Don't bother trying to get your screen protector replaced here. They will order it--even if they have it in stock. I used to love this branch but this is the third time I have not been able to get the help I need. Next time I need to upgrade my phones or get a new line, I won't be going to this establishment--maybe I will just not to go to T-Mobile at all. Authorized retailer--what does that even mean if they don't do the basics. read more

So if you ever go to this store be aware that these employees will scam you they will add on lines for no reason to your plan this happened to me twice, so the story today is Jeffrey was helping my father and I on trading in and upgrading my father's phone and Jeffrey was letting us know about the promotions they had on trading in the phone. One promotion they had was trade in you iPhone 6 through 11 and get $315 off your purchase of an iPhone 15 or 16. So we agreed to that one but he also wanted us to open up another phone line to activate that promotion and insisted that it was the only way and to upsell us to purchase a tablet or a smartwatch on that extra phone line. I confirmed with Jeffrey that if the plan actually needed a phone to see if promotion would work he said absolutely that how it needed to go down. so I told Jeffrey to instead get a sync tracker from T-Mobile because not only it needed a line but it was much cheaper out the door instead of a smartwatch or tablet. So he goes with the tracker and then he goes through with adding an additional tracker so 2 trackers in total. now I'm asking Jeffrey why are you add 2 trackers on my phone plan instead of just the 1 for the promotion and this banana trucker looks at me and says if I want the promotion I need to have open 2 lines for the Tracker for the promotion because it doesn't add up so Jeffrey is out here lieing to my face and adding line for no reason whatsoever I look back into the promotion and literally has nothing to do with opening lines these guys are low life's and scammers y'all be careful if you go here or be on high alert. I myself have given this store 2 chances and they stay scamming so I will never come back to this store or recommend anyone I know to come here for T-Mobile things. read more

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Laura at T mobile was honest, patient and really helpful, I highly recommend this location and the technician's. The best service and experience I've had at a T mobile. read more

Went to the ATT STore on Friday August 8th,2025,. in Jurup Valley because I had tried contacting ATT on line, but they were no help. Simpley traded in my 2020 Toyota Tundra on July 31 for a brand new 2025 Tacoma TRD Sport. I advised "Lorenzo" what the issue was and that I have been an ATT Customer going on 5 years . I wanted to transfer my existing account to my new truck. Lorenzo tried to tell me that in order to move the active account over to the new car, I would need to swap my Verizon phones over to ATT, this he told me is the company rules. How stupid does this kid think people are. This is dumbist thing I have ever heard a salesman say to a current customer. Once Lorenzo realized that I was going to keep my cell phones with my current wireless service, he told me that he could not help me. This youngster has a long way to go about treating customers and understanding how to finess a customer . Now he has lost a customer regarding Wifi vehilce contract and cell phone accounts sevice and trading over 4 phone lines. He should have done his simple job of assisting me with a simple everyday request. I will never direct any one to his store and I will disuade anyone I know from working with this store. This is what happens when you put a immature person in a very respomsible position (Shift Manager) read more

DO NOT COME TO THIS LOCATION! This Location was sketchy. I called before going in on 8/16/25 at 2:36pm I asked help do you guys have the 16pro the lady on the phone was like yes we only have it in this color I was ok perfect. Got there in between 10/15 minutes. Go in and tell them I want to upgrade I didn't get the names but it was one manger male and the lady helping me and they started going over my plan moving stuff told me it would come out to this price. I asked why so low after asking they told me oh because we added an extra line. Ok I understand it's less payment but why wouldn't you tell me you're adding an extra line. So then they give me a total I ask for the phone and they come out we don't have it I'm like I just called apparently they had sold it 20 minutes before I got there. How irrelevant if I called 10/15 minutes before and there was no one setting up there phone in the store. Will not be back to this location read more

I'll start by saying that if it wasn't for the manager Adrian I'd be leaving 1 star. I went there a month back to have my account pulled off my friends and made into my own. I left being told all was good to go just needed to call to get my number transferred. When I did that they told me I had no phone plan... just an internet plan. Long story short it took 3 days to get things right due to customer service on the phone making multiple mistakes that messed things up pretty bad. I thought all was well until I got my next bill and it was completely messed up. I called customer service and they swore everything was correct on my bill when it clearly was not. I came back to this location and Adrian, the manager, was able to not only find but fully fix all the issues and remove the extra things on my bill cutting it by almost 50%. T-Mobile is such a mess these days. However Adrian, the manager of this branch, will go to bat for you and get things right. He seems to be the only competent one in the company. He is the only reason why I still use T-Mobile and he deserves a raise! read more

Wow!!!! I had the most incredible experience with T-Mobile home internet it was awesome. Easy to set up and with the customer service that was provided for me was exceptional. She went far and beyond the call of duty and I am so pleased to be a part of the T-Mobile family. Quick and informative patient and kind. I am overwhelmed with gratitude that I made this switch from Spectrum to T-Mobile. And the price monthly is unbelievable. The service is great a lot faster and 5G with a flat rate of $50.00 locked in as long as I am a customer. I am so glad I found the solution to all of my issues. I highly recommend T-Mobile to all my friends and family. Happy Holidays to us all thank you. Lorraine Nicks Jurupa Valley, CA read more

Shoutout to Minnie she took care of me on the quickness on my lunch break I was in and out can't wait for my iPhone 14 pro max thank you again Minnie read more

If I could give this location no stars I would.. I came in for my phone for battery failure and the back cover separating from the phone due to battery swell and customer care said my protection covers it but I just need to go to a store so they can validate there is no screen damage and the associate who helped me reviewed the notes and processed the warranty exchange after and I was told it will come in this week but when I went to pick it up, the store manager wouldn't process my exchange citing the back cover coming apart from the phone is physical damage. I tried explaining that customer care put notes in my account regarding my faulty phone but he didn't care to see anything regarding notes in my account about the exchange and even walked away during our interaction after repeating that he's the store manager and he's not accepting this warranty exchange but I called TMobile customer care and they'll be sending me a warranty exchange directly and apologized for the inconveniences I had at this store. They couldn't explain why the store would deny my warranty exchange when I have insurance. T-Mobile customer care representative went above and beyond to make sure I was 100% satisfied. read more

This has nothing to do with Covid just has to do with characters of some of the employees at this T-Mobile I am fortunately lost my phone I was having issues getting my number released was frustrated as anyone else with me apparently Jay Jay was a little bit more upset than I was implying that I wouldn't pass the credit check started snapping at me like I was his son..that I needed to get the information that Sprint has on me when T-Mobile bought sprint out ... so instead of customer services do calming down the matter .mr.angry JJ immaturely told me that if I didn't like it there was a door and I said really and he said yeah so I just asked him for his name and I left.... now I'd be surprised if a district manager didn't speak up for his or her mismanaged employee For that this store gets an F But the store down the street took care of me read more

Moe please take a mental Health day the next time you don't want to be at work. Your negative attitude isn't needed when a customer approaches you. I understand that you've been doing your job for several years but I also made my due diligence and reached out to the proper sources and they provided me with the information I gave to you. Your attitude was not necessary. Story: I went into the store to return and/or exchange a phone that I had recently ordered. Before attempting to go to a store I reached out to T-Mobile customer care in which they advised that I was able to do such return or exchange at store front. I walk in and Moe greets me and asked what I needed, off the bat he already had a caca face, I proceeded to tell him, he asked where I purchased the phone, I answered and it was an automatic "NO! you have to reach out to customer care we don't do returns or exchanges if it was delivered to you." That's not what I was told by customer care, he then proceeded to tell me how long he's been working for T-Mobile and that they've never had to do that. I read verbatim the message sent from T-Mobile. He then proceeded to attempt to help me But he had already left a sour taste in my mouth. He's not somebody that I would like to deal with in the future. So anyone that comes to the store you've been warned. read more

The location on limonite by the movie theater in Jurupa Valley. I do like it here. Sometimes it's busy. The customer service is pretty good. I avoid location that I would recommend. read more

Came in to ask questions about set up on a new iPhone we purchased. Daniel took the time to download all my info, actually walked me through it. He also explained some of the new features of the phone while assisting me with my account. read more

JJ helped me out big time he figured out the problem after I went to 3 different t-mobile stores. Thank you again JJ!!

Worst customer service I've ever experienced. They hung up on t-mobile customer service support once they stepped in to help us get our replacement phone. I was told this isn't the first time they had this issue with this store. Very aggressive and inappropriate customer service. I would avoid this location. read more

JJ and staff are always ready to help. Second time there' and I have zero complaints they're always generous with time and ready to help. Drop by and get great customer service from JJ and his staff.. thank you again for the speedy service. read more

Thank you Zachary for helping me fix my phone when I was having such issues. You have a tremendous amount of patients! You definitely deserve a raise!! read more

The staff at this and every T Mobile I have been to has been wonderful, friendly and helpful! They always have a smile and are happy to help! Thank you, Juan, and your staff! read more

We came to get an upgrade on our phones. Blanca helped us and she was awesome! Blanca was very helpful and knowledgeable with our questions and the products!! read more

I've had problems with phone service providers since I could remember it's not an uncommon occurrence. when it came to dealing with the issues they're team of "experts" wouldnt be soo helpful causing me to switch providers due to frustration of how they would not help the customer out. Well iv had some problems with my service with T-mobile not the end of the world but got close to switching providers the only reason I havent is because they're two "EXPERTS" at the location off limonite "Esmeralda" and "Juan" to be precise have really impressed me. I've never experienced this type of 5 star customer service support ever and I'm staying with T-Mobile because of how effectively they handle any problem or concern I have they are truely the best I cant imagine them not rising to the top in that company and T-Mobile would be crazy to loose them.! read more

Daniel P. hooked was incredibly helpful. I appreciate his attention to detail. He made me very comfortable with my purchase. He deserves a raise. read more

BEWARE THIS ISNT A T-MOBILE STORE, ITS AN AUTHORIZED RETAILER!!! It explains the attitude of the employees. Went in to get an upgrade for my whole family, asked questions about our bill and the girl said she couldn't help us with reviewing our bill at all and that that was what the app was for. STRIKE ONE. When we were talking about upgrades, she was pretty much UNINTERESTED and every phone we asked about, she made them sound like the worst idea in the world. She seemed soooo annoyed to be talking to us when we weren't even asking anything crazy, just how much they would cost and so on. STRIKE TWO. At one point we asked her to give us a second so we could discuss briefly within our family and in the 2 minutes we were away she started helping another family and we then had to wait like 30 min before she could help us again. STRIKE THREE. We asked a question about warranty at the end and she straight up said she couldn't help us with any information and that if we wanted, we could go on their website for more info. STRIKE FOUR!!! Like seriously it was the most unhelpful, rude, and frustrating experience I have ever had at a "T-Mobile" store. I ended up upgrading my iPhone but now I'm wondering if we were jipped or taken advantage of with the prices and fees. Will be going to a real T-Mobile store tomorrow for more information. SERIOUSLY T-Mobile should force these retailers wearing their name to uphold their customer service etiquette. Will be filing a legit complaint with the company as well. STAY AWAY, do yourself a favor and drive the extra miles to a real store. read more

I love this store! I'm always attended immediately and customer service is always great! Thank you Juan, Moe, and Ahziri!

Came in bc I lost my phone.. Actually.. Phone was stolen... The associated was very helpful in getting me started with another phone I brought in. Sad that I lost my phone.... But I am once again connected with my new phone..... Thanks for the speedy service. read more

Gustavo was an excellent sales rep with great customer service. He helped me upgrade quickly and easily. Definitely the best in store experience I've had read more

Came in to the store and was greeted by Gustavo. I had questions about an upgrade and he was able to answer all my questions. To make the story short I walked out with a new phone and accessories for my device. Will definitely recommend him and this store to my family and friends. read more

I just went here and was helped by ahziri she was so sweet and helped me get exactly what i needed! she definitely knows what she's doing, thanks to her for helping me out! read more

Excellent customer service! They dropped my bill down like $40, everyone there was welcoming. I got a free tablet for adding a line!

Tmobile Limonite is the best. Fast and professional service. Employees are courteous and very helpful. I highly recommend stopping in if your looking to get a new phone or just info on your device. read more

Upgraded my IPhone 6 to IPhone XR- customer service was great. Looking forward to the arrival of my yellow IPhone ! Thanks a bunch Juan!

My sister and I went in to inquire about adding 2 new lines to an existing account. After we were told we needed $500 per line deposit we told the associate we wouldn't be signing up for those lines. This was June 1st. It is now July 2nd and we are now getting charged for having those 2 lines. Now, explain to me how I could have those 2 lines if I needed $500/line to open and I did not sign neither did I hand over cash, debit/credit? I am still waiting on a refund... read more

Had issues with my phone and Adam was so helpful and knew right away what the issue was and found solution to it . Highly recommend him guys :) read more

Terrible return policy. They failed to highlight the area where they accept returns only at 14 days. They would not honor store credit, cellular service credit, nor pay a re stocking fee. Buyer beware I would not recommend getting any T-Mobile service here read more

Daniel P great customer service made the switch easy and painless

Very friendly, workers were very helpful with positive vibes. Making this my home T-Mobile. :D

This has to be the best T-mobile I have been too! The employees are very helpful & knowledgeable, which helped me out because they were able to explain things to me in a way I understood. Ahziri, Adam, & Juan were all so helpful & kind. I wasn't there for long but I liked how they worked as team to ensure that the customer received the best service. I highly recommend this location over others because they go above & beyond for their customers! read more

I came to tmobile and the service was great Juan and Roberto help me out and answer every question I had best service ever i advice to come to this store. read more