I don't understand the billing. I signed up for two lines senior discount $30 per line. Phones are paid for working on having them explain this to me recently signed up from AT&T to save money happy with the service and people at T-Mobile store super nice. But now I've been slapped with a bill that seems larger than normal and it's not cheap or as simple as it's made out to be. I feel especially with senior plans it should be more concrete with pricing and bundling. I'll redo review after trying to work this out with T-Mobile I don't want to talk to AI. I want to talk to a live operator :-( read more

T-Mobile - Call someone who can neutral drop - Mobile Phones Near Me - San Pedro, California

Excellent .... And I mean excellent customer service... the wi fi did not perform well in my neighborhood but... they offered a 15 free trial and honored it happily. No bad things to say About them on this encounter. read more

Not stratified with their customer service. Was hoping for better help in my question. Seem like didn't want to help as much.

I had such a great experience working with Jazmin at the T-Mobile store in San Pedro. She helped my mom and me set up new accounts, and I can't get over her level of professionalism. We ran into some unexpected challenges with Verizon releasing our numbers, and Jazmin stayed patient, kind, and incredibly helpful through the entire process even though it took over three hours. She made what could have been a frustrating day feel smooth and manageable. I really appreciated her calm demeanor, clear communication, and the way she treated us with so much care and respect. The store is really lucky to have someone like her on their team. In fact, all of the staff at that location were absolutely delightful. Thank you, Jazmin! read more

Lazy dudes. I went up to them for questions and he was just sitting the whole time with no eye contact . Didn't even seemed like he wanted to help, wanted to upgrade or maybe my own plan and bro was only showing me what I ready seen from their website with no details. Just his screen with no expanation. Swear I seen him sleeping before I locked my car w a beep once I parked which woke him up lol. read more

Had a great experience here today, it was fast and they made it very clear exactly what I would be paying for and they gave me what I wanted. Parking is horrible here though so would recommend coming before 4 pm lol read more

Horrible service from the worker Fidel , I get it's almost closing time but he didn't have to be so rude. Please someone give him more training on his customer service read more

Customer service is great. As soon as you walk in your greeted and if there are customers waiting your put on a list right away. Miriam who helped us was amazing! She's so patient and helpful she explained the different rates and promotions they had to offer. Thank you Miriam for all your help. read more

At least at this store, you get only reps with either lack of knowledge or extremely poor customer service or a combination of both. They had me back and forth for weeks with nothing but giving me wrong information that made me switch providers, or rude attitude and lack of answers. Also, if they say they will check something and will let you know, FO NOT EXPECT THE CALL BACK. EVER!!! read more

T-Mobile - Avoid this rep level from 1-10? 12! - Mobile Phones Near Me - San Pedro, California

I simply always get no help from this particular location the staff are not knowledgeable, not friendly, when it comes for upgrades be aware they will get you in contract that you do not need to be in. Specially if you're elderly. So call 611 customer service first. read more

I am really satisfied with the service Jesus and Christian provided me with my purchase they took the time to explain and answer all my questions without getting annoyed even though I was the last customer on a Saturday night they didn't rush they got my service ready and good to go. this type of people is the truly definition of customer service should be. Thanks a lot Jesus and Christian for being so kind and respectful. God blessed. read more

Great store with a professional & knowledgeable staff. I had a fantastic experience, I was greeted immediately, they handled all of my questions, and I was treated well, start to finish. Isidro, in particular, was amazing and extremely helpful, and knows his stuff. I'll be sure to be back if I need anything for my new cell phone. read more

Stephanie was fantastic and crazy knowledgeable. She got my wife and I sorted out and on our way in around 20 minutes. In fact, the most helpful and skilled person we have ever encountered at a cellular store of any brand. read more

The service is great not much waiting when I went . However Information They give you Is Not the same when bills come on is a total different charge and they Will run round with All of this phone technology we don't need to know we want a Consistent payment like the one we walk out with . T móvil is not the only carrier the lies of the prices . Customers are alluding the system to be use with there personal information. Means they expect same bill every month. No ups and downs read more

My phone was stolen & my SIM card removed. I got my iPhone back but I needed to get a new SIM card. I was very pleased with the service that Ernesto provided. Quick, Easy & Simple! He provided great customer service! read more

Me and my mom went to the TMobile in San Pedro on gaffey st on 4/07/23 - the service that we received was 100 percent professional absolute perfection from floor man Isidro N - He helped with a new phone , our account , new home internet device , rebates etc , his demeanor never changed , his professionalism has to be acknowledged - great service Isidro thx you read more

I have been to many of the T-Mobile locations around Los Angeles, and this is my new favorite location. The staff is knowledgeable, friendly, and helpful. I genuinely feel like they care, which is a nice thing to see these days. Oh, and with a Starbucks close by I can get my coffee fix and pay my T-Mobile bill. Awesome! read more

T-Mobile - T-Mobile - Mobile Phones Near Me - San Pedro, California

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I have been a customer for awhile now. They have been awesome. Very trusting and they have gotten me the best account that is right for me. This past visit needing a new phone and Elizabeth was the bomb. T-Mobile is the best! read more

Horrible service!! came in and told them that I specifically wanted to get a syncup kids watch, the guy listed my name and made me wait for an hr, come to find out they didn't have any in stock. Ugh! read more

I went to the T-mobile store to get a new apple watch. Isidro was so helpful and informative! I am not tech savvy at all, and he was very patient with all of my questions regarding the new watches. I will definitely be coming back for any future gadgets I decide to buy in the near future read more

cell phone sales people are probably the worst humans I have encountered. Clearly I have a bias that informs my judgement. At t mobile San Pedro there's an employee named Heidi. Shes the most beautiful lady. After solving your problems and answering your question you might find yourself wishing you had more problems and points needing to be clarified. She is steller, and if I could rate t.mobile due to this on a scale of 1 to dream wife, it's very obvious what my answer would be read more

Claudia was Awesome. She helped me hook up a new phone and answered all my questions. Very knowledge! She shared some options on plans and let me know which ones may benefit me. Claudia has a cool (not pushy) way of selling. I recommend Claudia as a contact at the San P off gaffey. read more

Came in looking to switch our carrier over after several years of sneak charges from our other carrier and wanted a better deal. Ernesto was very knowledgeable, helpful, friendly and provided us an overall great experience. We are now T-mobile customers and look forward to many years with you all! We are now saving $90 a month! read more

Well, first off I used to "love" T-mobile - but after going to this store - it has quickly changed. My mother has a "pay as you go phone" - we add 100.00 for her to use. Since she rarely uses this phone - she has left over minutes at the end of the year. WE went into this T-mobile store before her "due date" and added an additional 100.00 to the account (good for 1 more year, and we would not loose the minutes remaining) Well, today (yes a week later - she rarely uses the cell phone) she went to make a call - and it was dead... NO minutes - NO service. I call the 1-877-778-2106 prepaid refill number to inquire. They transfer me somewhere else.. and again i am transferred.... I finally speak to a lady who informs me there has been no payment made ?!!?? SO, I read off the receipt (which has the phone number at the top) and the pin number etc. She finds it in the system - Problem solved right? - NO - She informs me that they can apply the 100.00 (or should I say re-apply) but, we loose over 450 minutes that was the balance because THEY MESSED UP IN THE STORE. Mind you I have spend over 1 hour on the phone with customer service at this point. I asked how that could be when they have the receipt date, and ALL the information in THEIR OWN COMPUTER SYSTEM... Well, "that is their policy" For such a large company - you should TRAIN your in-store staff first off, and second, when you (T-mobile) makes a mistake - you should fix it. Very disappointing - with this store (and your customer service) Parking really sucks here too. SO, Sales rep # 4165537 - YOU should go find a job flipping burgers or something - Because you obviously cannot be computer literate read more

The guys here are sooo unmotivated sales people. They don't smile, they don't greet, they don't engage with customers. They need to get some enthusiasm about having a job. Had my number ported over and the guy screwed it up. Instead of 2 days, it too over 7 days to port over. I had to call customer service myself and when had to go back into the store to have him fix it. To cover their a**, they just try to push the blame to the next person. Avoid this place like the plague, I now go to a real t-mobile store where people are actual sales counselors, and not clerks. read more

This place is ok I used to pay my bill here when I had T-mobile, I am glad I switched. The reception in San Pedro was bad, it didn't work at my house. I would get a lot of dropped calls but the price was cheaper. I see this place everyday and it loos sharp, I go to Starbucks. Near by they have Radio Shack where I pay my Verizon Wireless bill every month. They have MVP pizza where I always get pizza from. If you have TM come by so they can help you pay your bill. Have a great day!! read more

This store has really turned around since I last went in. New faces, better management, and a more uplifting atmosphere. I really enjoyed doing my business here. It is also next to a Starbucks; comes in handy if the reps are busy handling other customers, I just pop in and grab a drink and then come back. The parking is limited, but I don't mind parking off the side of the building. There is a street with parallel parking right next to the Starbucks. read more

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Henry B. almost always goes above and beyond his normal job activities to please his customers. Petar always demonstrates how excellent customer service has a lasting positive effect on customer relationships and further sales. Brenda works with customers until they are satisfied and often takes that extra step to help resolve any issues that unhappy customers may have after the sale is made. Malia is very skilled at overcoming any client objections. Every store employee is very empathetic when it comes to listening and makes each client feel important, and are clearly the "people person" type employee that always communicates to their customers on how much they enjoys working with each and everyone of them. Henry has done an outstanding job. He has demonstrated an eagerness to work with his team to help with anything and everything, and was an excellent example of how cooperation can produce great results. All the employees at this location always displays a positive attitude when working with their customers. I love coming back to the store for anything and would recommend it to anyone. Please don't hesitate to stop by and see for yourself what I'm talking about. read more

Giselle was very patient with me in helping me get my new tablet started. I could not log in for about three weeks. She took her time, explained and did everything she could to help me log in and get it working. She's very friendly and helpful. T-Mobile needs to give her a raise. read more

I came in here super confused with hopes to find my daughter a decent Xmas gift that didn't cost me my whole paycheck. I was greeted and helped by Lucio. He was amazing!!! He helped me so much and explained and was super patient with all my 10000 questions. I got out with a gift for my daughter and a great special got my phone upgraded as well!!! Thanks Lucio. read more

I came in to ask questions about the service, and see how their contracts work, and the person that assisted me was very helpful and knowledgeable. He answered all my questions and didn't push on me getting service right away. He was able to give me credit for my old phones and gave me a great plan for now my current phones. I really recommend this store and associate. His name is Brian. He's the guy you want to speak to. He resolved all my issues with atnt and made extremely easy to switch. read more

I would not recommend visiting this store. My husband and I came in this afternoon and waited for 20 minutes without any acknowledgment or a hello from the staff. The parking lot is also horrible. It's tiny with limited amount of spaces. read more

Great people and service always there for me and mine thanx guys and have always been helping us through all of our fone troubles read more

T-Mobile - Mobile Phones Near Me - San Pedro, California

Sonia, Petar You both are amazing and I thank you for helping me get this all set up. People forget how important a line is to your survival. They got me up and running in no time. I finally am making a living and couldn't be happier with my s7. If those two weren't as good as they are I'd still be with AT&T. read more

Cesar S "mobile expert" Patiently help me while I was having a stressful day. While in the store things changed for the better for me. I had to cancel at last minute some of the task Cesar was helping me whit. He Kindly understood where I was coming from and with a friendly hand shake whished me the best on my way out the store. read more

BUYER BEWARE!!! I bought a ZTE wireless hotspot because I was told by the salesperson that I would have 5 gigs of 4G data. Once that data was used, the device would give unlimited data at 3G speeds. It worked great until I used the first 5 gigs of data. After that, I could not even open a website! Once I finally got in touch with t-mobile support, they told me the speed actually drops to 2G not 3G as I was promised! However, their definition of 2G speeds is rather generous since their own website wouldn't open. Dial-up would have at least been able to open a page. I tried to return the device because it was sold to me under false pretenses, but the store manager refused to allow me to return the product. I am very disappointed in the service of the store, the network, and the device. read more

Worst.. waited about 20 minutes but never greeted. 2 of them were helping customers but other 2 were busy with packing and chatting while there were few customers who were expected to get services. read more

I will never go to this location again. I will start off with the "what the hell and where the hell parking". Just park on the street and walk. If you find a place in the minuscule parking area, your lucky. That's only if someone hasn't taken up two spaces. When you walk in to the store you are greeted with the most lack lust hello. Everyone has a look on there face like they hat their job or life in general. Unfortunate that is not why I choose to write this review. I received my gorgeous new phone in the mail and need to get a cover for it. I thought I would stop in and pay what I new was going to be way over priced, but i needed to protect my new toy. I walk in and after a while a girl who looks less than happy to help me "assist" me in finding a cover. By assist I mean walking us over to the wall where they are located and basically saying, "here they are" and stands there and looks away. When I see her edge away a little I call her back her attention to ask which one would be best, explaining that I was looking for a case with a soft silicone layering. She hands me a box and I examine and decide to get it (even though, I think it's a little flimsy for the cost, but she seems confident that the cost and the cover are fine. We go to the check out. She pulls it out of the box, looks it over pays it back in and rings up my $34 cover. Thank God for the 30-day return policy. After a week I was unhappy with the case. The longer I had it, the longer the price I paid for this cheapy cover bothered me. So I got another more durable cover from another less expensive dealer and returned the case to the store. When I went inside, same lack luster greeting, but from a different crew. I waited, and then some one emerged from the back to assist. This was the manager. He was very helpful. When I gave the box to him and he inspected it he says, "this isn't the case for this box." Excuse me?!? I explained to him my trip when I got the thing and he showed me what should have been in the box. Something that really looked more like the price I paid. Luckily getting my money back wasn't too much of a hassle, but I can't trust the integrity of this store. I wonder how many people bought stuff that was in the wrong box? read more

5 people waiting, two doing busy work one helping customers. Canceling my service, long wait.

Lucio is an amazing representative! Sweet ... Fast and accurate. I truly loved doing business with him. In fact ... he is now on my Christmas card list. I'm one very pleased and satisfied customer. read more