I signed up for cell phone and wifi a little over two years ago. I was told I would get a new cell phone, which I did not need, but okay. I would also receive an iPad, again, have one, don't need one, but this one is newer and has stand alone capabilities and that is free too. Take it they said. Then I was given a new apple watch, again have one, it's free, they said you might as well take it, so I did and gave it to my son-in-law. They said it would look like I'm being charged, and then later it would somehow get it reversed and I would pay nothing for all three items. I never got a paper bill but when I finally got on my app one day two years later, I saw how to check on my bill. I looked, I had ordered "stand alone" service for my apple watch, which I was being charged for but, no, it didn't work when I was away from my phone. I see I, two years later have been making payments for the phone I did not need and the iPad I did not need and the watch I did not need and I gave away. All of these I was told were free when I signed up with T-Mobile. I called and complained and was told I would get a discount on my bill. Probably 4 months later my bill is the same as it was before. That included payments on my new phone, watch and iPad. I would never make payments on anything, even if I did want new devices, which I did not. Do not use this company, if you don't want to screwed. They are liars and don't fix it after taking the problem to customer service, if there was an error, which it wasn't, it was just a scam. I can't believe these people are still in business. Obviously, I am not the only one scammed, looking at the other reviews. read more

I too bought a phone from them and took advantage of "special" where the plan raised from my current $45/month to $65.00/month for a period until the phone was paid and unlockable. I was specifically told the plan would drop to $45.00 after that. Well I realized today for months now the plan never changed in price and now I am officially paying almost twice what I was before I did this. Now, I see the plans are all much more---they are exactly like Comcast and their rip-off, inflated, bad service, plans. AVOID THIS STORE! read more

They are very unprofessional at this location. They play music so loud, it's not even possible to hear them, very disrespectful.

No stars. Terrible customer service. Was ripped off years ago by Sprints(charging me for an extra line in "free phone" which was never used...Spent days.. hours and more hours trying to get reconciliation. Finally we did. Go back over a year later T mobile owns Sprint. Y Mobile now says I still owe lease???? For Sprint phone I sent back?? What? Awful. They are very indifferent. Did not try to help or make it right. Thumbs down. Go elsewhere. They suck the lifeblood out of you. The worst.. no notes of what I had returned? Or they just don't want to be bothered with trying to check. read more

Unethical liars. They tell what you want to hear just to make the sale. Once the sale is made then they could care less. Go to a corporate store and not this privately owned store. For months I have been trying to straighten out my bill and because of this store being privately owned creates a big problem. If I could give them a zero review I would and I hardly ever do reviews. This place wasted so much of my time and the manager is a POS! The manager should care about the customer but does not. The store and the customer is not in competition. The store should want to make things right but instead they are happy pulling fast ones on people. Thieves! read more

T-Mobile - Privately owned T-Mobile store. Terrible thieves that will lie to you and not correct problems. Horrible, Horrible, Horrible!! - Mobile Phones Near Me - Stuart, Florida

Team member Vanco made adding an additional line a breeze! He was upbeat and extremely patient; definitely a model customer service professional. read more

Hubby and I went to the TMobile 2111 Federal Highway in Stuart. We were being helped by a young lady and found out that because of a computer glitch we could not exchange our defective phone. There was another sales person named Sebastian who was annoyed that we were on the phone with a TMobile rep for 50 min. Yells from inside the office "we can't exchange the phone already" the rep on the phone was taken back and said why is he yelling. I approached Sebastian and asked him not to yell at us. It's not our fault it's a manuafacture issues. He continued to be rude and loud. I asked for the store number he did not want to say. Stay away from this store. Customer service here is pathetic. If you decide to come to this store ask for Dena. read more

Horrible service, over charged me hundreds of dollars for a one person phone plan. Thousands of dollars in hidden fees over the course of one year. Do not sign with them if you value your credit score. read more