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T-Mobile

2.0 (4 reviews)
Closed • 10:00 am - 8:00 pm

Services - T-Mobile

Telecommunications

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5 years ago

Helpful 13
Thanks 0
Love this 5
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127
4
2

4 years ago

Helpful 1
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14
13
15

5 years ago

Helpful 1
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Love this 0
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3 years ago

The employees here are great they helped us set up are phones and saved us a lot on our monthly bill

Helpful 0
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Cox Business -  Ensure seamless operations and Internet savings for your Business growth with Cox Business reliable Internet packages.

Cox Business

(8 reviews)

This is the worst possible communications company. They over sell their capabilities. They lie. The…read moreservice is literally so slow that I have to go home to upload data through my Verizon internet. I just had a class that had to be cancelled because the internet was down, but they claim they charge the ridiculous amount that they do because they are providing better service than what is provided to residential customers. They trap you in a contract that you can't get out of without paying the full price of the contract. I've never heard of any other company doing that. They know their service is bad. They trap you so that you have to stay stuck with their crappy service. As soon as I can afford to get away from them, I am dumping them. I'd be willing to bet if they told their customers they were released from their contracts, most of them would run as fast as they can. Do yourself a favor, don't sign with cox. They are overpriced, they over promise, and then you're stuck. I regret it everyday single day.

Worst experience with any kind of utility ever!! Had service hooked up Jan 6 and it worked for…read moreless than 48 hours... had a service tech out on Jan 9 and he replaced the equipment. That time the service lasted less than 5 hours. I cancelled the service that week and switched to Verizon. I returned the modem I had on Jan 13. Then I got a bill for $108 because of the set up fee and "service period". I paid it just to not have to deal with them any more! Now 6 weeks later I'm still fighting a charge for equipment they say I didn't return, but it's the modem the technician took back with him during the service call but he never left me with a receipt. I've had no less than 1 call a week and multiple emails and even the text service. Each time I'm told it will be cleared and then the next week I get some form of a reminder to return equipment or pay the $240 fee. Now several weeks and multiple calls later I FINALLY am told I need a ticket to open a case... so the saga continues...

T-Mobile

T-Mobile

(34 reviews)

$$$

I'm really hesitant to rate this store, because by all accounts I had a pleasant experience. I…read morewalked in, frustrated with Verizon, and wanted to transfer service. They were not as pushy of salespeople as the Verizon store was (having just come from there). I said exactly what I wanted and the team member (Tim, I believe) was very helpful. He was laid-back and informative, tried to get me the best deal. He was honest about the Nexus 5's markup as well. Overall the transaction was fantastic and I walked out with a great working phone. T-Mobile itself is a great company. I was with them for 8 years before having to switch to Verizon for work for 2 years, then immediately switched back when I could. The coverage in this area has been fantastic. However, when filling out the application, I asked specifically if the credit check was hard or soft. I have excellent credit but recently moved, so I didn't want another hard hit. The team member assured me (more than once) that it was a soft credit check that he was performing. I agreed to it. Now I have an alert that a hard inquiry has been made. It's not bad, but it was not what I was told was happening. A hard inquiry is completely different than a soft. So, while he was honest about everything else, this was a complete lie to me. This changed my perspective of my in-store experience. So, I just wanted to make sure other consumers knew this caveat before they switched. Otherwise I recommend T-Mobile above the other companies.

Was at the store today and had a horrible experience with a young man name Ramie. I only came in…read morefor a replacement for a screen saver. Which I originally purchased when I brought my phone in January 2026. It's unlimited replacement. He was very rude and snappy saying he didn't have one for my phone, which was not true. They put a 16/17 protector on my phone originally , somehow he said they couldn't put on a 17 protector which didn't make any sense which they had in the store. I asked him could he let me see the protector that he was talking about and he told me no unless I was going to purchase it. I asked him could I talk to a manager and he said she went to lunch and he was going to lunch too. I asked him when would she return he said in 30 minutes. I said I would wait. I thought this is ridiculous. I stayed calm because I was in shock over his treatment over a phone protector I purchased unlimited replacement. I could not believe his unprofessionalism. The treatment was really unbelievable. The other guy Chris was not helpful either I ask him for help because I remembered him and he said he never helped me before. I am writing this because no customer should be treated this way. I have been coming here for over twenty years. I will never forget how they treated me today. No one should be treated in such a rude disrespectful manner. *I was fortunate that a Wonderful young lady wind up helping me name Sunny, She stepped in and helped me I explained to her the situation and she called the manager and she told her it was okay to replace my screen protector. Thank you so much Sunny for your professional and patience. You are what TMobile represents. Your kindness and helpfulness was truly appreciated. I called customer care service and I wanted them to know about you. They told me to make sure I call the manager which I will definitely do. I hope they give you a score of 10.

T-Mobile - mobilephones - Updated May 2026

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