I give T-Mobile in Eastview Mall 5 start! Melvin was fabulous in helping me (a senior citizen) in getting a new phone. I needed a lot of help, down to remembering my password! He helped me with everything including getting Netflix and Hulu on my phone and directions for how to get it on my TV. He even gave me his business phone number and when I called for help, he was already off the the day BUT helped me anyway! He knows his stuff and I am so relieved to have a new phone service where they actually help someone my age. Dawn read more

T-Mobile is cancelling my Military ONE plan and moving me to another plan that will increase my bill by $6 per line. I currently have five lines, pay about $240 per month, and still owe over $2,100 on devices. [[HIGHLIGHT]]This feels like a bait-and-switch for loyal customers, especially military families who signed up believing their plan would remain stable.[[ENDHIGHLIGHT]] Customers with financed devices are essentially stuck because leaving means dealing with the remaining device balance, while staying means accepting a higher monthly bill. [[HIGHLIGHT]]I have been loyal to T-Mobile since 2012, but this experience has completely changed how I view the company.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very disappointing and not what I expected from a company that promotes itself as customer-friendly.[[ENDHIGHLIGHT]] One star. read more

I do not recommend T Mobile to anyone. I signed up with them last year, they sent me a phone that was the cheapest phone you could have. It was not what the said it would be. Then they refused to pay my old phone off like they advertised from Verizon. I immediately sent back the phones, the wifi that I never even turned on and a screen protector that I obviously couldn't use since I didnt keep their phone. Almost immediately they started sending me bills, if called them no less then 6 times over the months. Each time other then the last time they assured me I didnt owe anything. TMobile is a rip off, I'm now paying less for Verizon then tmobile is advertising! Stay away from Tmobile! read more

I wish I could give T-Mobile zero stars. T-Mobile has become a company that seems more focused on increasing profits than keeping its promises to loyal customers. After many years on the same plan, they changed it without my consent and increased my monthly bill by $10. My experience with customer service has been just as disappointing. Instead of resolving the issue, I felt like my concerns were ignored. As a long-time customer, I expected much better treatment. If I had a better alternative, I would switch today. I'm currently looking for another provider, and if Starlink ever becomes more affordable, I think many frustrated T-Mobile customers would seriously consider leaving as well. Very disappointing experience. read more

​"Beware of T-Mobile's phone payoff and porting promotions. Five months ago, I switched to T-Mobile under an explicit agreement that they would pay off my existing device balances with AT&T and port my numbers. I provided all balance info, but T-Mobile failed to coordinate the release with AT&T. ​As a result, my numbers were never ported and my phones were never unlocked. For 5 months, I've been paying AT&T to keep my active service while T-Mobile has continuously billed me $281.84/month for completely non-functional lines--totalling $1,409.20 in unearned charges. [[HIGHLIGHT]]After endless dropped calls, hours on hold, and broken promises of call-backs, their only solution was for me to pay off the phones out-of-pocket for a 'possible' reimbursement or cancel and owe $1,000+ in device fees.[[ENDHIGHLIGHT]] A formal demand letter and FCC/FTC complaints have been filed." read more

I accepted a trade in offer, online, for a new phone. I was offered $1,000 for my Samsung S 20+. I checked boxes, ensuring the phone turned on and had no cracks on the screen. i then sent it in the box they provided. A few weeks later, they sent me a rejection notice, stating that the phone had a cracked screen and they would only give me $22! I rejected the offer by pushing a button on their website. I was told on the thank you page that I would receive the phone back by rerurn mail. I know I can sell it for at least $120 on Ebay. [[HIGHLIGHT]]40 days later, they have not returned the phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After waiting for 30 minutes on hold on the phone, I was told that they will NOT return the phone and only credit my account with the $22.[[ENDHIGHLIGHT]] I am pretty much stuck with T Mobile, because we have 4 lines and a bunch of phones on contracts. But I would NEVER recommend this outfit to anyone! read more

I do recommend T-Mobile. Just not this store. I happen to go to Best Buy so that is the reason to stop at this location. Two agents . One just finished off. We did get a "welcome" when we walked in . Since the available agent did not call us, I figured he was still dealing with him. Maybe he went and got the rest of the money from his car. We waited , and waited . This would have been a good time for Jose to look up from his phone and say " I'll be right with you. I'm waiting for him to come back." Or, "I'm going to go on break soon " we all have our down days . He finally said "can I help you" No smile, no thank you for waiting. Just one unhappy worker. I gave him my phone . He looked at it. " Yeah, it's cracked, screen is broken" then hands it back to me. No sympathy. Just stone frown face. I had to smile . So I asked the "sales person " ok, so what can we do? I shouldn't be asking. It's his job to tell me. He mumbled a few things. I figured I might just buy a new phone. But not from this guy. Just in case he gets commission, he is not getting a dime from me. We went to San Fernando . They are always nice there. Also on Figueroa next to Baskin Robins read more

The should take responsibility for equipment they choose to ship rather than stock in stores!! Hard to operate without a phone that never arrives. [[HIGHLIGHT]]Their response: take it up with the shipper (that THEY chose!). I call BS!!![[ENDHIGHLIGHT]] read more

I'm not sure what the problem is with T-Mobile because I don't normally have this problem, but [[HIGHLIGHT]]I have been waiting on hold for an hour on my break at work and had to get back to work and missed the call back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Now I have to wait in line for another hour they said.[[ENDHIGHLIGHT]] read more

I cannot recommend T-Mobile. I recently moved and service in that area wasn't provided by T-Mobile. [[HIGHLIGHT]]I tried to cancel early June,. When I didn't hear anything, I called again toward the end of June.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They said that I had not processed the cancellation.[[ENDHIGHLIGHT]] I asked them to cancel it then. I got a statement saying that I owed until the end of July. I called T-Mobile and they said that was their policy to cancel at the end of your billing cycle. Who does that? Very dishonest in my opinion. customer service is deplorable. [[HIGHLIGHT]]They constantly tell you to hold to look up this and that[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]They're just trying to wear you down.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]in the end, you get nothing accomplished.[[ENDHIGHLIGHT]] read more

Not recommended to business Not recommended to business , internet working very slow , not like promise , [[HIGHLIGHT]]customer service not in USA and very bad , very surprise no body speak good English[[ENDHIGHLIGHT]] , [[HIGHLIGHT]]waiting time to customer service 30 -40 min[[ENDHIGHLIGHT]] , and [[HIGHLIGHT]]customer service disaster , full disaster[[ENDHIGHLIGHT]] . read more

Unhappy customer I had a bad experience yesterday I placed a order for a new phone. I was very happy. Then I got a confirmation from T mobile about the order which I found out was going to the wrong address. Then I call t mobile customer service for them to correct the address which I changed about 2 months ago when I purchased the internet package. So the representative I spoke to put me on hold to talk to her manager Jose she then comes back to the phone and said her manager would not go in and change the address. Which the phone had not been processed so now my phone is going to the wrong address. Very unhappy with this Manager Jose and I really wanted to get my phone which was a gift for Mother's Day. read more

They charged me for services I never signed up for. I'm dealing with a hot spot. They instructed me to return it, which I did. I had to pay $20 for a warranty replacement. I received it without a battery, no back and no charger. I called and they told me they didn't have a replacement battery and I could buy one of Amazon for $30. I went rounds with them. They're all about crediting you and forcing you to stay with them to get your money back. My bill should have been $15. My next bill was $166. They were charging me for two hot spots, a phone that I never signed up for nor requested AND internet that I never even tried nor asked for. Instead of giving me a refund they're crediting me $110........ What company works like this??????? read more

[[HIGHLIGHT]]Worst customer care you may experience ever.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Weakest care team, full of mistakes and error from the time you start shopping until you say goodbye to switch to another carrier.[[ENDHIGHLIGHT]] They bill you for a device now promising you to get it tomorrow, but will deliver it 30 days later! You cancel service with them, but they keep charging you for months! You ask for a refund, but they refuse to pay it back and instead send it to a debt collector! T-Mobile is a disaster read more

The worst service I've ever experienced--an absolute nightmare. I contacted T-Mobile customer service because my home internet was constantly having issues. [[HIGHLIGHT]]After asking me a long series of questions, the representative told me I needed to replace my internet router.[[ENDHIGHLIGHT]] I went to the store to pick up the new router, and I asked the employee if the same problem would happen again. They told me it probably would because I had a mid-tier plan, and that I would need to upgrade to the highest plan to avoid connection issues. So basically, I was expected to pay more for a service they couldn't even provide properly. [[HIGHLIGHT]]The customer service was terrible.[[ENDHIGHLIGHT]] I switched to Verizon, and then T-Mobile tried to charge me for the entire month even though only one day had passed since the start of my new billing cycle. After speaking with a manager, they said the best they could do was charge me for half the month. On top of providing terrible service, they expected me to pay for a service that barely worked and that I wasn't even using anymore. Verizon has given me excellent service. My internet is never slow, and the connection has been reliable from day one. I will never go back to T-Mobile. If you're reading this, don't sign up with them--they're the worst. read more

[[HIGHLIGHT]]T-Mobiles customer support always proves a third-world experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They time spent on hold averages 30+ minutes, each stage your required to enter the same information and no one seems competent enough to assist.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Whatever hell-hole T-Mobile calls get routed into is disastrous[[ENDHIGHLIGHT]]‼ read more

[[HIGHLIGHT]]The telephone "customer service" is nightmarish.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Offshore phone answerers with poor diction.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Difficulty in deviating from the script to answer a question or provide information.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Operators can do nothing. Call a different number for that.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Perpetual run-around.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Avoid as if it were the plague with a side dish of covid.[[ENDHIGHLIGHT]] read more

15 year customer of T-Mobile with 4 lines. They broke their own Price Lock Guarantee twice! The first was a few years ago at $6 per line now again in 2026 with a massive forced migration of approximately 8 million legacy plan customers to more expensive modern plans. The transition results in monthly price increases of up to $6 per phone line. A sympathetic customer service rep tried but failed to find a way to honor their un-contract promise which states "Qualifying mobile wireless accounts activated before April 28, 2022, received our Un-contract Promise. The Un-contract Promise is our commitment that only you can change what you pay for your monthly talk, text, and data rate plan. We will pay your final month's recurring service charge if we raise prices, and you choose to leave." Three strikes, you're out! I am moving to another company immediately and will never again patronize T-Mobile. read more

I just brought a brand new Samsung Galaxy. S26 from T-Mobile, I've only had the phone about 2 months. [[HIGHLIGHT]]I started having issues with the phone. I called T-Mobile. They claimed they would send me out a new phone.[[ENDHIGHLIGHT]] I get to T-Mobile today. They sent me a refurbished phone and not a brand new phone, and this phone costs $899. And then they wanted me to pay $20, even though I have a warranty on the phone, I'm so sick a T-Mobile right now. I'm going to find another place of business to do business with. As far as my cellphones, this is just not right. read more

I left T-Mobile because of their high prices, but they did not port one of my lines and continued to charge monthly, even though I called every month to ensure that it was canceled. [[HIGHLIGHT]]Because they removed me from accessing my T-Mobile account online everything had to be communicated over the phone.[[ENDHIGHLIGHT]] Of course that would be the case, so they could continue charging me without my knowledge. They've now sent it to the debt collector because there's no way I'm paying for a service they did not provide, but that will be fought. [[HIGHLIGHT]]T-Mobile is ran by incompetent people that can barely speak English and have no idea what they're doing.[[ENDHIGHLIGHT]] They take advantage of their customers and steal every chance they get because they will eventually be non existent and they know it. People are leaving in droves. Poorest rating on the internet! read more

Over 12 years customer multi family account/ contract. We rarely go for upgrades as we are practical people. Not into the latest gadget or trend. My husband's phone is a bit old tech despite having it barely 2 years. We are up for trade in or upgrades for all our lines. The only reason husband needs a trade in / upgrades is due to his phone having some malfunction defect. It is actually swelling! So Tmobile refuses to trade/ upgrade due to the condition. BUT the old tech the phone will not be recycled it will be garbage even if it was in great condition its OLD TECH. Bottom line of 5 hours bouncing from Rep to Rep to Supervisor. Including one physical store in Illinois, my husband is OTR trucking on the road for work and its imperative for a phone. We were offered to open a new 4th phone line for the phone and they're is NOTHING Tmobile will do for our scenario. Even if I forfeit my available " $ " joined with my husband's so he can get a phone. We will not open a new account with a contract of 24 months to get a "free" phone. Im 100% leaving Tmobile read more

Very disappointed. I switched from Verizon to T-Mobile in January. All seemed well until we went camping to Yankton, SD for a whole week. Lewis & Clark Reservoir has 2 million visitors annually and my T-Mobile service was terrible. I had one bar sometimes two and quite often zero bars otherwise known as SOS. Meanwhile my fellow campers were flush with four and five bars using Verizon. As the storm clouds were forming I had to rely on those that had Verizon to get the latest weather reports. John L Omaha, NE read more

they always find some way to charge you extra on your monthly bill. if you can, do not patronize t-mobile!!! gawd i miss sprint!!

Carrier for our cell phone was changed from US Cellular to T-Mobile (not by us - it was a merger on their part). The 2FA authentication on several accounts stopped working. Because of this we could't access our accounts. With CitiBank, a display on the screen listed a number to call. Two different, and belligerent guys would not give us the code to access our account. In fact, the first guy hung up on us and talking to the second guy was like talking to a brick wall. He refused to listen to us. The third rep we talked to was American and resolved the issue. The first two guys were rude and wouldn't listen to us. We didn't choose to swit read more

very dissatisfied with their home fiber services. [[HIGHLIGHT]]called to get some technical support and the "tier 2" I spoke to flat out lied about having an outage in my area.[[ENDHIGHLIGHT]] instead of getting a tech to fix my services they offered me $2 off for each day my services are out on my next bill. which defeats the whole purpose of having internet and furthermore why would I trust their services to work the following month? do not recommend! read more

Your sales people lie. They must do it for commission. You charge to much for shit service. read more

The T Mobile salesman who decided to defy my no trespass and solitation signs to attempt a hard sale on my elderly father today is a real pile of . It's just a fluke I didn't catch you here today. This is what your salesmen are doing out there in addition to scheduling installs that were not authorized. You are praying upon the elderly. read more

Constantly raising rates explaining as mistake. Rude manager Nicole did not help and hung up. Original support person understood problem. Bottom line support bad and constant billing errors. Cancelling and going to Verizon. read more

I have been over 18 years with t mobil (7 line ) is horrible experience all i did is trying to get warrantee exchanged they tried to tell me they never recived the device then after i give them the ups tracking number then was found then one week later i got hit with 1600$ they told 5 defferent story is not the same imea number then box was empty i folow all there protocol what ever they ask i did then in end i switch to verzion they gave me all free tel plz be aware of sending u device by ups again dont do it with out accurance some one at there wheelhouse took the tel or i really don't understsnd all the lying from there office changes there story 5 times in t he end ask me to pay only 700$ i refuse i told them im not the one took the device from t mobil i will get extra tel from verizon and the one they send me back and i will file a complaint to fcc on my behalf im not a thief so therefore i will not accept the way are going to help me beside the ups they put scale to make sure weight is excatly the same as android 12.4 b so some one is playing games here .plz be aware of the trap. I appreciate verizon by giving me free device i was able to send back the one tmobil give under wsrsntee sobthst make itv2 trl back to tmobil specially after been a loyal coustomet of 17 years my avrage bellbwas about 350 to 500$ per month is there lost not mine by been very unprofessional by handling these customers after all these years. read more

1. Very dissatisfy with the service. 2. Very poor coverage in major City like Houston, 5g is not available most of time. 3. Customer service unhelpful, dismissive, and difficult to navigate, and getting transferred or disconnected multiple times without resolution. 4.Getting charge twice for same month service while unexpected charges showing up all the time. 5. Most of the time incorrect bills, and a lack of transparency regarding pricing. read more

I have been a T-Mobile customer for 10 years. [[HIGHLIGHT]]I have enjoyed good service.[[ENDHIGHLIGHT]] BUT had a different experience at the Los Feliz store recently. [[HIGHLIGHT]]Marvin at the Los Feliz is a TERRIBLY RUDE manager.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I kindly requested printed documentation for my extra WiFi cancellation which he rudely refused.[[ENDHIGHLIGHT]] On top that he tried to keep the service on my account extra time so I that I would be charged another monthly fee. And I haven't even used the extra WiFi service in months. [[HIGHLIGHT]]I expected basic courtesies and was shocked by the treatment and how it was handled.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I am writing to express my disappointment with the customer service I received from T-Mobile.[[ENDHIGHLIGHT]] Yesterday, I called and spoke with a representative named Fab regarding my account. My monthly bill has been much higher than expected, and I should be on the 55+ plan, but that has not been the case. I explained that I am on a fixed income and have experienced financial hardship, which has caused me to make some late payments. My service had been disconnected, and I made two reasonable requests: 1. That the restoration fee be waived as a one-time courtesy. 2. That my payment arrangement be moved to a later date because it was scheduled only one week after I had just made a payment to restore my service. Given that I live on a fixed income, I was simply asking for a little flexibility. [[HIGHLIGHT]]Unfortunately, I did not feel that Fab was truly listening to my concerns. It seemed as though he was only listening to respond rather than to understand or help resolve the issue.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I then asked to speak with a supervisor. Fab told me that his supervisor would tell me the exact same thing he had already said. He placed me on hold for approximately one to two minutes, returned, and stated that his supervisor, Hannah, instructed him to repeat the same response.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I again asked if I could speak directly with Hannah, and Fab refused, saying she would only tell me the same thing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My concern is not only that my requests were denied, but that I was not given the opportunity to speak with a supervisor after specifically requesting one.[[ENDHIGHLIGHT]] Customers should have the ability to escalate their concerns when they feel their issues are not being addressed. [[HIGHLIGHT]]Refusing to allow a customer to speak with a supervisor reflects very poorly on T-Mobile's commitment to customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have been extremely disappointed by this experience. Because of the way I was treated, I am actively considering switching to another wireless provider.[[ENDHIGHLIGHT]] Based on this experience, I would not recommend T-Mobile to others. [[HIGHLIGHT]]I would appreciate someone from T-Mobile's management or Executive Response Team reviewing my account, addressing why I was not allowed to speak with a supervisor, and reconsidering my requests for a one-time restoration fee waiver and a more reasonable payment arrangement date.[[ENDHIGHLIGHT]] Thank you for your time and attention. I look forward to your response. read more

I had T-Mobile phone service a long time ago and loved it. It's customer service was great. Then, my daughter moved someplace that was pretty much only served by one company, and I was sad when I needed to change to that company. T-Mobile has begun providing WiFi in my area, so I'm back with T-Mobile. It's been working great! read more

They lied about the free phone upgrade I pay an outrageous amount of $430 a month.... read more

T-Mobile guaranteed us a rate and plan for life. Now, they are changing the plan and substantially increasing the cost. [[HIGHLIGHT]]Their response: If you don't like it, we can help you cancel your service! Really?[[ENDHIGHLIGHT]] read more

Worst company ever they sell you a phone plan even though your in a black out area - than screw you and take out your bill when your cancelled your plan not even 3 days in! CROOKED COMPANY STAY AWAY FROM IN NAPLES FLORIDA read more

I tried to return to T-Mobile and had one of the most frustrating customer service experiences I've ever had. On April 19, I called to port in my number with a promotion. I spoke with three different representatives--none of them could help. One of them even sold me a watch without giving me the account credentials to manage it. After 4-5 more calls, I was told to go to a store. At the store, I was embarrassed to find out the promotion I was promised didn't even exist. I decided to return the watch, but after going home and calling customer care again, they told me I had to go back to the store. I was sent in circles the entire time. The lack of coordination, clarity, and accountability is unacceptable. Policies are so complicated that even their own staff can't explain them. I'm currently going through cancer treatment, and this kind of unnecessary stress is the last thing I need. Customers deserve better than this. Think twice before choosing T-Mobile. read more

T-Mobile absolutely stinks. I was trying to enjoy my road trip by utilizing celular data on my phone, yet every app/website would not load. I've previously heard that their 5G coverage was superb, but clearly this is a lie. I'm extremely dissapointedt in their service, would not recommend. UPDATE: Once AGAIN I had bad service. Count your days T-Mobile. read more

couldn't get hold of any customer service , been on hold with 3 Phones more than 1 hour , still lisning musige ,

Beware. I went into the store because of being directed by customer support. I had problems connecting to the network. They told me I need the watch plus plan even though I had previously been using the same watch on the basic plan. The assistant retail manager didn't even ask me to switch just did it. Walked out with a higher cost plan and no service. called Customer service again. .opened a ticket and the watch was reconnected to the network and working fine. the plus plan which I was told was needed was removed back to the basic plan and also was not needed per assistant retail manager. read more