Parsa was absolutely amazing with our needs today, and we had many! He was extremely patient with…read moreus, very insightful and knowledgeable with current promotions, and helped us set up our new devices. He even took the time to help with phone calls that we needed to make for our devices. I love Verizon on eldorado, and I will always come back!

I visited this location because I was interested in possibly transferring service from ATT. My…read morereview is 100% based on the customer service. I was greeted and helped immediately by Christian. He was amazing! He ironed out the specs of the new phone I wanted, explained the plan in detail, and made a usually long process easy. I asked lots of questions and he answered each one easily and offered many perks I qualified for. He told me he usually works at a Denton location so make sure to ask for him at both locations just in case. Excellent service!

My husband broke his screen during snow storm and got his phone screen fixed in less than 15 mins…read moretops. Great attitude from Pete. He's is there even in the harsh weather and providing outstanding service. Would totally recommend anybody to get any service done here

They seem underhanded. they don't tell you that you have to pay in advannce to order a product…read more then when you try to cancel the order they say that they cannot cancel because they don't give refunds. also, they dont give you a receipt.

Great place. Small but has everything you'd need to check out. The people who work here…read morespecifically are really friendly and you can feel as though they're real people. They don't act as if they're working a job, they're your friends and trying to help you as best they can and they're very relaxed and fun in the process. Enjoyed this place and its employees especially.

I came to this store after calling repeatedly for help. When I arrived I checked in for assistance…read moreat this location and I was told that I would be the next customer assisted. Then I watched the manager direct the staff to assist someone who walked in after me. Two staff members left and the customer who got here after me are gone and I'm still waiting.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

Sarah was amazing very informative, helpful and very patient with us even with us taking the kidsread more

Had a data issue with my phone and went to nearest location in The Colony where the customer rep…read morewas of no help and asked me what he was suppose to do about it. A few years ago I had a good experience at the Little Elm Cricket location so I drove there. Not only were they friendly, the two gals fixed the issue I was having and were happy to do it. I gave them a $20 bill for their awesome service. I'll make that drive now and by-pass The Colony location.

Chris Walker is the greatest! Super helpful, respectful, personable and just all around fun. Chris…read moremade the process of getting a new phone easy. He gave us all of our options clearly and helped us choose the best option for us. Definitely will be seeing Chris in the future for our new phones and/or devices. Do yourself a favor and ask for Chris.

They do not take customers in order. They also chit chat with other customers instead of taking…read morecare of the people waiting. A very bad T-Mobile experience. I finally left and went to a different store.