Monica was very kind and helpful with fixing SIM card issues and getting us connected.read more

I had the pleasure of working with Jonathon this week. He was fantastic. My mothers phone wasn't…read morethat old (3 years) but she is. So the thought of buying a new phone and teaching her how to navigate was a little over whelming . She had a strange memory storage problem that me and my tech brother could not figure out, Jonathan persevered, and fixed it instead of trying to upsell us. I am a huge fan of Tmobile always have been and especially this week. Thank you, Jonathon! In addition, the store was very clean and a pleasant place to be. Again, thank you Jonathon you made her day.!

Today was my third visit, and I felt compelled to write a review…read more He replaced my screen protector, and I was out the door in about five minutes. Friendly, fast, great prices and every single time they had what I needed in stock, unlike similar shops nearby. Highly recommended.

Great response with estimate!! Fixed quickly at a reasonable price!! Integrity & good repair is…read morekey! They have it!! Will use again if need repair!

For the technology challenged, this store is an A+ in my grade book!…read more I am not a big user of cell phones, but like to have one in case of an emergency. So, about a year ago I got rid of my old cell phone with a monthly plan and bought a pay-as-you-go phone. It works out perfectly for my needs. Well, I must have spent 20 minutes trying to figure out how many minutes I had left. (I'm too lazy to search for the owner's manual.) That's where this T-Mobile store comes into place. I stopped by this location as it is right up the street from my gym. There were quite a few people in the store and all the customer service reps were busy helping people with this gizmo and that. I actually only had to wait about five minutes to be honest. I explained my issue and the service rep was very nice and not only talked me through how to check my minutes, but wrote it down for me. He also wisely advised me to buy a $10 card so my present balance (about $80) would roll-over for another year. He patiently explained how to add the minutes to my phone. Now I know I'll have my phone readily available when needed. I have been happy with my T-Mobile service since abandoning AT&T. I've never had a dropped call or any trouble what so ever.

if I could give a negative review I would I got my phone screen fixed on Saturday the screen came…read moreout within 72 hours and the lcd is back messed up I called and the guy told me to talk to the manger he would be in the next day then call again and told me he don't know the manger schedule he will probably be in the next day I asked him his name to report him he hung up the phone I called back and asked again he told me his name is no name and hung up on me very disappointed my phone is broken they refusing to fix their fuck up and very rude

My husband broke his phone at 530pm on a Sunday & it was able to be fixed. Jose has excellent…read morecustomer service. It was the most timely phone repalr we ever experienced.

LOVE IT! Came In Around 4 Rushed To Get My PS5 HDMI Port Fixed & It Got Finished Under 2 Hours,…read moreOther Competitors Told Me To Come The Next Day. The Lady Behind The Desk Was Sweet And Was Funny Def coming back for other repair

Best T-Mobile in the area! The 2 manager(William and Jose) went above and beyond for me and my…read morefamily!

ZERO STARS. I am VERY upset and disappointed with the…read moretreatment we received in this T-Mobile store. My daughter and I arrived FIRST and, even so, an employee decided to attend to another woman and her son who arrived AFTER us. When I told her that we had arrived first, she replied that she would attend us when she was done with a customer when she had literally just started attending them! The worst thing was that she didn't even bother to ask us what language we preferred and simply said that the other employee "only spoke English." Excuse me? MY DAUGHTER AND I ALSO SPEAK ENGLISH! It was a completely unnecessary assumption and made us feel very uncomfortable and treated differently. We left and returned with my son to try to solve the matter. Another employee checked my daughter's phone for literally ONE SECOND, saw a small scratch and said they wouldn't accept it. It's okay to tell the truth about the condition of the phone, BUT THERE ARE NO EXCUSES TO BE RUDE. When I told him that the scratch was small, he had the audacity to respond with something like: "So, what happens if I have hickeys on my neck?" WHAT KIND OF ANSWER IS THAT FOR A CUSTOMER? And to finish, when we were leaving, he was even more cheeky and told me: "Stop arguing. God loves you." No, sir. I didn't need you to give me a sermon or use religion to throw me a hint after I defended my daughter. I didn't ask for any special treatment. I ASKED FOR RESPECT. My daughter and I didn't deserve to be talked to that way or made to feel like we were bothering by simply asking questions. If T-Mobile allows its employees to treat customers this way, they definitely need to review what is happening in this store. The attitude was UNACCEPTABLE and I sincerely hope that management will take this situation seriously.

Great experience! I was in Rockville getting my hair done and stopped in this 5th - FIFTH -…read more T-Mobile in 4 days in search of a replacement privacy protector screen for my iPhone 16Pro. I was immediately greeted by AUSTIN, who was super friendly, professional and courteous. Austin was sad to hear that I had been to so many different stores, so he SOLVED the mystery. He was able to get my privacy protector on my phone with no issue. Not sure why none of the other stores were fresh out of the protectors but I'm glad I ran into resourceful and friendly Austin to help!

bad customer service, long line taking long time a customer, I don't recommend this location!read more

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.