I came in as an ATT customer looking to transfer service. I was not excited by the process;…read morehowever, I was presently surprised. Tim made the process super easy. He explained everything in detail, handled all my requests, and didn't try to upsell me on anything. I left with a lower bill and new perks. I definitely recommend working with him if you visit this location.

The customer service was great from the manager to employees. They were very knowledgeable and…read morehelpful.

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

I was physically attacked by the employee/repair tech!!!…read more I brought my daughter's phone in for a replacement battery. Her phone was perfectly fine, other than the battery getting puffy. The tech changed the price quoted to me and then broke her phone. When I told him I wanted a refund (I didn't even mention the obvious ethics that he should replace her phone which he broke), he started yelling and cussing. He got so out of control that he hit me and tried to take my phone from me a couple of times. I had to take shelter and call the police.

They helped me in a bind when I broke my phone's camera. They didn't have the right part to do it…read morethe right way in a day, so they did a temporary fix, but it's gotten me by. My camera still won't focus properly, but that's on me for not going and getting the correct part replaced.

Updated review is in order. The past 3 times visits were very positive. Service is king and it was…read moreexcellent on all 3 visits. Value is reasonable / competitive, especially when AT&T coverage is the best IMHO. While they didn't have a phone case I wanted, that's okay; they had a pretty good overall selection that I imagine caters to the majority of folks. Shout-out to Nico who spent the most time with me my last 2 visits.

Avoid this location at all cost. Extremely terrible customer service. Also, will take iPhone trade…read moreins and not pay you month later even with receipt proof. I've made multiple attempts to get my reimbursement for past month including escalating to store manager. Had to drive up to location twice because they wouldn't call back. Store manager made me wait 30 minutes in store before coming out to lobby and refused to provide Regional Manager contact info when I requested. Escalating issue to corporate office.

Glad I saw Kurt 5 Star review. I was in need of a new phone and have had less than customer service…read moreexperiences at T mobile for 20+ years I was an original Dallas customer back in early 2000 when they came to Dallas. Overall I've had no problems until I go into a store then it seems to always go sideways. Not today and not at the location. In and out like I never left the couch with awesome customer service. Thanks T Mobile and thanks Kurt

Five Star Experience All The Way! The employees at this…read morestore make the experience. After years of being a Samsung and Apple guy, I decided to become a Pixel guy. When my phone came in, I brought it to the store to have them help me get it set up. I was not able to do it myself because I went from a e-sim card to a SIM card platform. I also watched how compassionately they treated a woman who came in thinking she was at a different brand of phone service store. They patiently explained they were not them, but then drew her a map to get to her carrier. She was so embarrassed, but they eased her feelings and just said if she had not come in they would have never had the pleasure of meeting her. They were such friendly and helpful people I will come here for my T-Mobile needs going forward!

I praised this location 3 years ago....fast forward to 2025 and customer service rep was not only…read morerude but of no help at all and didn't care. I can't imagine if Blake is still the manager that he would hire this guy. I drove to Little Elm location where issue was taken care of respectfully.

The store refuses to take back any returns for accessories. I bought a phone with a case and screen…read moreprotector... Tried to return the case and screen protector the next day.. Refused. They obviously do not value their customers and are extremely greedy.

Great! They replaced the back of my cell phone and it works great. very happy with the repair. I…read morehighly recommend them.

Great guys. Worked with me and took care of what I needed done without any issues. Highly recommend!read more

I am extremely pleased with this iPhone 11 repair, and the owner Philip was very straightforward…read morewith me. I honestly was not sure if my phone could be fixed due to the severity of the damage however, the owner fixed it extremely well. Mind you that I brought the phone to the store expecting that the iPhone was shattered and unfixable, but the owner was able to swap out the damaged and crushed iPhone screen with a new one. Thank you so much!! The thought of paying more than $500 plus tax at a regular Apple Store for an iPhone 11 like mine really did scare me. Thank goodness for iFix repair.

IFix? More like IBreak!…read more Went to get my battery fixed here and fast forward a month later and phone won't stay on for more than 30 seconds at a time. I took it to CPR phone repair in little elm and they pulled my phone apart and showed me how damaged my battery was and how it was just rattling around in the back of my phone. They never even peeled the adhesive off to keep the battery in place! Said my battery was not fixable and would be better off just getting a new one. That's exactly what I had to do and just can't help but feel like I got completely ripped off by this place. I'm just glad I didn't bring it back to them because they probably would have done the same thing to me and sent me home with a broken phone. Long story short just save the time and energy and go to CPR phone repair. They will save your money and technology in the long run

Did a walk in near lunch time and promptly got taken care of with politeness and humor. Couldn't be…read moremore satisfied with the service.

Sad story. This was my second experience with them. First time they replaced the broken screen on…read moremy Motorola. It was not cheap but acceptable. And the service was very good. Then I brought them more difficult task Xiaomi phone with fingerprint sensor. They told me that there are 2 options - cheaper, but without the sensor, and more expensive, but it would work as original. I have picked up the later. When the phone was ready, I found out that the sensor was not working. And there it started. Instead of admitting the mistake, they started blaming me. The lady (later she appeared to be the owner's wife) came out to the front and told that the sensor needs to be initiated after screen replacement. I asked to help me with that, but then she told that there was a water damage exactly where the sensor sat. But the phone clearly showed that the sensor was not working. I did not shout, I only asked one question - why did you lie to me and why are you lying now. The exited lady when back, saying that she would put my old screen back. Then the owner appeared and insulted me with the statement that I am not welcome there any more; that I brought troubles to their establishment. After all instead of suggesting me to adjust the price of suggest me any other kind of satisfaction, they told me to pay in full or they would put my old screen back. I had to pay but this was the biggest frustration of the year for me. I always try to support local business and this was very my disappointing. To realize there attitude, you just need to read their responses to negative reviews. These ppl know nothing about responsibility, respect and customer service.