2 employees waiting on one customer. 2nd could not be bothered to wait on me. I think I'm looking at different carriers at this point. Buying a phone should not be complicated. read more

Worst TMobile Store I've ever been, the girl was busy on the with a privat problem and Diakone what she was doing, she gave the phone to the guy that worked with her in there, well he had no idea send me home with a non working phone didn't even recognizing that the phone was locked and therefore those two get paid, unbelievable. read more

I visited the store this morning and spoke with Allie, apparently the new manager concerning a complicated issue involving new internet service. She couldn't have been more helpful and handled my equipment return quickly and with no problems. read more

My son needed to upgrade his iPhone. This was one of the few T-Mobile stores in the area that still had some iPhone 12's left. The staff where very friendly and very helpful. They went thru the device and setting it up. Overall excellent experience. Definitely will go again if I need to goto a mobile store. read more

Well I was told if the Apple Watch stayed on my account even without an active line that I would still be getting the promotion for the Apple Watch and would not over the full price, when the tech canceled the service, but left the watch on the plan and switched it to the galaxy watch I get a text three hours later, stating that the promotion had ended. Also, I had to order my device online due to the fact that you don't carry any higher memory devices than the base device, nor any chargers or a wide variety of cases and screen protectors and this has been an issue for years. We wanted to switch my boyfriends phone line from his mothers account to my account which we were told had to be done over the phone which was the first time I have ever heard of this in years, I have had a better experience at Verizon with their customer service and the ability to get the devices and accessories that I wanted at time of service rather than ordering online. To me, there is no reason to have a store if the employees do not care to help the customers coming in the store and can offer little to nothing without me having to order it online. The manager also stated while on the sales floor,that If It doesn't make him money or the store, he does not care to know or help with the service or issue. All the customers on the sales floor had heard this comment as well, I heard a lot of call customer service, we can't help you set up a discount, We can't do this, we can't do that. They were rushing me out the door and unwilling almost to help me set up my new device since I had just received my device, that I had to mail order. The one woman that was taking care of me when the manager was popping in an out, to make these inappropriate comments, kept calling me honey, babe, sweetie, which I find totally unprofessional and inappropriate. My relative had gone a mere day's prior and had heard an employee speaking ill about a customer being mentally handicap to put it in nice words, while the customer was still exiting the store and could hear this. This store is a terrible representation of T-Mobile and something really should be done. I would leave 0 stars but alas this is not possible sadly. read more