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    Metro by T-Mobile

    5.0 (1 review)
    Closed 12:00 pm - 5:00 PM

    Services - Metro by T-Mobile

    Telecommunications

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    1 year ago

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    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    (5 reviews)

    This is the worst company I've ever dealt with. The employees are incompetent and are so rude. I…read morewas told my bill would be $170 and it's been $230 for 3 months and I've been in this store 3 times to meet with Tiffany and she didn't show any of the times I had an appt with her. I finally got it resolved over chat in the app and it took 20 mins. Tiffany hasn't helped me at all in 3 months even though she said she would. The corporate office may wanna go check on this store, they are awful to deal with.

    Please do not come here. Awful customer service, takes no responsibility for any of there wrong…read moredoings. Will give you nothing but misleading or false information just to make a sale. They don't have the customer best interest at all. Don't fall for the promotions like I did, because they really are too good to be true. I'm stuck with a tablet I didn't even want originally and $20 service fee after I was told by the sales rep it was free of charge and no monthly fee when I switched over to t mobile. I went back to the store to have this correct and was told it made no different to bill by the manager after there is clear as day a $20 service fee added to my bill for the tablet. I have the magnet military plan for one line it is $75 a month or $70 with autopay and with $20 service fee for the tablet it makes about $95. The manger told me I am not paying the $20 fee and the bill would be about $95 either way, that sales rep is very good at his job and gave me the best deal, there was no cheaper plan for me available. Which was a lie, there was a better option I just wasn't given that. You can go on the t mobile website and see the highest magenta military plan is only $85 and the one below that is $75. I even spoke to customer care after I left the store for second time that day just to confirm I wasn't misunderstanding my bill and they confirmed my bill would only $75 or $70 with autopay without $20 added service for the tablet and I was correct. I spoke with them before I went into the store and they encouraged me to go in person to see to speak with the manager and see what could be done on there end which was a complete waste of time. I wish I never switched over to t mobile and stay with my previously phone company and phone plan. It is shame that they allow employees to operate like that and finagle and deceive customers like that just to make a sale.

    Spectrum - Inside Lockport store location.

    Spectrum

    (2 reviews)

    Went in today to get 2 new phones and transfer 1 line. After a young man Michael Towns (who was…read moreabout to go to lunch, But helped us before he stepped out) helped us. We not only got the phones but decided to switch our cable and internet as well. He was GREAT. Went above and beyond to help us. We went to all major phone companies in the surrounding area and this was by far the best deal for us. Because we looked for the best value, this was a 2 day process for us so I know it took a little extra time, again Michael Towns was really, really great and helped us understand all of our options. If you go in and get him you for sure will experience great customer service. I do have to say I watched the other reps with other people coming in and they all did a great job too. Super friendly and informed staff. Thanks again Micheal! (I did not know this guy until today, this is a honest review after receiving great service) *Bonus for our family- it was only $5 a phone for insurance! Other places were way more. Totally worth checking out.

    We had an issue with our phones losing service during a storm and one wouldn't work again…read moreafterwards. After a month of trying to repair the phone they finally sent a one time warranty exchange for the wrong phone. The day I got the phone I called to have a return label sent and they stalled so long that it left it over the 14 day return window. I've been paying on a phone this whole time they won't take back. They also offered a free line for a year and then charged me for it, the anytime upgrade is not unlimited or anytime even though I pay extra for it every month. This company has milked me out of money as much as I can stand and I wouldn't recommend them at all.

    Amerigas

    Amerigas

    (2 reviews)

    Stay away from Amerigas. NO ONE IS HAPPY WITH AMERIGAS - THE NIGHTMARE YOU DON'T WANT TO HAVE…read more Amerigas corporate policies are bad for customers. They charge 2 to 7 times more than other companies in your area They continuously change their fees and contract by online acceptance to where you need to mail them a letter of disagreement w/30 days or your stuck They won't let you cancel gracefully when you want to get rid of them - charge you now a $300 tank pick pick up fee, a "service technician fee" which is just a bogus fluff fee of $119, and an early contract cancellation fee of $170, They lock you into a 3 year contract on initially calling them. If you buy a house with an Amerigas tank, make the seller get it removed and pay for the removal before you close! It will cost an arm and a leg to get a underground tank removed. No other company will fill an Amerigas tank, so don't buy a house with an Amerigas tank on the premises. They will take your money for a tank fill, and not get out for weeks to fill the tank In some online complaints, they have misbilled clients for propane, not filling their tank, but charging them for a full tank, so check your tank when the driver gets done 'filling' it. take a picture of the meter.

    I was outside installing a window in my home and Amerigas was over on the next road filling up that…read morecustomers tank. The guy knew I was a customer and walked over and asked me if I needed fuel and he'll top me off if I'd like and I thought that was very cool that the guy did that

    Metro by T-Mobile - mobilephones - Updated May 2026

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