Most times that I've needed help, I've had excellent experiences. Today, Josh was exceptionally…read morenice, patient and helpful. I'm not tech savvy and would imagine how taxing a customer like myself might be. Thankful for attendants like Josh!

Good luck trying to get through to a real person via the phone. Just really bad service. And they…read morewonder why people are leaving them in droves.

My cup of tea keeps sliding all over the desk while I'm writing. I wonder who made this Tea Mobile…read more This is located in the small city of Batavia, sandwiched between Buffalo and Rochester. It's next door to my favorite tanning salon in town, which I frequent whenever I come to Batavia. They certainly know how to be friendly in here, which is appreciated, but I still haven't been able to find a deal that would really cut into the awful overcharging amounts I'm paying to Verizon, while still keeping me at a level of comfort of service that I want. I'm giving them the extra star though, because they were so damn nice and didn't hard sell.

Too bad I cannot give 0 stars. Several trips to this store, only one person working, very limited…read morehours. I have students from other countries, cannot seem to get their prepaid phone plan paid. Able to pay first month, 2nd month it says it went through at the store, then the students get notification of an issue. Not sure why so many issues!!!!! Try calling customer service, such a joke!

Why is the wait always so slow the worst company around. 3 people working not sure why it is…read morenecessary to wait this long to turn in equipment. Why. Not allow customer to self serve to drop off equipment they no longer need. Painful 40 min

BAD. The 'hostess' doesn't know how to do anything and they just stood there and talked for 20…read moreminutes before offering to help with a simple equipment return. Very lazy, rude and ignorant.

Chuck was hired to do our estate sale for a loved one's belongings…read more I would not recommend Chuck for this type of work. Here are some bullet point reasons: - Chuck changed the percentage and added a fee (that ended up being for advertising )to the contract, upon signing, four days before the actual sale. By the way he typically includes advertising as part of the fee he requests. We were blindsided. He would have been turned away if it were solely up to me, but unfortunately, I had others involved in the decision to use him. - Rather than giving us a guideline for when things needed to be done, for example, signing a contract and time to set up advertising - He claimed it was not too late to get advertising in: Info for advertising in PennySaver should have been done the week before the sale so that the ad would run that weekend before. It was not done. He claimed he could get it in on Wed before the sale. This would have been too late as the sale would already be in full swing. The bottom line, he did not advertise with the money we agreed to give him (against our better judgment) in the two places critical for estate sales- PennySaver ( which would have been late for the sale anyway) and Estatesale.net. He did not purchase any advertising. He used a couple of social media posts and texted people he knew instead. He was poorly equipped- -not enough table ,and the ones he had were very dirty, -signage was simply white computer printer paper. -he did not put enough signs up around town. We actually gave him some materials that he did not use, so we put more signs up ourselves with this material and our own social media postings. While we are so grateful that in the absence of Chuck's lack of preparedness, professionalism, and business ethics, our sale was not a flop, the poor way in which things were run and the fact that he did not do as he agreed to is not something anyone wants to deal with. Lastly, before he agreed to the contract that he changed and we had to negotiate, he wanted to see what was put aside and would not be included in the sale. This is horribly poor taste. He is hired to do a job, and he sells what the client says is up for sale, not what isn't. This is wrong on so many levels but, in my opinion, is taking advantage of those grieving a loss and trying to work through a finality. Yuck! Please think twice before using him for your estate sale.

I have worked many estate sales with Chuck. he always goes above and beyond for his customers. He's…read morevery hard working and honest and works night and day until the job is finished. He is extremely knowledgeable in all aspects of the business snd strives for customer satisfaction in every way