I got a promotion for new phones, went to the store to turn in my old phones - long story short: my first bill comes in at 25.00 more than they quoted me - turns out - the loyalty discount ended?! is that why I got a discount? then my next bill comes I notice one of my phones are NOT being discounted for the promotion! then I find out when i turned in phone, they put wrong EIM number towards the wrong trade in PHONE!! NOW they can't fix it!! talked with the store manager Paige - had to make an appt - the meantime, she's "working on it" - the next month I get HIGHER bill! went in store - Paige isn't there - made another appt - went to the appt - Paige left already!! made another appt - Paige is in a meeting - meanwhile my bill is going up more! I am paying 75.00 more than I should when they quoted me and NOT one Person at VERIZON store can or will do anything! called customer service tried 3 times already - This round the rep says the promotion went thru - I will see when my next months bill comes - DO not go to the Verizon store for any technical help if you went thru customer service for any promotion! they will jack up your bill! read more

Verizon store in Pueblo , please stop saying Verizons 5G Home internet will be ready by end of year. it's now year 3 and still not here. but every time i ask the store says should be by end of year. if you don't know just say so, or Verizon give your people the info to let us know. thanks Andy read more

Switched over from AT&T to Verizon to get better service - Andrew did a fantastic job - thanks man !!!

Shout out to Juan at Verizon for getting me in and out with a new phone on my lunch break in 13 minutes!!!!

Worst place to come. Employees standing around while there are 10 ppl waiting. No wonder ppl are going more towards online shipping. Do not come here if you are short on time. Worst customer service. read more

Verizon - Absolutely no one helping anyone at the desk. - Mobile Phones Near Me - Pueblo, Colorado

I use to say Verizon was all about customer service. Today they proved me wrong. I called this morning and was told if I paid my phone off, l could upgrade to a newer phone and get $450 towards the phone. I went to a Verizon Store and was told no. I called Verizon back asking to talk to a manager and kept getting the run around. Simply put, ignored behavior is condoned behavior and the Verizon Managers believe being unethical is OK. Bottom line, I spent over $500.00 to pay off my phone to upgrade to a newer phone and couldn't get one because the first sales rep lied. read more

I'm a senior citizen/100% service connected disabled veteran and this company provided me with the worst and most frustrating customer service experience of my life. Purchased a MiFi with a data plan for it and my iPhone also, but was unable to receive a signal strong enough to operate them. (due to living near Parkview hospital, I was told) I attempted to return the MiFi and cancel plan just hours after receiving them and was told I could not for at least 24 hours. Then my phone was locked out by Verizon just hours later. Went to Best Buy the next day where my iPhone had a warranty and they contacted Verizon and I was told I had to go to Verizon's "corporate" office to get my phone unlocked. I took my MiFi there also to return and was told I had to return it to an authorized dealer where I was asked for a $50 restock fee. I told the clerk that the corporate Verizon rep said I did not owe a restocking fee. I was then threatened with a refusal to turn off my autopay if I didn't pay up. I paid up and filed a BBB with my 24 hour purchase and return paperwork and was refunded. Now Verizon has a collection agency contacting me for what was settled already with the BBB. read more

All of the employees were standing around while we needed service. The security guy was annoying. All I needed was to activate my phone and they made it so complicated. I'm not impressed with Verizon at all. I definitely won't be back. read more

Waited for a mistake they made at this store. Greeter would rather have a smart mouth then trying to help. Then went to back and told other employees. Then they made me wait. Next employee came fixed problem but was not rude but wasn't nice. Will never set foot in this store ever again. Have been a Verizon customer for a long time. read more

The sales person Andrew told me I was getting all this stuff for free and at the end of the month I had to pay for it all. The manager Steve at the store did nothing and blamed me. WOW so much for customer service. The sales person Andrew lied and said he never told me i was getting stuff for free. Do not go into this store they will lie and cheat you just to get your money. read more