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    Damascus, MD

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    Verizon Authorized Retailer, TCC

    4.2 (5 reviews)
    Open • 10:00 am - 8:00 pm

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (4 reviews)

    Nice guys but I can't stress this enough, this is not a corporate location, it's a franchise and…read morethey're unreliable. I was given a "promotion" for a protection plan for the first few months as a new customer. We've had to spend 2-3 hours every month to get the price right. We were just charged $60 for the "free promotion" I was given. Limited follow through, if they don't have a resolution I just don't get called back. There is another location in Germantown I've heard good things about.

    Let it first be known that I rarely write bad reviews, it has to belike REALLY BAD and I consider…read morethis a public service announcement: Skip this store, go to Germantown (mear Wegmans)! I absolutely hate diverting business from a local business but my experiences at this location, especially in comparison to the G-town store, leaves me little option. After several visits to the location, hours on the phone with customer service and several calls to the store managers, no one could tell me why my veteran's status was not being accepted in spite of submitting the requested documentation (which I was initially told during our sign-up wouldn't even be required). As the discount is significant and a determining factor for our move to T-Mobile, my husband and I spent a good amount of time trying to ascertain a resolution. After about an hour in the store (where we were referred to b/c phone customer service couldn't resolve the issue) we were told it was all resolved. Several days later another text from T-Mobile saying my veteran status is still not active. My husband called the store and was referred to Gary, the manager, he would need to call back when Gary would be in... So he called back and spoke to Gary who said he would have to look into it. As our bill due date was quickly approaching my husband followed up with several calls over the following week to no avail, no return call, an absolute void in customer service. So, on Saturday I went to the store myself. After extricating himself from the back room Gary informed me that he hadn't returned our calls b/c he didn't have an answer. He also couldn't tell me what was being done to find an answer. He was reticent to provide any contact information for his supervisor, finally providing an email address which was illegible. The entire conversation was more involved and I left really upset and with the indelible impression that Gary just didn't care (side note to Gary, it is unwise to tell a customer to "calm down" especially one that is still relatively calm after 3 separate store visits and multiple unanswered phone calls for the same issue). So I headed to the Germantown store, in the hopes of getting a regional manager's contact info. Instead, my concerns were addressed by an incredible team and within 20 minutes my veteran status was updated and my bill was correct. An issue that had been ongoing for weeks and had stymied the entire staff in Damascus was resolved. For more on the amazing experience I had at the Germantown T-Mobile store please see my Yelp review there. I did find MOST of the Damascus store staff to be quite pleasant and at least they tried to be helpful even if they were not successful. It is my opinion that they deserve better leadership than is currently available to them. And based on the other reviews here I am not alone.

    Fix My Phone - Until November ends...

    Fix My Phone

    (115 reviews)

    Maureen C. The Fix…read moreMy Phone (Gaithersburg) store is the place to come for any of your phone repair needs! My phone had a battery ready to expand within the phone case (very dangerous). This was due to overly charging the battery. Zuly, a phone tech assistant, informed me that due to safety issues, I needed to have it fixed immediately. Upon her further inspection, she told me that Fix My Phone could most likely fix my phone. Zuly evaluated the phone and ordered a battery immediately. All of this was done on a Friday, and the phone was ready the following Monday! The phone is now operating as if it were a brand new phone! I could not believe the results. Fix My Phone (Gaithersburg) saved me time and the purchase of a new phone, and I was totally blown away with the professionalism and expertise of its staff. I cannot say enough good things about this particular phone repair experience. If anyone wants to have their phone repairs evaluated and given a fair assessment and price, this is definitely the place!!!! BTW, Service, Quality and Value were definitely of the highest standard. If I could give a 10 star rating, I would! Again, many, many thanks!!!! Maureen C., Satisfied Customer Gaithersburg, MD

    i've been using the Gaithersburg FixMyPhone for several years and these guys are great. They've…read morefixed the phones every time. If you have issues with yours, I highly recommend this spot! Thank you Zully for your help during my recent visit. Thank you for being honest and showing me that my daughters phone was working and actually didn't need repairing. You guys have my trust and my patronage!!! L.Lee

    Verizon Authorized Retailer, TCC - mobilephones - Updated October 2026

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