Recently went to switch from AT&T , daisy who was very helpful made the process fast, and simple and made friendly conversation through out the process Would highly recommend read more

Totally sh*ty staff n huge long waits one of the worst places ever i really hate it here

The most unsatisfactory customer service experience I have encountered with T-Mobile retailers has been characterized by condescending behavior from employees and policy alterations when they are unwilling to assist customers. It is common for staff members to ignore customers upon entering the store, engaging in personal conversations instead. Furthermore, employees contradict the statements made by phone customer service agents to avoid providing assistance. The negative demeanor of the two overweight female employees today has significantly tarnished the company's reputation. read more

They sell phones and phone accessories. It's a business. Overall, I received good attention during my visit.

I go out of my way to go to this location when I need to visit a Tmobile. JC is kind and knowledgeable on phones, deals, and android/apple products. He is transparent, which I appreciate. The rest of the staff tries their best as well. I think we must remember they are sales people and as consumers we need to ensure we exhaust any and all questions before we proceed with a purchase . read more

I don't like to come here to make a payment. All the women are so rude. They make you wait while you help the men first. Then they take their sweet time and talking to each other! Like I don't have all day to wait for you finish your conversations. If you're a girl please avoid coming here. read more

The sales representative Karina at this location is sneaky and dishonest. She definitely takes advantage of members of the Latino community who may not have the knowledge needed to fully understand the promotions being added to their services. Which she even acknowledged when they suggest promotional items. She said she wouldn't even remember my parents cause she helped so many clients but that she remembers that she always states what she's adding them as a service/promotion. I would report this business to corporate. They added a device under false pretenses, claiming it would be free. As a result, my father spent hours trying to get the device removed from their phone bill which was unsuccessful. She even asked me to bring my father so she can tell him she did explain to him that she did explain the promotion instead of taking accountability. I would strongly recommend reviewing all charges and services before agreeing to anything at this location. AVOID THIS LOCATION AT ALL COST read more

My mom and her husband went to T-Mobile to get their phone screen replaced after being told they had a lifetime warranty--turns out, it was a complete scam. They paid $60 back in February, and now it's July. Since then, they've been sent back and forth between multiple stores, with each one refusing to honor the warranty. Do not buy accessories or add-on services from T-Mobile. If you absolutely need to use their phones or plans, fine--but steer clear of anything else they try to sell you. It's unacceptable how they've treated my family, especially targeting my immigrant parents by taking advantage of their trust. read more

I came in with some questions about upgrading my phone and the gentleman who helped me, smaller framed fella with tattoos, was not helpful at all. Seems like he was annoyed I had questions. Immediately told me it's too expensive when we hadn't discussed any finances. read more

0 stars if I could whomp whomp. Super unprofessional store associates, they all blame each other for their mistakes. Do not come to this authorized dealer go straight to the corporate store! They added 2 lines without my authorization or knowledge. Not to mention the shitty managers that don't know how to do anything or make things right. read more

Overpriced for services provided. I would go elseware...unorganized. One star only...

The Tmobile on glen oaks this place is horrible and you will be there 3 hours to get your new phone set up. !!!!!! Go to the main store on Sepulveda in Mission Hills they get it done on the spot speak to Beatriz she's the BOMB! Very helpful excellent service. read more

We hate to be "Karens," but this was a pretty disappointing experience. We walked in and were called over by someone who was still helping another customer. He came off as rude and uninterested in helping us. We didn't catch his name, but the interaction felt rushed and uncomfortable. We ended up leaving without being helped. Definitely not the kind of service anyone deserves. read more

This store has caused a lot of delays, confusion, and set backs in services + refunds. Do yourself a favor and if you have time to go straight to an actual T-Mobile store and not an authorized dealer. Please do so. read more

If you want fraud employees adding upgrades and tampering with profiles without consent- this is your place! Looking for a higher phone bill every month? Go here. Looking for fraud ? Go here. The amount of back and forth I've gone with this establishment is beyond me. Fraud written all over this establishment Proceed with caution read more

I came in to get my own phone plan the customer service was horrible bunch of young kids working'

I came in there randomly. On 01/21/2023 I was greeted with a smile and fantastic customer service. I asked for a charger for my iPhone 14 and cable to go with it. Fernando offered me a max charger and explained that I could get up to two hours and I can throw it in a backpack or my car if I needed it. I was set in my thoughts and bought the items I was looking for. I might invest in that charger if I need it but not sure yet. He also demonstrated how thick/non bulky it is on the back of the phone using the IPhone wallet. Their were two other employees in there and I interacted with a woman as my cashier. Although she was on the telephone during our transaction she seemed very polite to the person on the other side of the telephone. I also witnessed her asking her colleagues for assistance. She had a moment of time with me and she told me my total. She said to me she needed a coffee but to me she seemed very alert and chippy. If I every need something I'd definitely go back to this location. I go here often to the same parking lot because of the Chinese food a couple doors down (ChopSpoon) 5/5 stars for friendly, speedy, fully stocked. read more

T-Mobile Authorized Retailer - 01/21/2023 12:59pm - Mobile Phones Near Me - San Fernando, California

the lady that was massaging me was sneezing not only that but every time the phone ringed she would leave take long to come back to massage me or when there was customers coming in she would step out that's 10 minutes all together to make it worse she had some weak hands I specifically told her to put pressure at the end when it was time to pay she expected me to tip! She's lucky that I even let her finish the hour and still gave her a $5 tip for each and had the audacity to laugh tried to tell me to give her a higher tip crazy lady if you really want to go get a massage save your time and money and I would recommend checking another place ! I usually tip $20 but this was a joke the lady was very disrespectful! read more

Valentin was so helpful and made sure I got my phones turned on before my trip! Awesome customer service read more

Danny did an amazing job and took take care of me, amazing lad, would recommend coming here for all your needs, loved the experience and they welcome every customer that comes in read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - San Fernando, California

Stay the hell away from this store. Stupid idiots wouldn't sell me a phone if I didn't buy accessories. Phone shows as in stock on website, but magically they don't have it in stock after I refused to buy accessories. Morons. read more

Horrible!! customer service Helen is the rudest most unprofessional person I have ever dealt with. First off was not greeted when arrived when finally called us over she seemed so annoyed at any questions we had. She talked back rolled her eyes and seemed so annoyed. I proceeded to ask for a manager and let her know she is definitely not meant to work customer service. No manager ever available when needed to other sales person available. We walked in only one other customer there by the time we actually left the store was full and he kept complaining the whole time letting us know she hated this job. We stayed because we needed the service and there was no one else to help but I will definitely not be returning. I hope Helen's coworkers know how nasty she speaks not only of the customer but her coworkers. Extremely disappointed at how someone can be so nasty, unprofessional and hate her job so much. read more

I'm so fng mad. A couple of months I came to buy 4 phones. From Chris he gave me screen protectors I did not want or ask for. He said they were free, and he had already put them on the phone. Even tho I said I didn't want them. So I said oh well. Now I'm getting charged for them, and now that they are broken they won't exchange them. Because I don't have insurance on my phone. He's a liar and don't trust him. Look at ur contract and ask questions. So mad.. read more

Angela helped me today and I believe it was the store manager who went to the Mission Hills location to get my new phone. Angela was soooo helpful! She let me know about all the promotions and things available at a great price. Great customer service. I will be returning to get my iPad!! If I could add 2 more stars I totally would! read more

T-Mobile Authorized Retailer - 2 phone shawty for the price of none - Mobile Phones Near Me - San Fernando, California

I went in to upgrade my daughters phones and to get a new line added. As I was checking out the sales person gave me cases and screen protectors for the phones. Some how I got 6 items on my bill as I was told this was included in my bill but not as a separate payment. I kept asking the sales person will I get charged for this and he kept saying this is included in the price. As I received the new bill I have 6 new chargers for the items I kept speaking of. Not sure if this is the plan this location is doing. But I would be aware of the scam and make sure that it is free and not an additional charges on your bill. I hope this didn't happen to many people. Reading through the yelp I see many were victimized to this scam and something needs to be done. If you need to go to TMOBILE go to better location in an upscale area as this wont happen for sure. read more

Sharon was amazing! Appreciate all the wonderful service! She was very informative and helpful. Excellent customer service! Highly recommend you get your service here! Also, make an appointment before hand! Sharon, T-Mobil is lucky to have you working for them. We need more representatives like you! read more

T-Mobile Authorized Retailer - Sharon was very helpful. Such a fast smooth transaction! Provide me with all my promo options! Thank you Sharon you were wonderf - Mobile Phones Near Me - San Fernando, California

One of the best customer service I had encounter in T- mobile. I recommend going to Daniel if you guys need a help getting your new phone. He is nice, kind and very patient. He will walk you through with everything to get your new phone. read more

I went in today with my mom and everyone was so AMAZING!!! Customer service was on POINT!! I highly recommend this store. Just keep in mind that there's a usually a wait because this store is the BEST!! read more

Thank you Danny for your amazing customer service.Was very helpful and professional.Will definitely be back here again!

I came before a gentleman and Cinthia took this guy before me when l hade waited 30 min and him only 3 min , l believe it's first came first serve read more

Everything friendlier staff. There was a girl who helped more people than the other two guys there

I wanted to write a great review for this store due to the warm service provided by every person that I have interacted with. The managers and staff have always been very friendly. I have never had a bad experience with the manner of service. However, the actuality of my experience with this store has been ridiculous overall. The first time I gave T-Mobile a go, I immediately regretted my decision. Not one billing cycle was processed correctly. It should have been a very simple setup: small business consisting only myself as a self-employed doctor working in private practice with two added mobile lines at that time. The first bill reflected incorrect amounts due. I was billed for coverage and data that was inconsistent with what I contracted at. The 800 service could not fix any issue, even after I spoke with handfuls of different people. I visited the store at least a handful of times for approximately three cycles, each time being told and assured the issue was fixed. It never was. Each bill incurred further charges that were incorrect and there were no credits applied as I was told there would be. After month four or five, I left and went to Verizon, which was simple and straightforward without one issue, ever. My husband became interested in T-Mobile's cable device, which was new at the time and suggested we switch back to T-Mobile, assuming the experience would be different. I gave it a shot. We switched back. I set up mobile lines added to my business line. I was quoted a specific fee for each line each month and the cable device/service separate. As in my initial experience, the first billing cycle came, and the charges were significantly inflated and not what we signed up for in our contract. To summarize, I visited T-Mobile handfuls of times. The first few times, the employee I spoke with was able to credit the account and work with the service provider to rectify the issue over the phone. However, it was never fixed. Just as in my first experience, charges continued to increase, and they were no longer able to credit the amounts overcharged as the system would not allow it. I began speaking with one manager who assured me each time that he would follow through. He not once did. He gave me his cell phone number to check in on the issue. When I texted, he often did not reply for days. This resulted in me visiting the store and asking for him. Each time, he presented as friendly, invested, and serious about the issue. I will clarify that not once did I present as upset or snarky, even though the situation called for it. I was frequently apologized to, yet nothing was done to rectify my situation. After several months, I again decided to leave T-Mobile for good. I walked in my cable device and handed it to an employee. She looked up my account online and told me she would check it in and it would be sent back to the company. I asked if I needed to sign anything and was assured it was checked in and no further steps were needed. In my hurry for being on a work break, I left without requesting receipt. I also stopped my mobile service as the last encounter involved the manager telling me he was going to discuss the issue with his district manager, then reply to me. This never happened. I received a bill from a collection agency not long after for the cable device in the amount of $400. I returned to the store to clarify what occurred. The same manager told me he recalled me literally being there and returning it. Yet, he ultimately did not follow through and do anything about it. He spoke multiple times about all the steps he was going to take and did nothing, nor did he respond to texts until after multiple texts, I informed him I would simply visit the store to discuss the issue there. Then I received feedback. Each interaction, he started off by apologizing for not being able to get back to me for being extremely busy. However, each time I went in, upon entering, the store was typically empty, and he was chatting aloofly. End story, I am sitting on an $800 bill for the cable device and an incorrectly charged bill that I have no intention of paying. I have to take time from my day to construct lengthy letters to collection companies to protect my credit because the manager that I put trust in to do his job appropriately chose to demonstrate lazy and inefficient behavior. This is lengthy and I recognize it a first world problem. But here we are on yelp. I would not advise anyone to put their faith in this company, or at minimum, this store. All in all, my experience with T-Mobile has been a huge disappointment. Advice: Just don't. read more

Came into the store because I was having so much issues with AT&T and decided to come in to make a switch. I don't know much about phones or even the internet companies so I was approached by a young girl named Brandy. She was so informative and went into so much detail describing the benefits of T-mobile. She helped me make the switch and talked to me about their promotions to save money. Very satisfied to have switched to this company thanks to Brandy! read more

Sat there foe over an hour, and they did not even say hi ask our names or say we will be right with you, no acknowledgment whatsoever ever

I don't usually write yelp reviews but I HAVE to give this store 5 stars. I was trying to switch to T-Mobile and Danny and Jose were incredibly helpful throughout the whole process. They were so patient and helped me every step of the way, especially when it came to getting the best deals. read more

This is a franchise and you will not have support from T-Mobile like a traditional corporate store. You will also be forced to buy accessories for new devices because it's a franchise store. Make the drive and find a corporate store. Manager not onsite prevents returns, account issues and forcing purchases you would not get in a corporate store. read more

Best customer service I've had at any T-Mobile. I hope I'm getting the name correct for the gentleman that helped me out with the nice salt and pepper hair. Brian was extremely helpful and very personable. Give this man a raise. Thanks read more

Jonathan was very helpful also informative about the deals and offers they had. It was easy to find a phone and get a new line with a good deal while he was helping us. We recommend Jonathan for your future purchases. read more

Visited twice and both times were disappointing. Got the new s22 ultra the day it came out, rep who helped me wasn't knowledgeable about the promo. I almost walked out so I can order it online because the online rep told me something different. I took the risk and still bought the phone and contacted T-Mobile customer service via chat immediately. Somehow online rep ended up being right and got the full $400 for my trade in. 2. Turns out I wasn't getting 5G because I had an old sim which rep told me I can use. Wrong again. I needed release 15. Would've been nice if I was told this at the time. Best way to deal with them is via online chat. You have a record of the conversation and more importantly they are super nice. I lOvE tMoBiLe btw. read more

I had to set up a business phone plan for my company and the online/over-the-phone process was a nightmare. I was instructed to go into a retail store to complete set-up and that's where I met Manny. He was patient and thorough and made the entire process easy. He made himself available anytime I had questions and even took the time to help other employees on the plan via phone and email. After figuring the business plan out, he helped me get a new phone and repair a cracked screen. He's the only reason our company did not switch carriers! read more