Well I have had my MacBook Pro for about ten years and have never had issues with it. When I got my…read moreMacBook I called Norton antivirus and told them I would no longer need their services because I have a MacBook and they said congratulations on your purchase. Somehow my MacBook got infected with a Malware. Louis at Mac to Mac was able to identify the problem and fix it immediately. He explained all the actions taken to resolve the problem and what to watch out for going forward.

Louis is an amazing guy! This is my third visit to Mac to Mac Services, and Louis always solves my…read moreissues--even when I think there is no fix! Most importantly, Lou understands how important my problems are, and he works with confidence to solve my issues. This is THE place to go. Prices are very reasonable and you won't ask for a greater guy to work with. He talks through the process so you understand the problem and then offers up great solutions for making you aware of what you can do in the future. I am so glad I found Mac to Mac Services! Thanks, Louis, for your great work!

Update 5/10/26 - Apparently there is one more chapter in this saga. I tried to sign up for Frontier…read moreFiber as I promised after the pole was removed. They provided me a work order number (I don't recall that number)... no notification and nothing happened. I call the 800 number and thrash my way through the phone tree to a person - they have no record of the work order or any work order at my address. (The phone tree is nearly impossible to navigate if you do not have an account number with them, also, it appears the "account phone number" is NOT my phone number.) A couple weeks pass and someone calls me. I relate the issues, a second work order is opened (#070644356). Frontier needs to do a "credit check", so I log into the 3 agencies and temporarily lift my freeze. They email me requesting proof of ID, so I email an image of my drivers license. I also download the "app" as requested so I can check when the tech will arrive. It says the order is in process. 4 weeks pass, it is now May and I get a call from (800-921-8101). I explain the history, they cannot locate the work order. We go through the whole thing for the 3rd time. I lift my 3 credit blocks AGAIN. Credit check is OK, but I'm told for some reason my account was charged $40 for the check. Frontier sales gives me a number I can call to get it removed from my account (866) 293-7026 (question - why should the customer do this?) but the "auto-answer" bot at thast number keeps asking for my "id number" when I call (what ID number?) - useless. We are now on Order# 070656860. I log into my account, they need "Positive ID" again - I attach another copy of my drivers license... I hear crickets. In a week I check the Frontier app on my phone. Apparently they have been trying to contact me (the right phone number might help). There is nothing in my email or junk mail folders. There is NO WAY for me to contact anyone from the app (except the 800 number that you can't get through, and GIGA is useless - (cannot locate the order number, phone number does not match, no "orders" for my address, etc). I log into my account at FRONTIER.COM and I have a message... "They Need Positive ID" AGAIN! At this point I AM DONE! I called the 800-921-8101 to cancel, but of course it could not find my order number, by phone or address. My only solution - I wrote a TEXT message listing the order numbers and requested they be canceled, made a PDF image out of it and attached it in place of my "ID Image" they were requesting. FRONTIER - I tried, but you and your systems are too hard to work with. (BTW - one phone call to a non-800 Greenlight number, information given, no credit checks, installation date AND TIME scheduled all by the SAME PERSON on the SAME CALL, I was emailed account and status info, and 1 week later I'm on Greenlight Fiber.) Who would YOU want to work with?

We've had Frontier, former Rochester Telephone for over 30 years for our landline but will soon end…read moreour service with them. Two weeks ago, coming home from a trip we noticed that there was no dial tone, so we called Frontier. We got a date for a tech to come out nine days later. Quite a long time without service we are paying for, but oh well. On the day the tech was supposed to come we made sure to be home, waited all day and then found out at night that our service had been rescheduled for 12 (!) days later, which will be three weeks after we reported it. No reason, no contact! We called a number of times but either got no explanation let alone solution, or promises ("we will put you on the emergency list, someone should be there today or tomorrow") which never materialized. This isn't terrible customer service, it's NO customer service. Fortunately there are alternatives so that we can soon say goodbye to Frontier.

Installers were knowledgeable and very polite. Internet was installed 5 weeks ago, no issues. I…read morewent with the 350mb plan since I usually only have 2 devices connected simultaneously. The best part is that it's 55% less than what I was paying with Spectrum.

DO NOT USE GREENLIGHT FIBER!…read more The advertised $50/month fiber service wasn't worth what we experienced. During what should have been a routine installation, the installers drilled through a water pipe and flooded our apartment. As water poured into our home, we were frantically trying to move our belongings and stop the flooding while the installers repeatedly told us, "It's not a problem," and "It's no big deal." To make matters worse, they laughed while this was happening. Whether they were laughing at the situation or something else, it was completely inappropriate given the damage being done to our home. We were left dealing with a flooded apartment, damaged belongings, concerns about mold, and the stress of cleaning up and working through the repair process. I understand that accidents can happen during construction or installation work. What I cannot understand is the lack of urgency, professionalism, and empathy shown during the incident. Based on my experience, I cannot recommend Greenlight Fiber.