Responses by this company are borderline ridiculous. If you try to call, there is always a wait…read moretime of well over two hours. If you try to use the "chat" option, you receive vague information and are told that questions cannot be answered. When you request a supervisor, you are told you have to call to speak with someone. When you question anything during the chat, you are told that the "person" on the other end of the chat is unable to help you and will terminate the chat. If you leave a yelp review, you receive a nice note from "Jackie" with a request to send a PM with your specific concerns. Too bad Jackie doesn't exist and there is no information on how to PM anyone for actual assistance. $500+ a month for services is beyond ridiculous and you only get bots to "assist" in answering questions regarding the $500 bill and why $280 of it is all fees. Edited to add: received my notice from "Jackie" and I can send a note via Facebook or X since there is no PM option. I have neither, by the way. Also, thanks "Jackie" for reminding me that Astound suspends additional comments - forgot about that part.

I would have to say this is one on the worst customer service I have ever had. I came in there…read morebecause I called corporate to ask where I could pick up a gaming router they have brought twice to me now broken I have been paying for a year just to have normal Wi-Fi. The older man and supervisor at the front desk were hostile and try to push us out of there , couldn't ask a single question without getting a I don't know why they would tell you that I can't help you while the supervisor giggle with no help All we can do is send a tech Thursday .I could personally never hold my company's values that low definitely was My first time visiting the office and was not a welcoming Experience.

Just as the other reviews said, David was so kind to talk over my Wifi issues with me on the phone…read moreand he came up with a simple connection solution -- that worked! He knows what he is doing and I heartily recommend him for your Wifi issues.

I called him on the phone and explained my issue with our mesh system. I have used other companies…read morewithout success. He troubleshooted the issue and fixed my problem in under 30 minutes. He was extremely patient, highly knowledgeable about different technologies and has the passion to help solve the issue. I am so grateful for his service!!!

This guy and his crew did the most excellent work I've ever experienced. They went over and beyond…read moreanything you could expect, They will help you every step of the way.

Fantastic service, Raul did the best and cleanest installation of 6 Unifi Protect G6 cameras as…read morewell as organizing our Networking closet. We went with him because he had a detailed plan and communicated exactly how he would run the wires so we knew what to expect. The end result speaks for itself. Would not hesitate to hire him for future projects!

Suny, was a great help and has been there to answer any follow up questions that I have had…read more Thank you Suny!

When we decided to go with Spectrum VolP for our internet and phones we were assigned to Suny. Her…read morename actually was so true of her personality and ability to help me through any ups and downs we had with our process. She was our advocate and made sure everything was done with excellence and on time. Suny made the experience great and I wouldn't hesitate to refer people to them especially if all their PM's are like Suny.

Quality of internet: poor, I had the highest gig they provide. It wasn't even fast. I would always…read morehave problems with them towards the end of the month. Mind you, I used auto pay so the money deducts automatically. Until they received payment, my internet would always slow down by the last week of the month. When I complained about it to them. They would say, you need to upgrade your modem. I upgraded my modem three times since I was with them. I had to be with them because my subdivision only allowed them as internet and TV provider. Thankfully, AT&T came in. We switched. I don't recommend them at all. The customer service was good though. They always came out to see the issues, the phone people were polite. It's just the service and the company. Don't even waste your money and time with them.

I've been a Spectrum customer since it converted from Time Warner. I rarely have outages with…read moreSpectrum. The internet speeds are excellent. The staff has always been friendly and efficient. It seems like my neighbors with AT&T constantly have problems. I don't know what AT&T charges, but Spectrum is not cheap.