Went to TMobile on Payne Avenue, North Tonawanda to switch to T Mobile from Verizon. I wanted the 55+ plan for $50 taxes and fees included. The manager Shania upgraded me for only $2 per month--and promised the moon. None of it true. She messed up my account totally from beginning. And put me in $65 plan. I just left store for 6th time to try to get what I originally asked for. Error after error, excuse after excuse--and she is the manager. Don't buy their promises. Stick with Verizon . Wish I did. read more

Sadly I have to give this store 1 star. I would give zero if possible. I have an account here for my son and was looking to port my number to this account. Not only did they creat a separate account for myself costing me more money, the associate who help me stole from me. She mentioned that there were several promotions. One was a free iWatch. She said I only had to pay the tax. This was a lie. She charged me for the phone as well as adding a line to the watch which i specifically said i didn't want. The second deception was she said there was a $250 Apple Pay gift card if I purchased 2 accessories. I purchased accessories even though I didn't need them however I never received a gift card. After calling their corporate office for support I found that this associate used her email address for my account. This is unacceptable behavior and I will be taking action as I have felt violated but the trust I gave this store and the company read more

I have never before dealt with a customer service department as wonderful as TMobile! The patience, respect and knowledge I received was , by far, the very best of all the other companies I've needed to interact with. (During my 72 years there have been more representatives than I could possibly remember!). The phone service itself has made me a customer for life!! I've used about 5 different carriers before I tried TMobile; I could have saved years of frustration. After 5 years I have yet to think of anything negative to say. They even opened a store within walking distance! What a bonus! They treat me like family and gladly help me with little difficulties I may run into because of limited technical skills!! What a blessing! Thank you for such a wonderful experience! read more

Maria was very helpful to me when l changed my service from A&T . I also purchased a I phone 8 and she was very knowledgeable and patient with me. read more

Love this location! The employees are super friendly, helpful and professional. We highly recommend heading to this location for any new purchases needed and service on your account. read more