting in the middle of the Apple store with my phone flashing a bunch of different colors. I then asked her if I could have a temporary phone and supposedly they don't give out temporary phones so I was just out of luck. When I told her at this point, can I just order a replacement phone and not worry about getting it fixed because CLEARLY the phone itself is the problem and not all these random parts they keep bringing up and saying is the problem, she told me I had to call AppleCare myself and they'll help me with the $100 Nonrefundable express replacement. WHAT ARE THEY HERE FOR IF IT SEEMS LIKE I HAVE TO DO EVERYTHING MYSELF WHILE THEY PROVIDE NO IMMEDIATE SERVICE??? I called AppleCare and there's actually no $100 express shipping (shocker!) and that I actually have to pay the whole price of the phone ($1770) and once Apple receives my damaged phone, they'll refund me back the money. Such a joke. Those two employees represented Apple terribly

Amazing service great people. Fast service same day pickup. So thankful for your help!read more

Great expierence overall! Came from t-mobile insurance and they were very quick and helpful. I was…read morein and out with a phone within an hour. Definitely recommend!

Great service and reasonable prices! The technicians are thoroughly knowledgeable and experienced…read moreto service their customers needs.

I am a customer for life! They are knowledgeable and very quick to repair any problems…read more I have been going to them for very many years and have always been happy with them. Our entire family go to them for our needs related to our computers. Steve Horovitz

Went to them to upgrade our phone and and see why our bill is high. super professional! super…read morepatient! I will definitely go back to them!!!

Seemingly nice enough, but their unscrupulous tactics and general demeanor after I returned have me…read moresoured on any "authorized retailer." If you're in search for a new phone, provider, etc., don't stop here. Initially, I made a mistake common of many folks, going to a kiosk labeled "Verizon" without realizing that it was an "authorized retailer" designed to siphon just a little more cash out of you on top of the usual. After initially being very nice, many phones were not in stock, and added services (insurance, data transfer) were added essentially without consulting me. After I realized what was occurring (namely the data transfer) I asked them to stop because it wasn't necessary (all of my data is already in the cloud and I can add apps like any brainless idiot without paying 30 dollars). Other charges were added to my bill that I did not realize until I contacted Verizon. Finally, they often do not have sales which match or are the same as regular Verizon stores. So, next time you need to go to "the verizon store" make sure you find a real one and not this garbage store.

This business opened up recently in NE philly... The rep fixed my iphone 6s' screen for $55 in less…read morethan 15mins The rep was really nice, smart, and offered me a guarantee -if there was any problems I can bring it back Will be referring friends and family here!

Khem Tech Repair provided outstanding service after my experience with another repair shop left my…read morephone in worse condition. They not only fixed the damage caused by the first shop but also informed me of features I wasn't aware of, all while being incredibly courteous and polite. Repair were complete the same day. Highly recommend their services!

Excellent customer service and stellar support, my IPhone 14s was immediatley fixedread more