I was passing by this store and I found out they also repair cell phones and prices are really…read morereasonable. It took them 25 mins to fix my phones screen and now it's working absolutely fine. Technicians are great and full of information. I definitely recommend this store.

Before I say anything I want to say I've came in before for iPhone glass protectors & phones cases…read morebut today I experience the most Horrible Customer Service and I am very disappointed with the chubbier middle aged 30 to 40-year-old guy upfront.. sorry but From now on I DO NOT recommend them. Save yourself the trouble.. I promise you

Mr. Case & Fix? More like Mr. Case & Can't Fix shit. So I lived about 1hr away from this place and…read moreI just so happen to be at this mall and went in for a simple screen replacement. Keep that in mind 1hr away. When I got my phone back it worked fine for about a week and the phone screen would just not turn on, it would be extremely glitchy. So I had to make the hour drive back 4 different times to this place because he could never get it fixed. A total of 8hrs was spent on driving back and forth because of the damn issues. Only thing I will say ye did give me a discount on the last replacement. I just can't believe it took 4 times for a screen replacement. Owner is a super friendly guy, but idk how far his expertise goes in repairing phones.

I suddenly noticed a major crack on my IPhone 15 max camera. I took it to the Mr.Case & Fix it and…read morethey were willing to fix it for half of what apple was going to charge me even with the warranty. Then it was revealed that I was just silly and cracked my screen protector, not the actual lens... But they didn't make me feel any more stupid than I already felt. Helped me pick out an even better lens protector for a great price. THANK YOU! Highly recommend this place.

Great information from Wilbur. Great customer service too! Pretty good deals too! Worth the drive…read morefrom Baltimore.

It's nice place but the worker sucks it one lady there that doesn't do what you ask she a tall…read morewomen.. sorry that all I can say but anyways I asked her to upgrade both my phone to unlimited everything to both phones and she only did one of them when I told her to make sure she does both They are very bad listeners I swear and their service ain't that bad but it could be better

David was was just what we needed. He walked us through correcting an activation issue that…read morecustomer care gave us wrong information for. Then let me know that I didn't need to pay for a new sim card since it wasn't the problem and didn't want me to pay for something I didn't need. He didn't try to sell us anything and just fixed the problem. He was personable and respectful and provided excellent customer service which is so hard to find these days. I really appreciated his help as the situation had become more than just a little frustrating. David is an asset to that store but then I am sure he would be to any company he worked for.

The offers feel low, and the staff are neither friendly nor welcoming. When you walk in, there's no…read moregreeting or acknowledgment--just silence, which reflects poor customer service. Even over the phone, calls are answered in a flat, unenthusiastic tone that comes across as though they don't want to be there.

The product is great...but the stores are all gone now. Only online and at the big box storesread more

BEWARE -- NOT THE COMPANY IT USED TO BE! There was a time…read morewhen I walked into a Bose store (I've been doing it for over 20 years) and although I knew I was paying more that I had to, I also knew I was getting a high quality product, complete with second-to-none acoustics and built to last. I also knew that if I ever had a problem, Bose would be very fair on doing the right thing to stand behind its products, even if they were out of warranty. This is no longer the case. The product that did me in was an ear bud that I purchased not quite two years ago; it was my go-to product for hands-free driving -- good quality and comfortable fit. When I purchased it, the store told me its policy of should something go wrong outside of the warranty period, just bring it in and they would exchange it for a new one at 50% of the price. This was not a store policy, but a company policy. All of a sudden, the earpiece started shutting down every minute or two, disconnecting me from my conversation unless I went back to the handset. I went to the store to see what they could do. In the old days, Bose would have said, "This is beyond the one-year warranty, but not by too much, and it's a manufacturing defect, and this is a customer who buys Bose frequently, so we'll exchange it at no cost to him." I later learned that this defect has been known to happen on these pieces, as this earbud had been discontinued and replaced by a different model, priced identically. The store did not tell me what they would have said in the old days. Instead, they told me that their exchange policy had been modified, regardless of the 50% rule at the time that I bought the original earbud -- it is now a 26% discount, and they would not honor 50%. In other words, I had paid a lot of money for a product that died in two years time and was now totally worthless. Since I needed the functionality, I agreed to the exchange, figuring I'd call Bose customer service the next day and that they'd make things right. I was wrong. I ended up speaking to the rep, who said although 50% had been their policy, it was no longer the case. When I clearly was not getting anywhere, I asked for his supervisor, Mark. Mark held his ground, even though he acknowledged the former exchange policy and that the product has had problems, which is why they took it off the market. He even had the audacity to say, "If I had any 'proof' of the 50% exchange policy, he would honor it," even though he said he knew this had been their policy. In essence, he said, "Rules is rules" or the equivalent. He could sense that he had a very upset customer, and possibly one who would not shop Bose again. He did not offer any form of placating me. So here I am writing to Yelp, sharing my experience with others. At the beginning of this review, I gave three reasons why I had purchased Bose products in the past of which two were no longer valid: the high quality was no longer there, and the customer service clearly shows no desire about retaining customers -- an attitude that permeated through the two employees in the store, the initial customer service agent and his supervisor; thus this is a company-way of doing business now. The sound quality is still there, but that's it. Bottom line: I no longer can justify the over-the-top prices for a Bose product. Would you?

My puppy stomped on my phone and broke my phone screen protector and my face ID stopped working. I…read morereally thought he had smashed that, but when Nick popped off the screen protector and replaced it, thankfully my face id was working again. The staff couldn't be sweeter - my phone was good as new in no time - I even left with an adorable new case and pop socket. They were super friendly, quick, explained everything and I was in the best hands. Very easy to find, clean and great shopping center location. Will definitely be back if in the area!

Great customer service. Luxse is a cool dude. He worked with my budget and we got it done. My…read moreiphone x fell in some water for a couple of seconds. Screen went blank nothing would work. Left it with them for about 6 hours and now it's working perfectly. Thank you guys so much. Go check them out if you're in the area

Truly great customer service! Our old elliptical had mechanical issues and, in shopping for a new…read moreone, we wound up at Johnson's in Rockville. While we liked some of the options, we mentioned to John that what we REALLY wanted was to repair our old elliptical, but that we'd been frustrated in our contacts with the manufacturer's technicians. Even though it potentially meant the loss of a sale, he gave us a service recommendation, which worked out well for us. We were quite impressed by John's helpfulness and integrity. When our our elliptical finally does bite the dust, we are definitely going to go to Johnson's for the replacement !

Had INCREDIBLE service here because of sales, knowledge, and strategy of John Bailey. Because of…read moreJohn I chose the best health exercise options of my life.