In mid June, 2026, my wife took me to the AT&T store at 12021 Dallas Parkway to gift me a new Apple…read morewatch. While were were there the staff member kept pushing us to get extra line. We made if very cleat that we had no interest in that product. There was an activation charge that didn't seem right to us since it's a blu tooth connection and not the one with the cellular option. We just got the new bill bill in and it went up $89.00. After reviewing the bill we found that there was indeed a phone number added to the watch and a monthly fee for it. We contacted AT&T directly and disputed it thinking this would be a easy fix. Nope! They declined the request and said we would have to visit the store directly. This is not the first negative experience we have had with this store.

My Husband and I came to drop off his old phone after upgrading because he was upgraded with a…read morephone with much less storage by mistake. After providing the information the store manager stated we could no longer drop off because it was past the 14 day mark. We called ATT Customer Service and they said yes it can be done, the manager then said well not here you must go to the store you originally upgraded from. While still on the phone with ATT Customer Service they stated this store can print a UPS label and provide a box to have it shipped to the original store. While the manager did print the label she said ok now go drop it off at the UPS store. We advised her that the ATT customer service stated the phone could be left at this store and they can ship it off. The manager Sheree stated she will not ship it out, if we want to return it we must take it ourselves to the UPS store. We explained what customer service told us and what the process on the label states and yet Sheree still said "I will not ship it you do it yourself".

Parsa was absolutely amazing with our needs today, and we had many! He was extremely patient with…read moreus, very insightful and knowledgeable with current promotions, and helped us set up our new devices. He even took the time to help with phone calls that we needed to make for our devices. I love Verizon on eldorado, and I will always come back!

I visited this location because I was interested in possibly transferring service from ATT. My…read morereview is 100% based on the customer service. I was greeted and helped immediately by Christian. He was amazing! He ironed out the specs of the new phone I wanted, explained the plan in detail, and made a usually long process easy. I asked lots of questions and he answered each one easily and offered many perks I qualified for. He told me he usually works at a Denton location so make sure to ask for him at both locations just in case. Excellent service!

My husbands phone was repaired in less than 30mins. Abby( hopefully I got the name right)also…read moreidentified another problem and repaired that as well. This is my second time for a different phone repair. Friendly fast service is always appreciated.

They seem underhanded. they don't tell you that you have to pay in advannce to order a product…read more then when you try to cancel the order they say that they cannot cancel because they don't give refunds. also, they dont give you a receipt.

I came to this store after calling repeatedly for help. When I arrived I checked in for assistance…read moreat this location and I was told that I would be the next customer assisted. Then I watched the manager direct the staff to assist someone who walked in after me. Two staff members left and the customer who got here after me are gone and I'm still waiting.

Accompanied my friend here to this specific T-Mobile (N. Frisco, TX) Store due to billing issues…read morethat have went on since 11.26.2021. This was the fifth time she had went into this specific Store location to attempt to get the problem straightened out. I ensured we entered the store separately, so the Employees had no idea we were together for this meeting. Or at least, at first. My friend's personality is very quiet, calm and non-confrontational. The more she explained her historical issues of her Billing and TERMINATED account, due to Porting her numbers to Verizon back on 11.26.2021, the more aggressive the Assistant Mgr. got with her, telling her, "We don't handle cancellations in store, you will need to leave and call the Corporate number. That is not something we do here, and only Corporate can help you at this point". I listened as long as I could stand listening to them trying to run her off. Then I stood up, walked over to the Counter where they all were congregated around my friend Zea. The first thing out of my mouth was, "Fella's, we have a demand letter already hammered out in hand to T-Mobile Corporate HQs, and the signatures are already on the documents and notarized. So, the BS needs to stop. Now, why do I make a comment like that right off the bat? Because your store employees Here at this store, and T-Mobile Corporate Toll-Free CSRs have been bouncing Zea back and forth since November of 2021!" Before our meeting was over, the Employee/Asst Mgr. changed their stories multiple times. Not once, in store, did any T-Mobile Employee ask my friend Zea, "Do we have your permission to share you billing and personal information with this gentleman?" Then, when the Asst. Mgr. called T-Mobile Corporate for additional information, the call was put on Speaker phone, where everyone in that specific store could hear both sides of the conversation. In fact, Billing information was discussed, Acct. Collections/Transference Date to Collections, the Name of the Collection Company, the Collection Company's contact information and all of my friend's contact information. HINT: This is a MAJOR Federal Privacy Violation. Both the T-Mobile Employees and the entire SPEAKER Phone conversation was a gross violation of my friend's Federal Privacy Rights. Additionally, there are rights under the Fair Debt Collection Act which were violated. My friend had already paid off ALL Equipment in FULL. ALL lines were ported on 11.26.2021. T-Mobile has already responded to the Demand letter we sent back in June 2022. T-Mobile USA, Inc. response documentation shows that there is supposed to be THREE PAGES to their Response to our Demand letter. Problem is, my friend only received TWO of the THREE (Supposed) response pages inside her envelop. Additionally, T-Mobile tries to make it sound like they they are doing my friend a favor. BS! Direct from T-Mobile USA, Inc. response letter dated 07.11.2022, T-Mobile is: a). [We/T-Mobile USA, Inc. are "Applying a Credit to the Account for the full amount", and, b). "Subsequently removing the Collection Fee of $32.45 as of July 8th, 2022", and c). "Additionally, T-Mobile has requested the removal of the account from Third-Party Collections", and d). "Instructed the Collection Agency to delete any Negative information reported to the Credit Bureaus relating to this account", and. e). "Please note it may take up to 90 days for the Credit Report to be updated". T-Mobile better read up on the Federal Credit Reporting Laws!! (Better not take more than 14 business day)!!!! Ironically, there is NOT (1) ONE SENTENCE within T-Mobile USA, Inc. response letter, which addresses violating my Friend's Federal Privacy Rights. Last, it also appears T-Mobile USA, Inc had some Law Firm named Willinger, Willinger & Bucci, P.C. write their response letter. Funny, I don't remember my friend authorizing a 3rd Party Law Firm to be included in her billing, federal privacy violations, et cetera. ;-) You'd think that a small law firm with (at least this is what is published) with only (11) eleven employees could ensure all three (3) response pages could get loaded into an Envelop. T-Mobile has a wake-up call coming. We love it when a large, full of themselves Company think they are above following Federal Laws. Tick Tock.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

Sarah was amazing very informative, helpful and very patient with us even with us taking the kidsread more

Had a data issue with my phone and went to nearest location in The Colony where the customer rep…read morewas of no help and asked me what he was suppose to do about it. A few years ago I had a good experience at the Little Elm Cricket location so I drove there. Not only were they friendly, the two gals fixed the issue I was having and were happy to do it. I gave them a $20 bill for their awesome service. I'll make that drive now and by-pass The Colony location.

Chris Walker is the greatest! Super helpful, respectful, personable and just all around fun. Chris…read moremade the process of getting a new phone easy. He gave us all of our options clearly and helped us choose the best option for us. Definitely will be seeing Chris in the future for our new phones and/or devices. Do yourself a favor and ask for Chris.

They do not take customers in order. They also chit chat with other customers instead of taking…read morecare of the people waiting. A very bad T-Mobile experience. I finally left and went to a different store.

These people are commission based and will have no issues misleading customers in order to get a…read morephone out of the door. Completely mislead me and caused billing turmoil. Will be leaving Verizon after almost 10 years of service.

My husband and I came into this store for the first time yesterday. We just moved to Texas from out…read moreof state and both got new phones so there was a lot to do to verify us and set up a new account and new phone numbers. We were helped by Adrian and she took amazing care of us! She navigated us efficiently through the process and asked all the right questions. Thank you!