Big thanks and a shout out to Aaron and Bradley. I called to get the internet reconnected after the…read moreroofers left, Aaron showed up early, got it running - then realized we were not receiving optimum speeds. He and Bradley worked to make sure we were getting the best service and speeds. Thank you for going that extra mile! Of course, I am used to getting exemplary service from Secom - Pueblo and La Junta. Thanks again!!

I rarely had trouble with the service but when I did they just did not want to do anything about…read moreit! They always insisted the problem was with my equipment not theirs and I even went out and spent a ton of money on a modem I did not need. The problem was with their equipment but they couldn't be bothered to get off their buts and fix it so we called in a Satelite company and were back to having reliable service the same day. I had unfortunately paid my bill in advance so I needed a refund. THAT TOOK THREE MONTHS and a call to the Better Business Bureau. My advice, yes Satelite is a tiny bit slower but it's not noticeable enough to put up with Bad customer service when your tv and your phone doesn't work (voip). That's just dangerous. I was an excellent customer. They just didn't care.

This store is an absolute nightmare. I came in with a replacement already authorized by T-Mobile…read morecorporate, but the staff here made it impossible. The woman who "helped" me was rude, unprofessional, and honestly made me feel like she was trying to withhold or even steal my phone. I ended up leaving and going through corporate directly because they were completely useless. The staff is sexist, untrained, and untrustworthy. There are no bathrooms, no accessibility for disabled customers, and zero customer service skills anywhere in sight. While I was waiting, I overheard another customer complaining that someone here had taken pictures of his credit card information. Whether or not that's true, it tells you everything about how shady this place feels. This location is nothing but scams and incompetence. Save yourself the frustration and go to a different T-Mobile store -- or better yet, deal with corporate directly. This place should not even be open.

I have been a t-mobile customer for decades. I have had the same plan since 2017. my plan included…read moreup to 3 lines of service, I just recently added the third line. since adding the line they have told me that my plan did include the line but then they billed me for the additional line. Now they claim I have to pay $145 for three lines instead of the $90 on my original contract. I asked to speak with a manager in order to resolve the issue. it's been almost three weeks and o have not had a return call. My next bill is coming up to be paid so I had to remove auto pay so they won't take money from me then issue me a credit. I would look at other services before using T-mobile, they don't do what they promise.