I got a new phone here and have literally had to come into this store 5 times in less than 2…read moremonths. Either for phone issues (which was brand new) or screwing me on the billing. Very very very frustrating and seems the staff doesn't know if they are coming or going! Don't bother. Find another t mobile store. Terrible experience!

Stopped at this location to make some changes on my phone plan. The apparent manager appeared to be…read moretraining the young lady. I tried to conduct my business with another young man but Mr manager butted in and took me to the lady. He lied about the plan cost and explained (after I caught him in the lie) that he was confusing it with military. Huh?? Anyway, the absolute WORST part of the whole episode was this apparent manager (an Asian dude) was non-stop picking a zit on his face even after it was bleeding! Eww eww and EWWWW! After grossing me out AND trying to con me, I left. T-mobile: please don't let this creep "train" his employees to be like him

What a sorry excuse for a store and customer service…read more I came to an "experience store" seeing as they are corporate and should be higher quality in available tools and customer service. This assumption was completely wrong. 1st, all the "help" they provide is just directly through the T-Mobile app on your own phone. I came in to see if they have coverage in the area if my business. The guy I worked with seemed to be completely clueless. We went through the app , which after inputting the address directed us to the T-Mobile business website. He scrolled around that site for a while, clearly having no idea what he was looking for. If this was all, I'd be mildly annoyed , but then he tells me "well, we can check to see if we have coverage , but we have to run your credit first". Like what? What sense does that make? The actual T-Mobile store is literally incapable of telling me if they service my area without running my credit? That's insane. I promptly left, call T-Mobile myself, and within 5 mins was told " anywhere T-Mobile has cellphone service you can bet there is internet service." And away we went. If I could rate my phone experience, it would be a 5/5. I will never step foot in this store again though. Don't waste your time

I've gotten pretty frustrated at this point by this cellphone provider. They never check in on me…read morewhen they send me my bill :/

The reps here are slow as hell. I waited for an hour and still didn't get helped. 5 out of 5 stars…read more... would recommend.

My phone lost connection and after trying everything to reboot the phone and completely having to…read moresign out of the device it still was not connecting to service, thankfully these guys were able to figure out the problem to resolve the issue

We were having difficulty with our previous carrier while transferring to T-Mobile, so we brought…read moreour phones and SIM cards into the store. Jaime was really helpful in getting us hooked up. He was friendly, knowledgeable, and patient. We recommend him and this store enthusiastically! Steve and Dee

Mario, at the taylorsville location is the best! Works hard and made sure we left happy thank you…read moreMario, your service is what keeps us happy customers!

I was needing to turn my phone in for a little promotion but I missed the deadline by a few days…read more Came in to see if they could still take it. We were helped fairly quickly by Fernanda. She was super friendly and was able to still take the phone. This was the first good experience I've honestly ever had at a non corporate store

tienen un mal servicio y no te ayudan en nada , iba decidida a comprarme mi celular pero la…read moreseñorita que me atendio me atendió super mal y mejor me fui

The employee was very tan with blonde hair and did not want to do anything, she was so…read moreunprofessional and lazy!! I went into to look at the new 5g androids and pay a bill and she said to me "hmm you have and I-phone you won't be able to switch to an android you won't be able to learn it. No joke she said because I've used an I-phone for so long I don't think getting a Samsung is for you" WTF! How about you don't judge people and help with what they ask for instead of telling me I cannot do it and make me feel stupid.

From the owner: Visit the T-Mobile store in W Valley City and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4576 S 4000 W can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.