Tolan was so accommodating to our needs of fixing a bill. Easy solutions, made it comforting and…read morequick as well. Will definitely come here for his services again

It's a bit frustrating that you need a PIN just to pay a bill…read more The extra steps and unnecessary hassle this company puts people through really says a lot about what they prioritize--and it's definitely not convenience.

This has been one of the most frustrating customer service experiences I've ever had. My…read moreinteractions with Tory and Ethan were especially disappointing. I genuinely felt they intentionally gave me incorrect information, which caused me to waste my time and walk away with absolutely nothing resolved. Their dismissive, unprofessional attitude showed no respect for my time, money, or concerns. As a consumer, you expect honesty and basic professionalism, neither of which I received from them. Because of this experience, I've decided to cancel my Asurion plan through AT&T and take my business elsewhere. There are insurance companies out there that actually value their customers. Worth Ave Group, for example, covers a wide range of devices and offers straightforward service without the hassle of dealing with unprofessional employees like Tory and Ethan. Consumers have options, and I'm choosing one that treats people with respect.

Dont come here. They are liar and cheating you for $60 diagnosis fee. I came to the store at sugar…read moreland, texas on 5/26 for trying recover my hard disk. After 3days, I was told they couldn't. There is no way but Chatgpt to get some software and try by myself. Two hours later, I got my all documents. Don't go uBreakifix. Save your time and money because they can do nothing!!!

BETSY ROCKS. I had a problem with my 5 years old phone,…read moreSamsung Note 9. And I wanted to transfer my info to my new Samsung 25 Plus, but the old phone was glitching and could not transfer anything. So, I walked into this store on Wednesday 5/29/2025 at 2pm. Here come Ms. Betsy, she spent hours trying everything in her power get both phones to connect and communicate. Finally, she was able to transfer everything to the new phone. She was patient, knowledgeable, courteous and professional. this young lady is an asset. I also want to thank Jesus for being helpful and courteous. I also was impressed by the security officer on site. He was bringing chairs form the back for customers to sit while waited to be served. Thank you Betsy. AAA+++

Crazy hot in Houston. This XFINITY store is next to CiCi's Pizza on Wilchest and 59 Freeway…read more Location is perfect. Let's get started by walking in. The security guard looked sleepy sitting in the corner. I think it's better than looking at the phone. There was no signup list. I got serviced right away. Anyone comes after me had to check in with the employee who was helping me. It's nice to get attention right away. But, hey, you're with me. Stop getting their names while I was being served. What happened to other staff? They were busy with customers too. Ok fine. I give in. Not coming back. No, I'm not gonna give him 10, either.

10/10 experience and Alex was incredible! Changed my car key battery in 1 minute and was so…read moreknowledgeable! If you need anything go here

Any and every kind of battery you might need they have it…read more Plus they discount veterans!!

I've received great service from the team (Kenny, Ezra, and Hamza) at this location for multiple…read morerepairs. I've done a screen replacement and a back camera replacement. They're professional and honest. I would recommend to anyone in the area.

They tried to make a quick come up. These people charged me $150 to replace my charging assembly…read morefor iPhone 14 Pro Max. I went to another repair spot in Katy. Only quoted me $60 but ended up only paying $35 cause something was stuck in the charging port and the port was still working when the object was take out. This place here recommended me to do the full replacement for $150 and didn't bother trying to fix the existing port. Don't go here if you're trying to get ripped off.

I visited yesterday and the girl employee was nice and helpful. Came back today to leave my phone…read morewhile having my claim filed. I was having a situation where I already spoke with someone on the phone. The woman employee today seemed as though she was not trying to help me at all and I ended up just leaving to the sugar land location instead.

This place is great. My son had locked his tablet and they did a factory reset. I was very…read moreimpressed with the speed of the repair and the customer service. I highly recommend them.

Deposited a package and the attendant was very professional and highly knowledgeable. The request…read moreof package being sent was met with good clear communication.

Absolutely the best UPS store around. I have been doing business with this store for many years…read moreand they have always assisted me if I had a problem. So glad they are nearby.

As a business owner who ships packages daily, I rely on efficiency and clarity--two things this…read moreFedEx location consistently lacks. The self-service scanner seems to operate on its own unpredictable schedule, and when the drop-off bin is full or mysteriously closed, there are absolutely no signs or guidance on what to do next. The employees? Let's just say customer service doesn't appear to be in their job description. Their attitude ranges from indifferent to downright rude, as if helping customers is an inconvenience rather than, well, their job. If you enjoy confusion, malfunctioning equipment, and a healthy dose of apathy, this location might just be your happy place. Otherwise, save yourself the headache and look elsewhere.

Just came into the store to have a very difficult tiny photo printed Calief W. was SO nice he…read morehelped me right away the store was busy he did it immediately it came out perfectly very good experience thank you so much!