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T-Mobile

3.0 (22 reviews)
Closed • 10:00 am - 9:00 pm

Services - T-Mobile

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5 months ago

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6 months ago

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8 months ago

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11 months ago

Honestly poop! Gives you the wrong information your better off calling customer service

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1 year ago

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10 months ago

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1 year ago

We had excellent service. The crew was patient and helpful. They answered all of our questions.

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7 years ago

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5 years ago

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7 years ago

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6 years ago

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6 years ago

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7 years ago

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8 years ago

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4 years ago

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7 years ago

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9 years ago

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11 years ago

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Simply Wired Low Voltage - Taco Stand menu boards installed and looking great at SD airport

Simply Wired Low Voltage

(39 reviews)

Brian and his assistant did a fantastic job of retrofitting my house with more network drops! I had…read moreexceptionally high requirements for the 10 drops I needed in my house. I spec'd out datacenter grade CAT6A and associated components. Brian's work is very high quality and he was very flexible and always listened to exactly what I wanted. And trust me, I was VERY specific, as I'm an IT Pro/Blogger. I'm VERY hard to please, and I was very happy with the work. I wanted my wiring closet to look like a work of art, and it does! While I connected and labeled the patch cables myself, his home run keystone runs were exceptionally tidy. I would hire him in a second for any future drops.

After hiring 3 'networking' companies, hundreds of dollars later and having Spectrum come to the…read morehouse twice, Brian with Simply Wired saved my sanity. We have a decent sized house, and the Internet wasn't working consistently to all areas for a few years. The first tech who came out, was here for at least 6 hours and could not figure out what the problem was. The second company I hired, charged me a fee to come out and take a look. He was here for about 15-20 minutes and told me I needed to upgraded my equipment and charged me $200. He said there was something unplugged, which there wasn't. After he left the Internet was still not working properly. I found Simply Wired on Yelp, and boy am I happy camper. He came out for a free consultation, sent me a quote within a few days and a list of equipment I needed to purchase (my old equipment was a few years old and I just wanted to start new anyways). After receiving all the items, Brian came out and set it all up. My 'wire closet' or whatever it's called was so messy and full of old wiring and equipment that we couldn't even close the door. Not only can we close it now, but it looks amazing. He also used some of my old equipment to help boost the signal in certain areas. After the install, I had a couple of questions, texted him and he immediately responded. Brian is professional, reasonably priced, has great communication and smart! Don't hesitate to hire him. I only wish I found him sooner!

T-Mobile

T-Mobile

(26 reviews)

I was with T-Mobile for 6 years. I had a great experience with them, over the years it started to…read moreget super expensive. As i wanted to remain, i went in person to see what i can do to bring my monthly payments down. I went in and was told there's not much i can do. It's more on how it was said, very quickly brushed me off and when i said i wanted i to remove my apple watch. He said call the number on the app. and walked away. I did not appreciate the treatment, especially since i've been a loyal member. My intentions were to STAY with tmobile. unfortunately had to make a decision to switch over. A few months down the line i decided to switch and now im stuck in a position where t-mobile has my current line on transfer protection. Which can be easily turned off by calling the help line or going in person. Both just tell you to do the other, i did that so many times. Even a supervisor at the support line said to go in and gave me specific instructions. Which i have already done twice. The people at this location brushed me off immediately the moment they found out i switched over and refused to help me.

Came in on December at around 7pm with a simple account issue regarding primary line designation…read more 3 employees in the store, zero customers. Instead of assisting, two employees immediately told me they 'can't do anything in-store' and to call customer service. This was incorrect -- the issue can absolutely be handled at a retail store by any trained representative. I went to the location at Plaza Bonita mall and they took the necessary five minutes to correct that. It was very clear they simply didn't want to assist and wanted to avoid doing any work despite being idle. T-Mobile as a company has great customer service, but THIS store does the bare minimum. If you need real help, save your time and go to a different location.

T-Mobile

T-Mobile

(48 reviews)

$$$

Disengaged staff, escalating behavior, and zero accountability…read moreI recently switched from AT&T to T-Mobile, hoping for a better customer service experience. Unfortunately, my very first in-store visit was one of the most frustrating and unprofessional interactions I have ever had with a business. I was directed by T-Mobile's phone support to visit this store to activate my SIM card. The visit the day before had already cost me unnecessary time. I was incorrectly told to go back to AT&T to fix an issue with my mom's phone, only to learn from AT&T that the problem had already been resolved. When I returned to this T-Mobile location, the issue was confirmed as non-existent. Two wasted trips. From the moment the associate supposedly named David began helping me, his demeanor was disengaged and dismissive. Rather than working toward a solution, he repeatedly deflected, telling me to call AT&T despite me having just come from there. When I calmly expressed that I was frustrated at being given the runaround as a brand new customer, his response was to tell me to "calm down" and to deflect responsibility by pointing out that he wasn't the associate who had helped me the day before, as if that somehow meant my frustration wasn't valid or wasn't his problem to address. That is not how customer service works. When you represent a brand, you represent the entire experience a customer has had, not just your individual shift. What followed was genuinely shocking. He walked to the back of the store and refused to continue helping me. When I followed up to ask for a manager, he slammed a door in my face. He then returned to the floor and began mumbling in a way that felt deliberately antagonizing. A second associate abandoned her own customer to insert herself into the situation, and a third used outright profanity. Not one of the three would provide their names when asked. What concerned me most was that all three associates demonstrated a complete lack of the basic customer service skills needed to handle a frustrated customer. Rather than de-escalating the situation, each one of them escalated it further. They fed into the tension instead of diffusing it, and behaved in ways that were deeply unprofessional. And what baffles me is that all of this happened on the sales floor, in front of other customers. That alone speaks volumes about the culture at this location. I want to be transparent: I was frustrated and I raised my voice. I can own that. But I was not aggressive. I was a new customer who had been sent on two unnecessary trips and was finally asking for someone to simply help me. Expressing that frustration is not the same as being out of line, and no level of customer frustration justifies a door being slammed, profanity, or a flat-out refusal to help. The manager who eventually came out, only after I specifically asked, was the only person in that store who actually had the skills the job requires. He was calm, professional, and de-escalated the situation almost immediately. And here is what is truly baffling: he was able to resolve the issue quickly and without any trouble, the very same issue the associates had claimed they couldn't help me with. That tells me the problem was never a technical one. It was a willingness one. I left AT&T because of poor service. I did not expect to be greeted by something worse on day one with T-Mobile. I hope corporate takes this seriously.

This store gets pretty crowded on Saturdays. When I arrived at 6:15p, there was a super long line…read moreand I was 4th in that line. Many customers were being helped. The young man and lady working here are bilingual in Spanish and English, which was very helpful for the majority if customers here today. The wait was about 20mins (OMG) and I was exhausted after a long day of activities. I waited patiently because I needed to handle some business with my account. They did only have 2 customer service agents today. Overall, the customer service was good and they were trying to spend good time with each customer to make sure that all of their questions were answered. This is a good location.

T-Mobile - mobilephones - Updated May 2026

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