Joey was great. Very polite, professional & knowledgeable. Had me on my way in just a few minutes!read more

I went to get a sim card for a replacement IPhone 12 that I got back after a new battery…read moreinstallation went wrong at Best Buy. I had to turn in the old phone to Apple, which is common. I lost my sim card so I went to my phone carrier TMobile and they put one in the new phone. I asked for instructions on getting it ready to go, but could start it when I got home. Instead, he told me it would be easier to load from my husbands phone and said he NEEDED HIS APPLE ID. It didn't make sense but I trusted him. He started my new phone up so it could be usable. However, I couldn't figure out how to restore the backup. I went back to the store and He said he assumed I had my old phone, even though I told him it was my husbands. Why did he ask for my HUSBAND's ID? makes NO HONEST SENSE. This made it impossible to retrieve my data So in trying to find a way to get my data back, I called my sister. Within 20 minutes, she told me to reset to factory settings. The backups that 'disappeared' as we were trying to get it fixed at the store, came back. Instead of treating me like I was lying about having backups, they should have found a solution since THEY CAUSED THE PROBLEM in the first place. I was furious at their lack of taking responsibility, lack of knowledge on how to get backups back after the gentlemen's ASSUMPTION put ME in a position of trying to fix their mess. They are incompetent and instead of fixing my problem, selling me an apple watch seemed to be what he was focused on. Did I get upset? Yes, I did, you caused the problem and acted like this was my fault. It was YOUR incompetence and he should have honored MY REQUEST to find out how to do the download without another phone in the first place. What a failure in customer service. What a failure of competence. What a failure in understanding your employees aren't as smart as they think there are.

I just tried to upgrade my nine-year-old daughters phone after having Verizon service through my…read morebusiness for over 30 years including eight different lines and they kept their rep on the phone for over two hours without allowing me to get a new phone. I would highly recommend against Verizon Based upon this experience. Very poorly ran business and I will be transferring all of my services to a different carrier Monday morning.

Natasha helped me out greatly! She was able to fix a miscommunication situation I had with a…read moredifferent employee. Thank you!

I got a promotion for new phones, went to the store to turn in my old phones - long story short: my…read morefirst bill comes in at 25.00 more than they quoted me - turns out - the loyalty discount ended?! is that why I got a discount? then my next bill comes I notice one of my phones are NOT being discounted for the promotion! then I find out when i turned in phone, they put wrong EIM number towards the wrong trade in PHONE!! NOW they can't fix it!! talked with the store manager Paige - had to make an appt - the meantime, she's "working on it" - the next month I get HIGHER bill! went in store - Paige isn't there - made another appt - went to the appt - Paige left already!! made another appt - Paige is in a meeting - meanwhile my bill is going up more! I am paying 75.00 more than I should when they quoted me and NOT one Person at VERIZON store can or will do anything! called customer service tried 3 times already - This round the rep says the promotion went thru - I will see when my next months bill comes - DO not go to the Verizon store for any technical help if you went thru customer service for any promotion! they will jack up your bill!

Verizon store in Pueblo , please stop saying Verizons 5G Home internet will be ready by end of…read moreyear. it's now year 3 and still not here. but every time i ask the store says should be by end of year. if you don't know just say so, or Verizon give your people the info to let us know. thanks Andy

Melissa was fantastic! She helped me get a new phone with no issues at all. Her customer service…read moreskills are on point! She made my day so much better by just being herself, patient, doing all she could to help me with my problem . I appreciate employees like this. Its very important that more people be this way so our world can become a better place. Thanks Melissa for being such an awesome person !

I came in because my phone was acting up and Eric and Des helped me SO MUCH. They found some…read morepromotions on my account that I didn't know I had and was able to save me money AND get me a new phone. They were very knowledgeable and helpful and gave me a renewed faith in Verizon as a company.