Chloe was very helpful. She called me back after the fibers were installed in my neighborhood…read more Looking forward to trying their services.

Please dont waste your money. This company charges $5 to make a payment with cash in person…read more Internet is spotty at best. Terrible customer service. Please do not use this terrible service

This US Cellular/T-Mobile merger has truly been an absolute NIGHTMARE for US Cellular customers…read more Thousands in phone payoffs due with NO NOTICE, disappearing credits also worth THOUSANDS stripped away, language barriers with their customer service reps, etc... I had US cellular for over 25 years with no real issues. I do believe I'll be getting a landlines number from xfinity and say goodbye to cell phones for good.

Disappointed as I showed up to do an iPhone exchange and was told to wait. Waited 20 minutes for…read morethe manager to come out and go through the exchange process then to tell me they don't have it in stock even though I called ahead to check. Kellen the manager stopped our conversation to giggle with a coworker at least 8 times. I would recommend choosing another location for efficient and accurate service.

The manager and assistant manager were of this store went above and beyond helping me find the…read morephone I wanted as well as adding on a phone line. Very professional and helpful.

I went to this store to return my equipment and I was told to bring a shipping label to return the…read moreitem. The worker there essentially refused to let me return T-mobiles property to them. The worker was extremely disrespectful and told me to f@&@ myself when I left.

REALLY BAD SUPPORT. We tried to change our plan to add additional international data plan -…read moreCustomer service added the plan but some mis configuration ended up turning OFF DATA. Tried to go to the customer center today and they washed off their hands saying it was an iPhone issue (really Tmobile?) and did not even try to revert the plan. I had to be on the phone with customer service for over 2 hours to explain to them and revert my plan change. STAY AWAY FROM THIS CENTER.

This was the worst experience I've ever encountered at a T-Mobile.. I went to open up a line with…read morethem as a new customer and the employee had no idea what they were doing. I was told their systems were down so then I had to go get cash to pay and incur a service fee only to then come back and have the same associate say that their system is down completely.. She definitely didn't want to actually work as shown by her horrible attitude.. Definitely wouldn't recommend starting a new line of service with them at this store.. it sucks.. And just to be clear this is the T mobile in Northwoods Mall