Chloe was very helpful. She called me back after the fibers were installed in my neighborhood…read more Looking forward to trying their services.

Called me back within 10 minutes, we're very polite and helpful and got my service back quickly…read more Quite unlike Xfinity!

Disappointed as I showed up to do an iPhone exchange and was told to wait. Waited 20 minutes for…read morethe manager to come out and go through the exchange process then to tell me they don't have it in stock even though I called ahead to check. Kellen the manager stopped our conversation to giggle with a coworker at least 8 times. I would recommend choosing another location for efficient and accurate service.

I got a new phone and service in this store. Everyone is so helpful and knowledgeableread more

Always great service from Will! The customer service is outstanding and professional. My family has…read morebeen coming to this location for years. We don't go anywhere else for our mobile phone needs.

REALLY BAD SUPPORT. We tried to change our plan to add additional international data plan -…read moreCustomer service added the plan but some mis configuration ended up turning OFF DATA. Tried to go to the customer center today and they washed off their hands saying it was an iPhone issue (really Tmobile?) and did not even try to revert the plan. I had to be on the phone with customer service for over 2 hours to explain to them and revert my plan change. STAY AWAY FROM THIS CENTER.

This was the worst experience I've ever encountered at a T-Mobile.. I went to open up a line with…read morethem as a new customer and the employee had no idea what they were doing. I was told their systems were down so then I had to go get cash to pay and incur a service fee only to then come back and have the same associate say that their system is down completely.. She definitely didn't want to actually work as shown by her horrible attitude.. Definitely wouldn't recommend starting a new line of service with them at this store.. it sucks.. And just to be clear this is the T mobile in Northwoods Mall