Recently my niece and I went to the Store located on CR 200; she was going in for a new upgrade and…read moreI was only looking. The service rep, Ray, was very professional, knowledgeable and treated my niece with respect and should her the $100 bundle deal. So I decided to upgrade my paid off iPhone 8 and go with an iPhone 11 Pro (Dereck) was the one that helped me - he fast and thorough and told me step by step on what to do when I receive my new iPhone! Thank you both to guys as they demonstrated a personal and customer service experience!!!

This Verizon store location,use to be good and on the top of their game ,but the one guy (Larry…read more)that knew what he was doing was promoted and moved to another store . This store has really went down hill with costumer service. My husband and I came in and bought new iPhones and spent 2000 or more on phones and after the girl got my money she moved on to new customer. Did not put phones in bag, or print out receipt , when asked about it she claimed the printer was being wonky and sent to email. She did not put phones in bag, or ask us . She made us feel like as soon as she got our money she was done with us. Will not go back to this location.

Date: 01/12/2022 To:…read moreJohn Stankey (CEO), Angela Santone (ExVP HR) Reference: Excellent Customer Service and Professionalism Please make note that the following AT&T Store Associates (4405 SW College Rd, Ocala, FL 34474) needs to be commended on their excellent people handling skills in providing me and my Service Canine Rio (aka: RioTheBorzoi) with the best Post-COVID cellular retail experience. If your company has an award available for this team has shown me the high quality of problem solving techniques, clear communications and personal due diligence in rectifying all my transportation needs. Bianca Mike  It is this customer involvement that makes your organization a leader in the industry. "Store of the Month". I would like to especially recommend that they receive special recognition for their merit during these times of corporate recovery. I find that the foundation of AT&T success is directly attributed to this kind of leadership performance.  I now know why your organization has the reputation as an industry leader and the relentless pursuit of perfection Cheers! Frank B

Customer service has been consistently horrible at this location. I have gone there to transfer…read moreservice because they would match a competitor and had so many hassles as they kept messing up every so for month and had to manually fix it, was not into helping or servicing people overall, knowledge overall was very poor and the coverage of service areas are very poor. AT&T is definitely not a service provider for those that need a wide service area as their coverage regardless of what they say and the map that shows the coverage areas say because when you actually get their service, it will be spotty in the areas where you think should have no issues with service. We are paying a little less than Verizon but had we known what we know now, we would pay the higher price for being able to have strong frequency in our own house and the ability to use the phone everywhere other than remote areas. Plus their customer service is the worse ever!

Great service from the moment I called the store to inquire about replacing the battery in my car…read more When I arrived, Andy helped me right away with the purchase of the battery I selected. He was very courteous, knowledgeable, and took the time to answer all of my questions before completing the purchase. Ashley handled the installation of the new battery, and she was just as courteous and prompt. She had the new battery installed quickly and efficiently. I couldn't be happier with my decision to choose Batteries Plus! It was a great experience from start to finish, and the price was very reasonable as well. I highly recommend this store for their excellent customer service and professionalism!

Prices were reasonable and service, including installation of a new battery, was right on the money.read more

Wow! Sun 07/26/2026 12:00 noon. We just had an odd experience at this location. Sunday at opening,…read morewe were the first ones in the store. The girl was very knowledgeable and was helping us when someone else came. She excused herself to help them, which was OK as we were looking, but then as more people started coming in the store, she was not coming back to help us.. at the point where there were four other customers besides us in the store, my husband asked her to come back and help us and with an attitude she said that there were other people in the store to help. We told her that we were there first and her reply was well. I can't ignore everyone else.. we replied well you're ignoring us and we were here first at that point she told us to get out of the store and to come back when someone else was there. I don't see any situation where that would be acceptable for an employee to tell customers to get out of the store.. we will be contacting corporate

To: James Hauslein (CEO), Maureen Laminsky (VP HR)…read moreReference: Excellent Customer Service and Professionalism Please make note that the following Sunglass Hut Store Associates (3100 SW College Rd, #178, Ocala, FL 34474) needs to be commended on their excellent people handling skills in providing me and my Service Canine Rio (aka: RioTheBorzoi) with the best Post-COVID prescription sunglass experience. If your company has an award available for this team has shown me the high quality of problem solving techniques, clear communications and personal due diligence in rectifying all my sunglass / vision needs. Ms. Saira Santamaria Ms. Alexis Rogers Ms. Robin Fontanez Shetrone It is this customer involvement that makes your organization a leader in the industry. "Employee of the Month". I would like to especially recommend that they receive special recognition for their merit during these times of world and corporate recovery. I find that the foundation of Sunglass Hut success is directly attributed to this kind of leadership performance. I now know why your organization has the reputation as an industry leader and the relentless pursuit of perfection Cheers! FrankB & RioTheBorzoi

It was a pleasant experience here. 5 stars because the lady working when I was there was so nice…read moreand you could tell she really liked her job. If you need to ship something this is a good option.

I put a vacation hold on as recommended by the shipper because I wasn't going to own the house for…read moreanother two weeks. But the very heavy packages were delivered anyway I made numerous phone calls and I double checked to make sure that online it was showing my vacation hold. It was. But they kept saying they didn't see it. I spent hours trying to rectify this to no avail. It was extremely stressful, not knowing what was going to happen to my packages, not knowing if they had been stolen, because they refused to do anything about it.